Computer Support Analyst - FT - Tulsa

The Salvation Army International; Tulsa (OK); On-site; USD 42,000 - 65,000; Full time

Job summary

The Salvation Army International in Tulsa, OK seeks a Computer Support Analyst to assist Area Command staff with computer hardware and software, answer requests, repair equipment, and install peripherals to keep daily operations running smoothly. Ideal candidates have an associate degree or two years of technical college in IT plus hands-on repair and training experience.

A driver license and relevant certifications are preferred; strong English communication and ability to train users are

Qualifications

• Knowledge of computer hardware and software supported by IT.
• Operational knowledge of WINDOWS operating systems.
• Ability to train users and present technical information.

Responsibilities

• Provide technical support to Area Command staff for computer hardware/software.
• Answer questions, resolve complaints, repair equipment and configure software.
• Install new hardware/peripherals and lead training sessions.

Skills

Windows networking

Hardware repair

Software configuration

User training

Technical communication

Education

Associates in IT

Technical college

Job description

The Salvation Army, an internationally recognized non-profit, faith-based organization, is looking for a Computer Support Analyst for our Area Command located in Tulsa, Oklahoma.

Job Summary:

Provides technical support to Tulsa Area Command staff in the use/application of computer technology for the daily functional activities of their respective departments; acquires and maintains complete and accurate knowledge of all computer hardware/software supported by the Information Technology Department including Windows networks ; answers questions, resolves complaints, repairs equipment, changes software configurations, installs new hardware and peripherals and other duties to ensure that requests for service are addressed in an efficient, timely and courteous manner.

Knowledge, Skills, and Abilities:

Knowledge of the capabilities of computers and peripheral devices.

Operational and application knowledge of WINDOWS.

Knowledge of the process employed to determine the applicability of a specific product to a given functional area.

Knowledge of the computer operating systems used by the Information Technology Department in depth sufficient to accurately and completely train users in the methods and procedures.

Knowledge of effective presentation skills.

Ability to determine how a computer-based product may best be used to address specific functional needs.

Ability to analyze and resolve problems with hardware and software.

Ability to identify and obtain resolutions to problems relating to a product and its application to a specific need.

Ability to determine compatibility between various software programs and hardware including networking software.

Ability to build and maintain effective working relationships with Divisional Headquarter and field employees.

Ability to perform both one-on-one and classroom training of various software applications.

Ability to read, write, and communicate the English language.

Ability to read and comprehend technical terminology in order to train others in applying the same.

Ability to keypunch information into a computer.

Ability to conduct and lead group presentations.

Education and Experience:

Associate’s degree in information technology or related field or two years of technical college from an accredited college or university - Preferred And Two years experience performing computer repair work with some experience performing individual and classroom training of computer applications preferred OR any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Certifications:

Driver License

One or more relevant certifications are preferred upon hire.

Physical Requirements:

Ability to lift and carry moderately heavy computer equipment (25-50 lbs) on a frequent basis.

Physical ability to \"team lift\" heavy materials, supplies and equipment (50-100 lbs) occasionally.

Ability to stoop, crawl and climb when necessary.

Physical demands include standing, sitting, walking, bending, lifting, and moving computer items as needed.

Ability to meet attendance requirements

Working Conditions:

Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled.