Computer Operator

Jobtailor; Independence Township (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Jobtailor is seeking an IT Operations professional to monitor enterprise systems, perform validations, and troubleshoot issues. The role involves incident response, reporting, and collaboration across teams to maintain uptime and compliance with gaming regulations.

The ideal candidate will have an associate degree or 2+ years in IT operations, strong communication skills, and the ability to work 12-hour shifts including nights, weekends, and holidays; a Gaming License may be required.

Qualifications

• Associate degree in a technical field or 2+ years in IT operations.
• Experience monitoring computer systems or working in an operations center preferred.
• Basic knowledge of Unix, Linux, AIX, VMS, DOS, and command-line environments.
• Proficiency with Microsoft Office applications.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication with customer service orientation.
• Highly organized with attention to detail and multitasking.
• Willingness to work 12-hour shifts including nights, weekends, and holidays.
• Ability to obtain Gaming License and pass a comprehensive background investigation.

Responsibilities

• Monitor enterprise computer systems to ensure maximum performance and availability.
• Perform operational checklists, system validations, and routine monitoring activities.
• Troubleshoot system, network, and application issues with escalation as needed.
• Respond to incidents and assist with system recovery to minimize downtime.
• Generate, review, and distribute operational reports with accuracy.
• Document incidents, resolutions, and activities using tracking systems.
• Communicate with gaming venues, regulatory agencies, software engineers, and internal support teams to resolve issues.
• Follow change management and escalation procedures.
• Assist with implementing approved system changes and configuration updates.
• Train and mentor new team members on procedures and best practices.
• Support continuous improvement initiatives to enhance efficiency and service quality.
• Maintain compliance with operational standards, audit requirements, and gaming regulations.

Skills

Troubleshooting

Analytical thinking

Customer service

Communication

Time management

Independent worker

Education

Associate degree in a technical field

Tools

FTP/SFTP

Microsoft Office

Unix/Linux familiarity

Job description

Job Responsibilities

• Monitor enterprise computer systems to ensure maximum system performance and availability.
• Perform operational checklists, system validations, and routine monitoring activities.
• Troubleshoot system, network, and application issues, escalating when appropriate.
• Respond to incidents and assist with system recovery efforts to minimize downtime.
• Generate, review, and distribute operational reports while ensuring accuracy.
• Document incidents, resolutions, and operational activities using tracking systems.
• Communicate with gaming venues, regulatory agencies, software engineers, and internal support teams to resolve operational issues.
• Follow established change management and escalation procedures.
• Assist with implementing approved system changes and configuration updates.
• Train and mentor new team members on operational procedures and best practices.
• Support continuous improvement initiatives to enhance operational efficiency and service quality.
• Maintain compliance with operational standards, audit requirements, and gaming regulations.

Requirements

• Associate degree in a technical field or 2+ years of experience in IT operations or a similar technical environment.
• Experience monitoring computer systems or working in a technical operations center is preferred.
• Basic knowledge of Unix, Linux, AIX, VMS, DOS, and command-line environments.
• Familiarity with FTP/SFTP file transfer protocols.
• Proficiency with Microsoft Office, including Outlook, Word, Excel, PowerPoint, and Teams.
• Strong troubleshooting, analytical, and problem‑solving skills.
• Excellent written and verbal communication with strong customer service skills.
• Highly organized with exceptional attention to detail and the ability to prioritize multiple tasks.
• Comfortable working independently while collaborating across multiple teams.
• Willingness to work 12‑hour shifts, including nights, weekends, and holidays.
• Ability to obtain and maintain a Gaming License and successfully complete a comprehensive background investigation.