Administrative Supervisor

New Hanover County; North Carolina; Hybrid; USD 49,000 - 83,000; Full time

Benefits offered by this job

Employer-paid retirement plan

Flex time and telework availability

Paid sick and personal leave

13 paid holidays per year

Paid parental leave

Education leave to obtain a degree

Medical, dental, and vision insurance

Onsite health and wellness center

Professional development trainings & /

Job summary

New Hanover County Health and Human Services seeks an Administrative Supervisor to oversee centralized administrative support. You will lead front desk operations, manage staff schedules, and coordinate purchasing, HR tasks, and budgets to ensure consistent department-wide performance.

The role involves emergency preparedness, staff development, and collaboration with supervisors for quality improvement. Flexible telework may be available depending on position.

Qualifications

• Requires an associate degree or equivalent combination with several years of admin experience.
• Notary Public certification and valid NC driver’s license may be required.

Responsibilities

• Supervises administrative support staff by prioritizing work, conducting evaluations, ensuring training, and making personnel recommendations.
• Oversees daily office operations including telephone, document prep, mail distribution, records management, and troubleshooting software issues.
• Coordinates purchasing, accounts receivable, and vendor activities; reviews requisitions and negotiates with vendors.
• Monitors budgets and finances by reviewing forecasts, processing invoices, and preparing amendments.
• Coordinates HR processes including requisitions, employment documents, and staff inquiries on policies and training.
• Coordinates staff training and development by assessing needs and sourcing resources.
• Provides administrative and public support by handling inquiries, preparing agendas/minutes, and referrals.
• Supports department operations and continuity through fleet/ facility coordination and quality improvement.

Skills

Staff supervision

Office operations

Purchasing coordination

Budget monitoring

HR processes

Training & development

Emergency preparedness

Education

Associate’s Degree in Business Administration or related field

Three years of related administrative experience

Notary Public

Valid NC Driver's License

Job description

New Hanover County Health and Human Services is looking for an Administrative Supervisor to provide centralized oversight of administrative support functions across Health & Human Services. As a member of the HHS Centralized Support Services Supervisor team, this position helps ensure effective front desk, telephone, and administrative coverage while supporting consistent operations across the department. The Administrative Supervisor will oversee office operations, personnel processes; collaborate with other supervisors on performance management and quality improvement; and assist with emergency preparedness and response.

Other duties may include:

• Supervises administrative support staff by prioritizing and assigning work, conducting performance evaluations, ensuring training, and making hiring, disciplinary, and other personnel recommendations.
• Oversees daily office operations including telephone and switchboard functions, document preparation, mail distribution, records management, and troubleshooting administrative or software-related issues.
• Coordinates purchasing, accounts receivable, and vendor activities including sourcing, negotiating with vendors, reviewing requisitions, and addressing operational questions from staff and vendors.
• Monitors budgets and financial activities by reviewing revenue and expense forecasts, processing invoices, and preparing budget amendments and related documentation.
• Coordinates personnel and human resources processes including position requisitions, employment documentation, personnel action requests, hiring activities, and responding to staff questions regarding policies, performance evaluations, training, travel, benefits, and other HR-related matters.
• Coordinates administrative staff training and development by assessing needs, establishing standards, conducting training, and identifying appropriate training resources or vendors.
• Provides administrative and public support by responding to inquiries and complaints, preparing committee agendas and minutes, disseminating information, and making appropriate referrals.
• Supports department-wide operations and continuity through fleet and facility coordination, quality improvement efforts, and participation in emergency and disaster response activities.

Why New Hanover County?

A Career with Impact

New Hanover County is committed to hiring talented professionals who are passionate about public service and making a difference in the community. Our employees work in an innovative, collaborative, and employee-focused environment where professional expertise and new ideas are valued.

Our shared values of professionalism, innovation, integrity, stewardship, and accountabilityguide the way we serve our community and work with our customers.

New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, equity, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. New Hanover County celebrates diversity in our employees’ backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.

Living in New Hanover County, NC:

New Hanover County offers an exceptional quality of life with its picturesque coastal location. Enjoy the stunning beaches, water activities, and a variety of recreational opportunities right at your doorstep. Immerse yourself in the vibrant local culture, indulge in diverse dining experiences, and explore historical landmarks. The county is known for its strong sense of community, excellent schools, and a thriving arts scene. With a focus on good governance and a commitment to customer service, New Hanover County provides an ideal environment for both personal and professional growth.

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Hours:

8:00 AM - 5:00 PM, Monday - Friday. Must be available to report for emergency work assignment during emergency situations.

Salary Information:

Thetarget hiring rangefor this position is$48,678 - $65,715.The full salary range for an incumbent hired into this position is $48,678 - $82,752.Starting salary will be based on qualifications, relevant experience, internal equity, and budget. Candidates with exceptional qualifications and experience may be considered for a starting salary above the target hiring range, but not to exceed the maximum of the salary range.

New Hanover County offers:

• Employer paid 401k contributions;
• Retirement planthrough the NC Retirement system;
• Flex time and telework availability, depending on your position;
• Paid sick and personal leave + 13 paid holidays per year;
• Paid parental leave;
• Paid community services leave to give back to our community;
• Education leave to obtain a degree within your line of work;
• Medical, dental, and vision insurance + many other insurance options;
• Onsite, employer-paid health and wellness center;
• Professional development trainings & leadership initiatives;
• Opportunities to make a difference in your community;
• And so much more!

Associate’s Degree in Business Administration, or related field, and three (3) years of related administrative experience; or an equivalent combination of training and experience sufficient to successfully perform the essential duties of the job such as those listed above.

• Notary Public.
• Valid NC Driver's License.

After the closing date for this position, applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for.

All updates regarding an application can be viewed through your applicant portal.

In compliance with G.S. 153A-94.2(b), if this position requires an applicant for employment to work with children in any capacity, the county must require the applicant to undergo a criminal history record check conducted by the SBI for all offers of employment made after October 1, 2025. These checks must be performed in accordance with G.S. 143B-1209.26, which authorizes the SBI to provide fingerprint-based state and national criminal record checks to cities and counties. Additional information on how to complete this required check will be provided to the selected candidate after an offer of employment is accepted.