Computer Support Assistant

Starshopper; Fayetteville (AR); On-site; USD 15,000 - 21,000; Full time

Job summary

The Computer Support Assistant position at the University of Arkansas, Fayetteville, supports staff and students in the Student Success Center. You will assist with IT deployments, respond to service requests, and help keep documentation up to date, while delivering friendly, high-quality service.

Must be enrolled as a student with a 2.0 GPA or higher; preferred IT major and strong communication skills. Work may include evening hours; compensation starts at $13.00 per hour, with occasional

Qualifications

• Must be enrolled at the University of Arkansas in current or upcoming classes.
• Cumulative GPA of 2.0 or higher.

Responsibilities

• Front-line IT support for staff and students in the Student Success Center.
• Assist in system deployments and IT requests.
• Maintain documentation and respond to requests; may require evenings/weekends.

Skills

Customer service

Communication

Education

Enrollment as a student at University of Arkansas

Job description

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions.

Students at all University of Arkansas institutions will view open positions and apply within Workday by searching for “Find Jobs for Students.”

University of Arkansas, Fayetteville students will view open positions and apply within Workday by searching for “Find Student Jobs at UAF.”

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.

Closing Date

08/26/2026

Type of Position

Clerical

Workstudy Position

No

Job Type

Temporary (Fixed Term)

Work Shift

Shift Vary (United States of America)

Sponsorship Available

No

Institution Name

University of Arkansas, Fayetteville

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.

If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.

Department

Classroom Support

Summary of Job Duties

The Computer Support Assistant serve as front-line support for staff and students in the Student Success Center and supported departments. Primary duties include assisting in system deployments, surplus, and responsiveness to IT support requests. CSA’s maintain documentation and communication status of work and requests while maintaining a positive helping relationship with staff, faculty, and students. In addition, CSA’s must be willing to learn both software and hardware capabilities of the Student Success Center. The Student Success Center is committed to maintaining a welcoming and inclusive environment in all of its working locations. Some evening and weekend hours may be required as part of this position.

Minimum Qualifications

• Must be enrolled at the University of Arkansas in current or upcoming classes
• Cumulative GPA of 2.0 or higher (that is academic probation standard)

Preferred Qualifications

• Major in an IT-related field
• Cumulative GPA 2.5 or higher
• Customer service experience
• Good communication skills

Knowledge, Skills and Abilities

• Ability to maintain a high level of customer service while adhering to departmental and university standards
• Ability to quickly analyze computer system problems or errors

Salary Information

$13.00/hr

Required Documents to Apply

Availability to Work and/or Class Schedule

Optional Documents

Cover Letter/Letter of Application, Resume

Recruitment Contact Information

Taylor Wyatt, IT Support Manager, [e-mail], Dawn Hefley, HR Business Partner, [e-mail]

Pre-employment Screening Requirements

Criminal Background Check, Sex Offender Registry

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity, educational excellence and unparalleled access for all.

University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity

N/A

Frequent Physical Activity

Hearing, Sitting, Standing, Talking, Walking

Occasional Physical Activity

Lifting

Benefits Eligible

No