Computer Support Engineer

State of Missouri; Jefferson City (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Defined pension plan

Generous leave and holiday time

Health insurance coverage

Job summary

State of Missouri is seeking a Computer Support Engineer to perform enterprise-level IT tasks, including systems administration and end-user support for PC hardware, software, and peripherals across the judiciary. The role requires effective communication to work with users diplomatically and to document and test software deployments.

The position emphasizes supporting state-provided software/hardware, networked desktops, routers, switches, video conferencing gear and maintaining secure,

Qualifications

• Associate’s degree with at least 15 semester hours in computer science, computer information systems or related areas and two years of experience in IT systems such as programming, systems analysis/design, or configuring hardware/software in a server/microcomputer environment.
• Additional experience beyond the minimum may substitute for education on a year-for-year basis.

Responsibilities

• Supports personnel using state and county software/hardware, and networked desktops, laptops and printers.
• Maintains, troubleshoots and supports PC hardware, operating systems, software applications, peripherals, and communication devices.
• Works with routers, switches and video conferencing equipment to support the courts network infrastructure.
• Analyzes user needs, designs, tests, deploys and maintains software installations in the organization’s computing environment.

Skills

Windows XP

Windows 7

Microsoft Office 2010

Apple mobile devices

Lotus Notes

Programming fundamentals

Systems analysis & design

Networking

Security practices

Troubleshooting

Education

Associate's degree in CS or related field (15 college hours)

Tools

PC hardware

Server software configuration

Video conferencing equipment

Job description

Location: Office of State Courts Administrator, Jefferson City, MO

The salary reflected represents the base pay for this position and does not include any differential for time-of-service pay for state tenure.

Why You'll Love This Position

A position with the Office of State Courts Administrator provides you the opportunity to work with a variety of exceptional, hardworking people and to gain a valuable and rewarding career. It takes many types of talent to advance the mission of the Missouri Judiciary and to keep operations running smoothly. We have opportunities for individuals seeking meaningful work in providing administrative, business and information technology services to the Missouri courts.

We are recruiting to fill a Computer Support Engineer position to perform a variety of computer systems administration and support tasks at an enterprise level, including analyzing, constructing, documenting, testing, maintaining, troubleshooting and supporting of PC hardware, operating systems, software applications, peripherals, and communication devices for the entire organization. Performs a variety of project tasks and requires good communication skills with the ability to work with users diplomatically and skillfully.

• Supports personnel using state and county provided software and hardware, network and local desktops, laptops and printers as well as all peripherals
• Works with routers, switches and video conferencing equipment in the court environment in support of the courts network infrastructure
• Possess good interpersonal and customer service skills, and knowledge of troubleshooting and diagnosing technical issues on the phone as well as onsite
• Analyzes the needs of users, design, develop, test, deploy and maintain software installations in an organization’s computing environment

Minimum Qualifications

Graduation from an accredited college or university with an Associate’s degree with at least fifteen (15) semester hours in computer science, computer information systems or closely related areas and two years of experience in computer information technology systems such as computer programming, systems analysis and design or work with primary responsibility for the configuration of computer hardware and software in a server and/or microcomputer environment.

Additional experience above the minimum stated may be substituted on a year for year basis for the required education.

Preferred Qualifications

• Significant knowledge and experience with the following operating systems and software: Windows XP, Windows 7, Microsoft Office 2010, Apple mobile devices, and a working knowledge of Lotus Notes
• Working knowledge of the principles of computer programming and systems analysis, design, testing and documentation
• Working knowledge of computer security systems and procedures
• Working knowledge of computer networking and telecommunications

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. More information regarding employment and benefits can be found here: OSCA Benefits.