Computer-Aided Dispatch (CAD) Coordinator

New Hanover County; Wilmington (NC); Sur place; USD 56 000 - 96 000; Plein temps

Avantages offerts par ce poste

Employer paid 401k contributions

Paid holidays

Medical, dental, vision insurance

Education leave

Onsite wellness center

Résumé du poste

New Hanover County 911 Center is seeking a CAD Coordinator to provide technical support for the CAD system used in emergency response operations. The role includes system maintenance, data management, and ensuring accurate call handling and reliable dispatch performance.

The position requires an Associate’s Degree and 3 years of related experience, with preferred ENP certification and eligibility for DCI certification.

Qualifications

• Associate’s Degree in Criminal Justice, Information Systems, or related field.
• Three (3) years of experience installing and troubleshooting computer problems; or an equivalent combination of training and experience.

Responsabilités

• Perform day-to-day administration and maintenance of the CAD system that supports emergency response operations across multiple agencies.
• Ensure the accuracy, reliability, and integrity of CAD operational data to support effective call handling, resource deployment, and responder safety.
• Create, maintain, and manage CAD system user accounts, business records, roles, access rights and premise alerts in accordance with security, operational, and policy requirements.
• Configure, maintain, and manage agency resources within the CAD system, including personnel, units, apparatus, and associated attributes.
• Develop, maintain, and optimize response plans, run cards, and dispatch logic to support efficient and appropriate emergency response.
• Create, update, and manage nature codes, call types, and incident classification structures to ensure consistent and accurate incident handling.
• Maintain CAD mapping layers and geographic data used for location-based dispatching, situational awareness, and operational considerations such as road closures.
• Configure and maintain automatic notifications, alerts, and system workflows to support operational awareness and response coordination.
• Configure, maintain, and support PURVIS Automated Dispatch components and related CAD system functionality.
• Configure, maintain, and support ProQA and AQUA (Priority Dispatch) software to ensure accurate call interrogation and integration with CAD protocols.
• Work collaboratively with public safety agencies, communications staff, IT personnel, and County stakeholders to implement system updates and operational changes.
• Support operational data tracking, reporting, and quality assurance initiatives.
• Perform work with regular and predictable attendance consistently meeting the scheduling needs as required by the county.
• Perform work during emergency/disaster situations.
• Perform other duties of a similar nature or level.

Formation

Associate’s Degree in Criminal Justice, Information Systems, or related field

Outils

PURVIS Automated Dispatch

ProQA

AQUA (Priority Dispatch)

Description du poste

Position Information

The New Hanover County 911 Center is seeking a Computer-Aided Dispatch (CAD) Coordinator to provide technical and operational support for the CAD system used to support emergency response operations. The CAD Coordinator will perform system maintenance, configuration, and data management activities that support operational standards to ensure accurate call handling, effective dispatch operations and reliable system performance.

Duties Include

• Perform day-to-day administration and maintenance of the CAD system that supports emergency response operations across multiple agencies.
• Ensure the accuracy, reliability, and integrity of CAD operational data to support effective call handling, resource deployment, and responder safety.
• Create, maintain, and manage CAD system user accounts, business records, roles, access rights and premise alerts in accordance with security, operational, and policy requirements.
• Configure, maintain, and manage agency resources within the CAD system, including personnel, units, apparatus, and associated attributes.
• Develop, maintain, and optimize response plans, run cards, and dispatch logic to support efficient and appropriate emergency response.
• Create, update, and manage nature codes, call types, and incident classification structures to ensure consistent and accurate incident handling.
• Maintain CAD mapping layers and geographic data used for location-based dispatching, situational awareness, and operational considerations such as road closures.
• Configure and maintain automatic notifications, alerts, and system workflows to support operational awareness and response coordination.
• Configure, maintain, and support PURVIS Automated Dispatch components and related CAD system functionality.
• Configure, maintain, and support ProQA and AQUA (Priority Dispatch) software to ensure accurate call interrogation and integration with CAD protocols.
• Work collaboratively with public safety agencies, communications staff, IT personnel, and County stakeholders to implement system updates and operational changes.
• Support operational data tracking, reporting, and quality assurance initiatives.
• Perform work with regular and predictable attendance consistently meeting the scheduling needs as required by the county.
• Perform work during emergency/disaster situations.
• Perform other duties of a similar nature or level.

New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, equity, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. New Hanover County celebrates diversity in our employees’ backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.

Hours

Monday through Friday 8:00 a.m. - 5:00 p.m. Must be available to work during emergency situations.

Salary Information

The target hiring range for this position is $56,351 - $76,074. The full salary range for an incumbent hired into this position is $56,351 to $95,797. Starting salary will be based on qualifications, relevant experience, internal equity, and budget. Candidates with exceptional qualifications and experience may be considered for a starting salary above the target hiring range, but not to exceed the maximum of the salary range.

Qualifications

Associate’s Degree in Criminal Justice, Information Systems, or related field, and three (3) years of experience installing and troubleshooting computer problems; or an equivalent combination of training and experience sufficient to successfully perform the essential duties of the specific position as listed above.

Licenses/Certifications

• Preferred - Emergency Number Professional (ENP) Certification
• Must be able to obtain DCI (Department of Criminal Investigation) certification through the State Bureau of Investigation (SBI) to perform the essential duties of this position. U.S. citizenship is required to obtain DCI certification. The ability to obtain DCI certification is determined through testing and successful fingerprint background check results.
• Access to the DCI database cannot be granted by the SBI if any of the following circumstances apply:
  • Conviction of a felony
  • Conviction of a Class B Misdemeanor within the last 10 years
  • Conviction of two or more Class B Misdemeanors regardless of the date of conviction

Other Information

This is a continuous posting that is open until filled with a priority application date of Wednesday 9/9/2026. Applications will be active for a period of 90 days. You must submit a new application every 90 days to keep your application actively under consideration for opportunities that arise. Applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for. Please be sure to check your email for this communication so we may proceed with the next step in the recruitment process in a timely manner. All updates regarding an application can be viewed through your applicant portal.

New Hanover County is an Equal Opportunity Employer.

Benefits

• Employer paid 401k deferred compensation contributions (5% for sworn law enforcement and 2.5% for all other benefits eligible positions);
• Retirement plan through the NC Retirement system;
• Paid sick and personal leave + 13 paid holidays per year;
• Paid parental leave;
• Paid community services leave to give back to our community;
• Education leave to obtain a degree within your line of work;
• Medical, dental, vision insurance + many other insurance options;
• Employee assistance program;
• 100% employer paid long term disability;
• Onsite, employer-paid health and wellness center which includes a nurse practitioner and physical therapist;
• Professional development trainings & leadership initiatives;
• Opportunities to make a difference in your community;
• And so much more!

Benefit options for eligible positions include medical, dental, elective supplemental insurance options including short-term disability, vision, flexible spending accounts, voluntary term life, cancer, accident, and critical illness policies.

Employees who elect medical and dental insurance within the specified timelines provided during on-boarding, will have coverage effective on their date of hire.

Note: All positions listed as temporary, casual part time, volunteer, and intern are not eligible to receive benefits. Part-time position with fewer than 20 scheduled hours per week will not include benefits.

01

Indicate your years of experience in the administration and maintenance of a CAD system that supports emergency response operations across multiple agencies

• No experience in the administration and maintenance of a CAD system
• Less than 1 year experience in the administration and maintenance of a CAD system
• 1 to 3 years experience in the administration and maintenance of a CAD system
• 3 years of more experience in the administration and maintenance of a CAD system

02

Indicate your years of experience configuring, maintaining, and supporting PURVIS Automated Dispatch components and related CAD system functionality.

• No experience configuring, maintaining, and supporting PURVIS Automated Dispatch components and related CAD system functionality.
• Less than 1 year experience configuring, maintaining, and supporting PURVIS Automated Dispatch components and related CAD system functionality.
• 1 to 3 years experience configuring, maintaining, and supporting PURVIS Automated Dispatch components and related CAD system functionality.
• 3 years or more experience configuring, maintaining, and supporting PURVIS Automated Dispatch components and related CAD system functionality.

03

Indicate your years of experience configuring, maintaining, and supporting ProQA and AQUA (Priority Dispatch) software to ensure accurate call interrogation and integration with CAD protocols

• No experience configuring, maintaining, and supporting ProQA and AQUA (Priority Dispatch) software to ensure accurate call interrogation and integration with CAD protocols
• Less than 1 year your years of experience configuring, maintaining, and supporting ProQA and AQUA (Priority Dispatch) software to ensure accurate call interrogation and integration with CAD protocols
• 1 to 3 years your years of experience configuring, maintaining, and supporting ProQA and AQUA (Priority Dispatch) software to ensure accurate call interrogation and integration with CAD protocols
• 3 years or more your years of experience configuring, maintaining, and supporting ProQA and AQUA (Priority Dispatch) software to ensure accurate call interrogation and integration with CAD protocols

04

Are you a U.S. Citizen? (U.S citizenship is required to obtain DCI certification)

• Yes
• No

05

Have you ever been convicted of a felony?

• Yes
• No

06

Have you been convicted of a Class B Misdemeanor within the last 10 years?

• Yes
• No

07

Have you been convicted of two or more Class B Misdemeanors regardless of the date of conviction?

• Yes
• No

08

Do you understand that selected candidate(s) must successfully pass a criminal history background check, fingerprinting, and a drug screening test?

• Yes
• No

09

Have you reviewed the compensation details listed in the job description, and is the target hiring salary range acceptable to you?

• Yes
• No
• Required Question