Computer Installation Technician

Quantam; Frankfort (KY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Desktop Support Specialist to join their team. This role involves providing essential IT support, troubleshooting software issues, and ensuring smooth operations. The ideal candidate will possess strong communication skills and a knack for excellent customer service. With competitive hourly pay and benefits like health insurance and a 401(k) plan, this position offers a great opportunity for growth in the IT sector. If you are passionate about technology and eager to make a difference, this is the role for you!

Benefits

Health Benefits

Paid Time Off

401(k) Plan

Medical Insurance

Vision Insurance

Qualifications

• 1-3 years of IT experience in Desktop Support with troubleshooting skills.
• Well-versed in computer systems and able to set up hardware.

Responsibilities

• Provide desktop support and troubleshoot software issues.
• Utilize ServiceNow for ticket management and workflow.

Skills

Desktop Support

Troubleshooting

Customer Service

ServiceNow

Hardware Installation

Software Configuration

Tools

ServiceNow

Job description

3 days ago Be among the first 25 applicants

This range is provided by Quantam. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $21.00/hr

Quantam Solutions provides IT solutions and consulting for our clients. We offer a competitive hourly wage, health benefits, paid time off, and a 401(k) plan. We're currently seeking a Desktop Support Specialist.

JOB DESCRIPTION:

Our client has an open position for a Desktop Support Technician. The position will be located in Frankfort, KY, and initially the candidate will be installing computers in Franklin and surrounding counties.

RESPONSIBILITIES:

• Utilize strong communication skills to effectively liaise with internal teams and external stakeholders.
• Provide desktop support and troubleshoot software issues to ensure smooth IT operations.
• Demonstrate excellent customer service by addressing inquiries and resolving technical problems promptly.
• Utilize ServiceNow platform for ticket management and efficient workflow.
• Apply computer skills to assist in network configurations and IT infrastructure maintenance.
• Collaborate with team members to deliver high-quality communication solutions.

REQUIRED SKILLS:

• 1-3 years of IT experience as a Desktop Support technician with experience diagnosing and resolving technical issues with hardware and software systems, providing general desktop support duties with excellent troubleshooting skills.
• Well-versed in computer systems and able to set up hardware, install and configure software and drivers.
• Excellent customer service and communication skills.
• Computer equipment configuration, setup, and installation.
• Experience in ticketing software (preferably ServiceNow).
• Ability to work under pressure.
• Hardware and software experience.

Seniority level

• Entry level

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting

Referrals increase your chances of interviewing at Quantam by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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