Computer Support Engineer

Booz Allen Hamilton; Nellis Air Force Base Census-Designated Place (NV); On-site; USD 69,000 - 158,000; Full time

Job summary

Booz Allen Hamilton is seeking an experienced technical support professional to handle day-to-day operations for a critical DoW client system. You will diagnose issues, administer accounts, and deliver second-tier support, escalating complex problems when necessary.

The role requires strong end-user support skills, familiarity with ITSM tools, and knowledge of Windows, Linux, and UNIX environments, with TS/SCI clearance being a must.

Qualifications

• Experience with customer and end-user support.
• Ability to administer application and systems accounts.
• Troubleshoot and support web applications and issues.
• Familiarity with ITSM tools and monitoring concepts.
• Knowledge of Windows, Linux, and UNIX operating systems.
• TS/SCI clearance is required.

Responsibilities

• Provide end-user support for a critical DoW client system.
• Administers accounts and second-tier support.
• Troubleshoots user problems and recommends system modifications.
• Escalates complex issues to senior levels as needed.
• Maintains comprehensive troubleshooting documentation.

Skills

Customer and end-user support

Account administration

Troubleshoot web apps

ITSM tools

Windows

Unix/Linux

TS/SCI clearance

Security+ Certification

Documentation

Mentoring

Education

HS diploma or GED

Bachelor's degree

Job description

The Opportunity:Supports day-to-day technical aspects of operational computer systems to identify diagnostic issues in enough detail to determine if the root cause is hardware or software related. Applies advanced skills or extensive technical expertise, full industry knowledge. Develops innovative solutions to complex problems. Works without considerable direction; mentors and may supervise team members. P rovides end-user support for a critical system for a DoW client. Works under general supervision and provides account administration and second-tier support to end users for either client or server applications or hardware. Troubleshoots user problems to resolve operating difficulties and recommends system modifications to reduce user complications. Analyzes, maintains, and reviews comprehensive documentation for all troubleshooting procedures, interacts professionally with clients and exhibits expertise in customer service, and maintains currency and a high level of technical expertise. Interacts with network services, software systems engineering, and applications development to restore services or identifies and corrects core problems. Escalates more complex problems to senior levels, and performs other duties, as assigned.You Have:Experience with customer and end-user supportAbility to administer application and systems accountsAbility to troubleshoot and support web applications, software, and issuesAbility to utilize IT service management (ITSM) toolsAbility to use Windows, Unix, or LinuxTS/SCI clearanceHS diploma or GEDSecurity+ CertificationNice If You Have:Knowledge of the configuration of operating systems, including Windows, Linux, and UNIXKnowledge of modern computer systems, including client and server, LAN or WAN and network concepts, and modern network management and security monitoring conceptsBachelor's degreeClearance:Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.CompensationAt Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $69,400.00 to $158,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.Identity StatementAs part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.Candidate AI Usage PolicyAI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided .Work ModelOur people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.Remote : If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.Hybrid : If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.Onsite : If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.Commitment to Non-DiscriminationAll qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.