Computer Operator

Intralot, Inc.; Baton Rouge (LA); On-site; USD 40,000 - 60,000; Full time

Job summary

Intralot, Inc. seeks a Technical Support Specialist to provide support for various systems and monitor telecommunications. This role requires effective communication skills and technical expertise along with the ability to troubleshoot and assist with quality assurance. Candidates with a Bachelor's degree in Computer Science or a related field are preferred and must pass a background check.

Benefits

Medical, Dental & Vision Insurance

6% 401k Match

Paid Holidays & Vacation

Paid Sick Leave

Short/Long Term Disability

Employee Assistance Program

Maternity/Paternity Leave

Discount Programs

Qualifications

• High school diploma and one year related experience; Bachelor's preferred.
• Willingness to learn new methodologies and software applications.
• Effective communication and troubleshooting skills.

Responsibilities

• Provide technical support for systems and monitor telecommunication devices.
• Verify data integrity and assist with Quality Assurance testing.
• Generate system reports and assist Call Center Operators.

Skills

Communication

Troubleshooting

Networking Knowledge

Proficiency in Microsoft Office

Education

High school diploma

Bachelor's degree in Computer Science or IT

Job description

Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security. Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games.

Intralot offers a competitive benefits package that includes:

• Medical, Dental & Vision Insurance
• 6% 401k Match
• Paid Holidays & Vacation
• Paid Sick, Short/Long Term Disability
• Employee Assistance Program
• Maternity/Paternity Leave
• Discount Programs

Education, Training and Experience
High school diploma; and one (1) year related experience, Bachelor's degree in Computer Science, IT, or similar field preferred; or equivalent combination of training and experience.

Knowledge, Skills and Abilities
Willingness to learn new methodologies and software applications
Knowledge of networking and data communications
Ability to troubleshoot utilizing documented procedures
Effective communication skills
PC and other peripherals troubleshooting skills
Proficiency with Microsoft Office suite
Knowledge of various operating systems

Duties and Responsibilities under direction of the Operations Manager; other duties may be assigned:
Provide technical support for systems, including the following:
Monitor and troubleshoot telecommunication devices (3G/4G, DSL, Satellite)
Verify data integrity across several systems
Assist with Quality Assurance testing of new Lottery terminal software
Generate system reports based on customer, management, or development requests
Operate proprietary Intralot, Inc. software applications
Monitor system hardware availability
Process customer requests such as new installs, removals, or change of ownerships
Work closely with Field Service Technicians by phone to install or troubleshoot equipment
Follow documented checklists and procedures for all daily work assignments
Assist Call Center Operators with answering incoming calls from stores that require assistance
Must be able to work nights and weekends in 12-hour shifts
Other miscellaneous duties may be assigned


Employment Eligibility Verification

Must possess valid documentation to establish identity and U.S. employment eligibility.

Security Requirements

Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement.



Intralot, Inc. is an Equal Opportunity Employer