Computer Diagnostics Specialist - Customer Service

NFM; Cedar Park (TX); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Same day pay

Competitive pay increases up to 7%

Health, dental, vision, life insurance

Paid holidays

Paid time off after 90 days

Staff discount on merchandise

Career development opportunities

Volunteer opportunities

Tuition Reimbursement

401(k) with company match

Job summary

Nebraska Furniture Mart is hiring a Computer Diagnostic Specialist to provide exceptional customer service, process returns, and resolve computer issues. If you enjoy tech, problem solving, and quick customer satisfaction, this is your role.

Responsibilities include troubleshooting, assisting with repairs, and ensuring accurate handling of merchandise. Excellent opportunity for growth in a trusted retail environment.

Qualifications

• Technical degree in computer science preferred.
• 1-year computer repair experience.
• 1-year customer service experience.
• CNE or CAN certification preferred.
• Proficient with Microsoft Office applications.
• Willing to work nights/weekends/early mornings.
• Pre-employment background check.

Responsibilities

• Assist customers with basic troubleshooting and service options.
• Train as a Customer Service Specialist and learn the NFM system.
• Create positive experiences and build loyalty with customers.
• Follow up on customer concerns in a timely manner.
• Model the HEAT method: Hear, Empathize, Apologize, Take-Action.
• Process returns, exchanges, and order maintenance.

Skills

Customer service

Basic troubleshooting

Teamwork

Communication

Education

Technical degree in Computer Science (preferred)

CNE or CAN certification preferred

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

At Nebraska Furniture Mart (NFM), we’ve been hiring friends since 1937—people who share our passion for helping customers feel right at home. If you share our vision, we invite you to be one of us! People love working here! Named one of Furniture Today’s Best places to work, and here a few reasons why: A FUN, stable work environment, with no layoffs in our history. A safe place to work and shop, development opportunities leading you to the career of your dreams and a culture that encourages volunteering and serving our communities.

Pay Range: $22.10 - 27.40 hourly

Job Description: Your Piece of the Puzzle

Do you like helping others? NFM is looking for a Computer Diagnostic Specialist responsible for providing outstanding customer service, processing returned items, and resolving computer issues. If you have a knack for tech, creative problem solving, and providing timely customer satisfaction, this is the job for you!

Job Duties: A Day in the Life

Assist:

• Train as a Customer Service Specialist, learning and utilizing the NFM system
• Assist customers with basic troubleshooting and recommend service options
• Create positive experiences and build relationships to enhance customer loyalty
• Follow up with customer concerns, issues, needs in a timely manner
• Model the HEAT method: Hear them out, Empathize, Apologize, and Take-Action
• Varies by Region: May be assigned to work on a customer service register

Evaluate: Listen to the needs of the customer to determine what service is necessary to meet or exceed expectations

• Research and review customer accounts
• Check status of merchandise and recommend service options based on their needs and expectations while maintaining NFM policies and parameters

Process: Process returns, exchanges, and order maintenance for customer owned merchandise.

• Review various reports throughout the day for any items returned needing inspection; paying particular attention to customer deadlines or pick up times
• Inspect returned items for completeness, damage, removal of private information as applicable, and determine disposition
• Assist with cellular inspections prior to return
• Restore merchandise for repair and/or resale
• Responsible for inventory process, including tagging product, receiving and transfers

Be Your Best: Represent NFM at the Highest Level:

• Expect to be a kind, helpful, and courteous Team Player
• Responsible for tech room and tagging station organization and cleanliness
• Complete training and be eager to continue to learn new things

Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love.

Qualifications: Can You Check These Boxes?

• Technical degree in computer science preferred
• 1-year computer repair
• 1-year customer service experience
• CNE or CAN certification preferred
• Knowledge of Microsoft Office Applications (Word, Excel, Outlook)
• Ability to work night, weekend and/or early morning hours based on business needs
• Pre-employment screening includes, criminal background check

Benefits: What’s in It for You?

As a full-time member of our NFM Family, you will enjoy:

• Same day pay - access to your earned pay on-demand, when you need it the most
• Competitive pay - generous annual increases up to 7%
• Inclusive culture – Because everyone who works or shops at NFM should feel right at home
• Health, dental, vision, life Insurance, short and long term disability
• Paid holidays (upon hire) and paid time off (after 90 days)
• Staff discount on merchandise (Collectively, NFM staff have saved almost $2 million on purchases in the last 12 months)
• Virtual and in-person career development opportunities at all levels
• Paid community volunteer opportunities
• Tuition Reimbursement
• You’ll start saving for your retirement immediately in NFM’s 401(k) and you’re eligible for company match after one year. NFM’s 401(k) also offers Berkshire Stock as an investment option

Nebraska Furniture Mart is an Equal Opportunity Employer