Computer Lab Assistant

Tuscaloosa-Public-Library; Tuscaloosa (AL); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Full benefits in the Alabama State EMP

Job summary

The Tuscaloosa Public Library is seeking a Computer Lab Assistant in the Information Technology department. This full-time, non-exempt role supports lab patrons with software and internet searches, handles print jobs and fees, and coordinates with IT staff on hardware or system issues.

Typical duties include operating lab equipment, assisting with Word and other Office programs, and providing strong customer service.

Qualifications

• High school diploma or GED, with some post-secondary education preferred.
• Experience working with Microsoft Office.

Responsibilities

• Assist patrons with library computer software and internet searches.
• Process print jobs and collect printing fees.
• Notify IT staff of lab hardware or system problems.

Skills

Microsoft Office

Lab software support

Education

High school diploma or GED

Tools

Windows 7 environment

Job description

Description

POSITION DESCRIPTION

Title of the position:

Computer Lab Assistant

Department:

Information Technology

Status:

Full-Time Non-Exempt- 40 hours per week

Schedule:

Day, evening, and weekend hours. Schedule will be adjusted in response to changing operational needs.

Benefits:

Eligible for full benefits - required participation in the Alabama State Employees’ Retirement System

Reports to:

Director of Information Technology

Supervisory Responsibility:

None

Position Summary:

The Computer Lab Assistant provides library service by efficiently assisting patrons with lab computer software and internet searches, processing print jobs, collecting printing fees and processing them appropriately. The Computer Lab Assistant is responsible for notifying appropriate Information Technology personnel regarding lab hardware or system problems either verbally or in writing.

Physical Requirements:

The physical requirements are typical of an office environment and include sitting, standing, bending, walking, reaching, pushing/ pulling carts weighing over 100 lbs., lifting items weighting up to 50 lbs. and looking at a computer screen for long periods.

Minimum Qualifications:

• High school diploma or GED, with some post-secondary education preferred
• Experience working with Microsoft Office

Competencies:

The individual must understand the Library's mission, goals and objectives; follow the Library's policies and procedures. In order to perform the job successfully, an individual in this position must demonstrate the following competencies.

1. Accurate/Efficient work performance: The individual performs job functions in an accurate and efficient manner; produces an appropriate quantity of work; follows detailed procedures and ensures accuracy in data and documentation; has a strong attention to details, (without getting bogged down in unnecessary detail); makes sound judgments and timely decisions.
2. Good communication skills: The individual writes and speaks clearly and effectively; demonstrates openness and honesty; listens well during meetings and feedback sessions; states own opinions clearly and concisely; is willing to listen to the opinions and feedback of others; asks questions to ensure understanding; uses consideration and tact when offering opinions; informs supervisor/chain-of-command of problems in a timely manner.
3. Reliability and Dependability: The individual can be counted on to complete work in a timely and consistent manner; keeps commitments; is regularly present and punctual; arrives prepared for work; is committed to doing the best job possible; follows policies and procedures.
4. Cooperation and Teamwork: The individual treats all people with kindness and respect; values diverse perspectives; works harmoniously with others; responds positively to instructions; works well with management, co-workers, and patrons of the Library; is open minded and is willing to change his/her opinions on the basis of new information; refrains from activity that disrupts the workplace, affects productivity, disparages others, or harms the reputation of others or the Library.
5. Committed to Safety: The individual takes personal responsibility for safety; understands, encourages and carries out safety measures at all times; uses equipment and materials properly; maintains a neat and orderly work environment.

Duties and Responsibilities:

It is the responsibility of every employee of the Tuscaloosa Public Library (TPL) to perform duties necessary to ensure that the Library operates in a professional, efficient and effective manner at all times. The list below is an outline of the primary duties to be performed in this position; however, the list is not all-inclusive and should not be perceived as such. Employees are expected to perform all duties as assigned by their supervisor or chain-of-command (or his/her designee).

Primary Duties:

• Provide patrons and visitors with assistance and information related to library services, fees, and procedures
• Working with Microsoft Word and other Microsoft Office programs in a Windows 7 environment
• Work with patrons on internet websites as well as search techniques.
• Accurately count money and make change
• Perform daily backups of network servers
• Demonstrates strong oral and written communication skills
• Demonstrates strong customer service skills in interactions with patrons and coworkers
• Communicates professionally, courteously, and effectively
• Operates library equipment such as computers, copiers, bar code scanner, book carts, and postage processing equipment, vehicles, and telephone in an appropriate, respectful, efficient manner
• Works on special projects as assigned

I have reviewed the above job description and have been given an opportunity to ask questions as needed.

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Date Employee Signature

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Date Supervisor Signature