Computer/Communication Technician II with Campbell Union High School District

Campbell Union High School District; San Jose (CA); In loco; USD 75.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits (3 plans, full family)

260-day calendar

Descrizione del lavoro

Campbell Union High School District in California is seeking a Computer / Communication Technician II to join the Technology Service Department. You will provide first and second level IT support for desktop computing across PCs, Macs, Chromebooks, printers, and AV equipment.

Reporting to the Director of Technology, you will install, configure, troubleshoot, and repair hardware and software, coordinate with vendors, maintain networks, and document inventory.

Competenze

• Two years PC support experience in a moderate to large enterprise environment.
• Knowledge of wired and wireless networks (LAN/WAN).
• Proficiency with Google Workspace (Drive, Sheets, Docs, Slides).
• Experience with PC-based Windows/Mac environments and related peripherals.
• Strong analytical abilities and ability to work under pressure.
• Willingness to work in a team and outside normal hours as needed.

Mansioni

• Install, configure, troubleshoot, and repair district technology across PCs, Macs, Chromebooks, printers, and AV equipment.
• Coordinate repairs with outside vendors and support software on PC and Mac.
• Maintain networks (LANs, wireless) and security; assist in updates and documentation.
• Provide clear verbal and written communication and support ticket handling.
• Maintain inventory and keep the technology service center organized.

Conoscenze

PC support experience

LAN/WAN knowledge

Analytical skills

Team collaboration

Availability outside normal hours

Formazione

High school diploma or equivalent

California driver's license

Strumenti

Google Drive

Google Sheets

Google Docs

Google Slides

Microsoft Office

PC/Mac hardware

Descrizione del lavoro

• $74,933.88 - $99,589.46 annually (SEIU Salary Schedule Range 14) [Salary schedule adjustment in process]
• Generous health benefit options, including three (3) plans with full family coverage and no employee contribution
• 260 day calendar

Calendar And Compensation

• $74,933.88 - $99,589.46 annually (SEIU Salary Schedule Range 14) [Salary schedule adjustment in process]
• Generous health benefit options, including three (3) plans with full family coverage and no employee contribution
• 260 day calendar

General Description

Reporting to the Director of Technology, the Computer / Communication Technician II is a member of the Technical Support Team of the Technology Service Department. The Computer / Communication Technician II is responsible for first and second level problem resolution of the CUHSD desktop-computing environment. This environment includes PCs, Macs, Chromebooks, printers, computer operating systems and applications.

Primary Responsibilities

Technology Support

• Performs installation, configuration, troubleshooting, and repair of site technology including, but not limited to, computers, phones, printers, Chromebooks, tablets, computer peripherals, software, and AV Equipment.
• Coordinates repairs of district technology with outside vendors.
• Installs and configures software applications for both PC and Macintosh computers.
• Assists in the maintenance, upgrades, and security of the District's various networks including Local Area Networks (LAN), wireless networks and access points.
• Resolve technology support request using the district web help desk in order while ensuring excellent customer service.
• Coordinates software vendor technical support to resolve to ongoing support issues.
• Provides clear verbal and written communication.

Technology Coordination

• Maintains inventory and documentation of all site technology.
• Helps maintains the technology service center as a neat and orderly environment.

Performs all related duties as assigned.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

We know that high quality teachers, administrators and staff are key to our students' success and are working to retain and recruit passionate and effective talent.

Who We Are

Campbell Union High School District, located in the heart of the Silicon Valley, is a small, close knit district committed to ensuring every student is ready for the future. We strive to be data-informed and focused on results, while promoting humanity, kindness, and personal responsibility. We are proud to provide a supportive environment of collaboration among our staff.

Qualifications

• Education equivalent to completion of the twelfth grade.
• Possession of a valid California driver's license.
• Two (2) years of PC support experience in a moderate to large enterprise environment, including local and wide area networks.
• Strong Knowledge in both wired and wireless network technologies.
• Proficiency in Google Platforms, including Google Drive, Google Sheets, Google Docs, and Google Slides.
• Knowledge of Microsoft Productivity tools.
• Knowledge and experience in the use of computers, printers and related PC / MAC equipment.
• Experience with PC based operating systems Windows, Mac and PC Applications.
• Must have strong analytical skills and be able to work in stressful and often changing environment.
• Must be willing and interested in working in a team environment. Some duties may be required outside the normal workday.

Working Conditions/Contacts

Daily contacts with staff members and administrators. Work is performed primarily inside on one of seven campuses or the District Office; occasional lifting up to 40 pounds; constant exposure to moderate noise intensity level; occasional exposure to weather to and from classes.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

The preceding job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required for this position.

It is the policy of Campbell Union High School District (CUHSD) to provide equal opportunity for all individuals in education and employment. District programs and activities shall be free from discrimination, harassment, intimidation and bullying based on actual or perceived characteristics of race or ethnicity, color, ancestry, nationality, national origin, ethnic group identification, age, religion, marital or parental status, physical or mental disability, sex, sexual orientation, gender, gender identity, gender expression, or genetic information, or any other characteristic identified in Education Code 200 or 220, Penal Code 422.55, or Government Code 11135, or based on association with a person or group with one or more of these actual or perceived characteristics (Board Policy 5145.3 and 4030 through 4032).

Board Approval: 7/19/2018