Computer Specialist (INTERNAL TRANSFER REQUEST)

East Baton Rouge Sheriff's Office; Elm Grove Garden (LA); In loco; USD 42.000 - 70.000; Tempo pieno

Descrizione del lavoro

East Baton Rouge Sheriff's Office in Baton Rouge, LA seeks a Computer Specialist for the Public Safety Technology Division. The role focuses on deploying, maintaining, and supporting mission-critical systems including MDTs, network connectivity, and investigative data systems used in patrol operations and criminal investigations.

The ideal candidate has an IT degree and relevant experience, is detail-oriented, and can multitask while meeting deadlines.

Competenze

• Bachelor's or associate degree in Computer/Information Technology or related field plus 1 year IT experience.
• 3 years IT/Networking experience may substitute for the degree.
• Proficiency with Microsoft Office, SQL and SharePoint.
• Experience with Windows; Mac OS is a plus.
• Ability to support Android and iOS devices.
• Self-starter, organized, detail oriented, and able to work independently.
• Multitask, meet deadlines, and lift up to 75 pounds.

Mansioni

• Installs, configures, and maintains mobile data terminals, software, and peripherals.
• Maintains and troubleshoots in-car camera systems and mobile broadband.
• Manage and maintain Criminal Databases/Systems for crime prevention and investigation.
• Responds to help desk tickets, calls, and requests for technical support.
• Participates in incident response and service restoration efforts.
• Troubleshoots system, network, and application issues and escalates as needed.
• Performs routine system maintenance, updates, and patches.
• Documents incidents, resolutions, and procedures in the ticketing system.
• Maintains inventory and assets; ensuring proper tagging for compliance.
• Performs other duties as assigned.

Conoscenze

Microsoft Office

SQL

SharePoint

Windows OS

Android/iOS

Formazione

Bachelor's or Associate degree in Computer/Information Technology or related field

Strumenti

MDTs

Descrizione del lavoro

Computer Specialist (INTERNAL TRANSFER REQUEST)

• 8900 Jimmy Wedell Dr, Baton Rouge, LA 70807, USA

Division: Public Safety Technology Division - Computer Operations

Shift: 8 hours M-F; Overtime – Occasionally; On-call once every 6 weeks; required to work during emergencies and natural disasters

Job Summary: The Public Safety Technology Division is a critical component of the East Baton Rouge Sheriff's Office, dedicated to enhancing the role of technology in modern law enforcement operations. The division ensures that deputies and personnel have access to reliable, innovative, and secure technology systems that support all aspects of public safety, including emergency response, field operations, and digital evidence management.

Support Specialists serve as frontline technical resources responsible for the deployment, maintenance, and support of mission-critical systems. This includes mobile data terminals (MDTs), network connectivity, and investigative data systems that are essential to active patrol operations, crime prevention, and criminal investigations. These positions play a key role in ensuring uninterrupted access to technology that enables deputies to perform their duties safely and effectively in the field.

Job Duties:

• Installs, configures, and maintains mobile data terminals, software, and peripheral devices
• Maintains, and troubleshoots problems with in-car camera systems and mobile broadband
• Manage and maintains Criminal Databases/Systems used in the prevention or investigation of crimes.
• Responds to help desk tickets, phone calls, and walk-in requests for technical support
• Participates in incident response and service restoration efforts
• Troubleshoots system, network, and application issues and escalates complex problems as needed
• Performs routine system maintenance, updates, and patches
• Documents incidents, resolutions, and procedures in the ticketing system
• Maintain inventory of equipment and supplies. Insuring all computer assets are properly
• asset tagged for compliance.
• Performs other duties as assigned

Qualifications:

• A baccalaureate degree or associates degree in a Computer/Information Technology

related field plus one year of professional level experience in information technology; or 3 years of experience and/or training in information technology/computer networking

• Knowledge of Microsoft Office, SQL and/or SharePoint
• Knowledge of various Windows operating systems. Knowledge of Mac OS a plus.
• Ability to resolve issues with both Android and iOS mobile operating systems.
• Must be a self-starter, organized, detailed oriented, and able to complete task

independently with little guidance.

• Must be able to multitask, prioritize and manage time efficiently. Must have the ability to manage several projects simultaneously to meet deadlines.
• Must be able to respond to callouts for routine as well as emergency situations and
• Must be able to lift equipment and supplies up to 75 pounds.
• Must be able to climb a ladder up to 12 feet. Must be capable of working on the ground, in ceiling, vehicles, or non-office space locations in odd positions to install/troubleshoot cabling or equipment.

Employees under consideration must have met or exceeded the requirements needed to satisfy the directives listed in the job announcement. Employees also must have met or exceeded the requirements listed as potential qualifiers for the position. Employees must understand that a request for transfer will not guarantee the transfer, it is merely an "ask for consideration".