Computer Operator II

Brightstar Lottery; Salem (OR); On-site; USD 31,000 - 67,000; Full time

Job summary

Brightstar is seeking a Computer Operator II to monitor and manage the data center IT infrastructure in Salem, OR. The role focuses on system health checks, daily turnover, and basic troubleshooting to ensure uninterrupted lottery operations.

Responsibilities include monitoring hosts, middleware, and applications 24/7, supporting releases and DR tests, and coordinating customer requests with clear status updates. Evening to overnight shift is required.

Qualifications

• 1–2 years of related experience preferred.
• Bachelor's degree in information technology or Computer Science preferred; equivalent professional experience accepted.

Responsibilities

• Monitor lottery systems, Hosts, middleware, and applications by validating tool availability, verifying service health, and detecting, documenting, escalating, and tracking anomalies in a 24/7 operation.
• Conduct intermediate network monitoring system tools, validating service health and escalating when thresholds or errors occur.
• Monitor daily production processes such as end‑of‑day processing, system balancing, file transfers, report deliveries, maintenance windows, and change requests while documenting completion.
• Support software releases, data center failovers, disaster recovery tests, and other planned production events in collaboration with Operations Management and QA.
• Coordinate, fulfill, validate, and track internal and external customer requests while communicating status updates and clarifying requirements to ensure effective customer partnerships.
• Document incident timelines, workarounds, and root causes using internal JIRA/IMO and Lottery incident tracking systems.
• Work schedule: 930pm-8 am Wednesday through Saturday. Sunday, Monday, and Tuesday off.

Education

Bachelor’s degree in information technology, Computer Science

Job description

Computer Operator II

Location:

Salem, OR, US, 97302

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com .Global Leader in Lottery Solutions | Brightstar LotteryDiscover Brightstar Lottery, the global leader in lottery innovation. Safe, secure, and engaging solutions that benefit communities and meet player needs.

Responsibilities

A computer operator is responsible for monitoring the computer systems in the data center environment. This role ensures the smooth functioning of IT infrastructure by monitoring systems, completing the online checklist and daily turnover and performing basic troubleshooting.

• Monitor lottery systems, Hosts, middleware, and applications by validating tool availability, verifying service health, and detecting, documenting, escalating, and tracking anomalies in a 24/7 operation.

• Conduct intermediate network monitoring system tools, validating service health and escalating when thresholds or errors occur.

• Monitor daily production processes such as end‑of‑day processing, system balancing, file transfers, report deliveries, maintenance windows, and change requests while documenting completion.

• Support software releases, data center failovers, disaster recovery tests, and other planned production events in collaboration with Operations Management and QA.

• Coordinate, fulfill, validate, and track internal and external customer requests while communicating status updates and clarifying requirements to ensure effective customer partnerships.

• Document incident timelines, workarounds, and root causes using internal JIRA/IMO and Lottery incident tracking systems.

• Work schedule: 930pm-8 am Wednesday through Saturday. Sunday, Monday, and Tuesday off.

Qualifications

• A minimum of at least 1-2 years of related experience is preferred.

• A bachelor’s degree in information technology, Computer Science, or a related discipline is preferred; equivalent professional experience is accepted.

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At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range for this role is $31,096 – $67,496. The actual pay offered may be higher or lower. The Company complies with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is one part of our Total Rewards program. Non-exempt roles are eligible for irregular discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, identity theft insurance, and participation in our Employee Referral Bonus Program, which rewards eligible employees for helping bring great talent to Brightstar. For details on referral bonus eligibility and program guidelines, visit our Employee Referral Bonus Program Policy (https://myhr.employee.eu.people-doc.com/articles/global-talent-acquisition-global-employee-referral-program-policy). Note: programs are subject to eligibility requirements.

Immigration sponsorship is not available for this role.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.