Computer Analyst I

Board of Education of Charles County; La Plata (MD); On-site; USD 52,000 - 78,000; Full time

Job summary

Board of Education of Charles County is seeking an IT professional to support the school system's networks and user devices. The role involves installation, maintenance, and troubleshooting of data communications, hardware, and software within the district.

The position requires a high school diploma, 1–3 years of experience, and familiarity with Windows Server 2012 and Windows 10/11. Applicants should have strong problem-solving and communication skills and a valid driver’s license.

Qualifications

• High school diploma required with 1–3 years of IT/network support experience.
• Industry certifications from CompTIA, Microsoft, or Cisco desirable.
• Experience configuring Windows Server and Windows workstations, 10/11 or newer.
• Strong troubleshooting, analytical, and problem-solving abilities.
• Ability to read/write technical specifications and communicate clearly.
• Valid driver's license and willingness to comply with safety rules.

Responsibilities

• Install, configure, repair, maintain, and secure data communications hardware and software.
• Provide user support for software and personal computers.
• Respond to emergency duty assignments as required.
• Implement technology standards, policies, and procedures.
• Serve as the technical point of contact and collaborate with school leadership.
• Monitor LAN/WAN performance and maintain accurate inventory records.
• Support PARCC and other online testing environments.

Skills

Windows configuration

Troubleshooting

Communication

Customer service

Team collaboration

Self-motivation

Analytical skills

Problem solving

Safety compliance

Education

High School Diploma

Industry certifications desired

Tools

Windows Server 2012

Windows Workstation 10/11

IT testing equipment

Job description

Terms of Employment: 12 MONTHS

Exemption Status: NON-EXEMPT

AFSCME Salary Scale – UA Grades 10-11

https://www.ccboe.com/careers/salary-scales

EDUCATION AND WORK EXPERIENCE

• High School Diploma.
• One to three years of technically progressive current work experience in information networks and user support.
• Applicable industry certifications desired (CompTIA, Microsoft, and Cisco).

QUALIFICATIONS

• Knowledge and experience in configuring Microsoft Windows Server 2012 and Microsoft Windows Workstation 11, 10, and newer.
• Thorough knowledge of the methods, hardware, software, and practices of the information technology data processing systems.
• Ability to troubleshoot and demonstrate skill in the diagnosis of problems relating to the operation of information networks and networked computer hardware and software systems.
• Ability to read, write, and work from technical specifications.
• Good verbal and written communication and human relations skills.
• Skill in the use of IT testing equipment and materials.
• Must possess a valid driver's license and/or commercial driver's license.
• Ability to comply with all safety rules and regulations established by Charles County Public Schools.
• Demonstrated ability to work professionally and discreetly with extremely confidential information.
• Excellent analytical, problem-solving, and troubleshooting abilities.
• Self-motivated with the ability to work both independently and in a team environment.
• Excellent customer service, communication (both written and verbal), and cross-group collaboration skills required.

ESSENTIAL JOB FUNCTIONS

• Possess skills in the installation, configuration, repair, maintenance, troubleshooting, and security management of data communications, computer hardware, and software within the school system.
• Provides support to users in the use of software and personal computers.
• Responds to emergency duty assignments when required by supervisor.
• Implements technology standards, policies, and procedures.
• Serves as the technical point of contact.
• Collaborates with the school-based instructional leadership team.
• Monitors remote and local networks to ensure optimum response time and throughput.
• Prepares written reports.
• Provides support for PARCC and other online testing.
• Maintains accurate inventory records and records of all work performed.
• Regular on-time attendance.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.
• Must be able to tolerate low to moderate noise levels in the work environment.
• Work may or may not be performed in a normal office setting, such as the LAN/WAN room and wiring closets.
• Performs related duties as assigned by the Executive Director of IT Strategy.

The environmental factors and/or physical requirements of this position include the following: While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations; and the ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-50 pounds. Requires good hand-eye coordination, arm, hand, and finger dexterity, including the ability to grasp, and visual acuity to use a keyboard. The employee frequently is required to sit, reach with hands and arms, talk, and hear.

Charles County Public Schools reserves the right to re-advertise and modify the content of vacancy announcements at any time; however, this may be the only notice for this position during the noted advertisement period.

The Charles County public school system does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, or disability in its programs, activities, or employment practices. For inquiries, please contact Dr. Michael Blanchard, Title IX/ADA/Section 504 Coordinator (students) or Nikial M. Majors, Title IX/ADA/Section 504 Coordinator (employees/ adults), at Charles County Public Schools, Jesse L. Starkey Administration Building, P.O. Box 2770, La Plata, MD 20646; 301-932-6610/301-870-3814, for special accommodations call 301-934-7230 or TDD 1-800-735-2258 two weeks prior to the event.