Computer Analyst I

Charles County Public Schools; La Plata (MD); On-site; USD 55,000 - 85,000; Full time

Job summary

Charles County Public Schools in La Plata, Maryland, is seeking an IT professional to support and secure the district's information networks and user devices. The role requires configuring Windows Server 2012 and Windows Workstations, diagnosing problems, and providing responsive end-user support across schools.

Candidates should have 1–3 years of relevant experience, strong communication skills, and a commitment to confidentiality and safety standards.

Qualifications

• High School Diploma.
• 1-3 years of technically progressive current work experience in information networks and user support.
• Applicable industry certifications desired (CompTIA, Microsoft, and Cisco).

Responsibilities

• Install, configure, repair, maintenance, troubleshooting, and security management of data communications, computer hardware, and software within the school system.
• Provide support to users in the use of software and personal computers.
• Respond to emergency duty assignments when required by supervisor.
• Implement technology standards, policies, and procedures.
• Serve as the technical point of contact.
• Collaborate with the school-based instructional leadership team.
• Monitor remote and local networks to ensure optimum response time and throughput.
• Prepare written reports.
• Provide support for PARCC and other online testing.
• Maintain accurate inventory records and records of all work performed.

Skills

Windows Server config

Windows workstations

Troubleshooting skills

Technical specs literacy

Communication skills

IT testing tools

Confidential information

Problem solving

Self-motivation

Team collaboration

Customer service

Education

High School Diploma

1-3 years IT support experience

Industry certifications desired

Tools

Windows Server 2012

Microsoft Windows

Networking hardware

Job description

EDUCATION AND WORK EXPERIENCE

• High School Diploma.
• One to three years of technically progressive current work experience in information networks and user support.
• Applicable industry certifications desired (CompTIA, Microsoft, and Cisco).

QUALIFICATIONS

• Knowledge and experience in configuring Microsoft Windows Server 2012 and Microsoft Windows Workstation 11, 10, and newer.
• Thorough knowledge of the methods, hardware, software, and practices of the information technology data processing systems.
• Ability to troubleshoot and demonstrate skill in the diagnosis of problems relating to the operation of information networks and networked computer hardware and software systems.
• Ability to read, write, and work from technical specifications.
• Good verbal and written communication and human relations skills.
• Skill in the use of IT testing equipment and materials.
• Must possess a valid driver's license and/or commercial driver's license.
• Ability to comply with all safety rules and regulations established by Charles County Public Schools.
• Demonstrated ability to work professionally and discreetly with extremely confidential information.
• Excellent analytical, problem-solving, and troubleshooting abilities.
• Self-motivated with the ability to work both independently and in a team environment.
• Excellent customer service, communication (both written and verbal), and cross-group collaboration skills required.

ESSENTIAL JOB FUNCTIONS

• Possess skills in the installation, configuration, repair, maintenance, troubleshooting, and security management of data communications, computer hardware, and software within the school system.
• Provides support to users in the use of software and personal computers.
• Responds to emergency duty assignments when required by supervisor.
• Implements technology standards, policies, and procedures.
• Serves as the technical point of contact.
• Collaborates with the school-based instructional leadership team.
• Monitors remote and local networks to ensure optimum response time and throughput.
• Prepares written reports.
• Provides support for PARCC and other online testing.
• Maintains accurate inventory records and records of all work performed.
• Regular on-time attendance.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.
• Must be able to tolerate low to moderate noise levels in the work environment.
• Work may or may not be performed in a normal office setting, such as the LAN/WAN room and wiring closets.
• Performs related duties as assigned by the Executive Director of IT Strategy.

ENVIRONMENTAL FACTORS & PHYSICAL REQUIREMENTS

The environmental factors and/or physical requirements of this position include the following: While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations; and the ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-50 pounds. Requires good hand-eye coordination, arm, hand, and finger dexterity, including the ability to grasp, and visual acuity to use a keyboard. The employee frequently is required to sit, reach with hands and arms, talk, and hear.

Charles County Public Schools reserves the right to re-advertise and modify the content of vacancy announcements at any time; however, this may be the only notice for this position during the noted advertisement period.

The Charles County public school system does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, or disability in its programs, activities, or employment practices. For inquiries, please contact Dr. Michael Blanchard, Title IX/ADA/Section 504 Coordinator (students) or Nikial M. Majors, Title IX/ADA/Section 504 Coordinator (employees/ adults), at Charles County Public Schools, Jesse L. Starkey Administration Building, P.O. Box 2770, La Plata, MD 20646; 301-932-6610/301-870-3814, for special accommodations call 301-934-7230 or TDD 1-800-735-2258 two weeks prior to the event.