Compression- Field Service Technician Team Lead

Estis; Midland (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Estis in Midland, TX is seeking a Field Service Supervisor to maintain assigned units, dispatch technicians, and interact with customers while representing the company. You will coordinate deployment of equipment and personnel to optimize operations and costs within a defined geography.

The role requires 3+ years of technical experience, strong planning/scheduling, and solid communication. Travel will be extensive; safety compliance and continuous improvement are part of daily duties.

Qualifications

• Exhibit strong customer service, interpersonal, coaching and leadership skills.
• Basic competency using complete Microsoft Suite (Word, Excel, Outlook, PowerPoint, etc.) and PC skills.
• Intermediate organizational, planning and scheduling, process management and negotiation skills.
• Strong analytical abilities, mechanical aptitude combined and problem solving skills.
• Good writing skills with technical subject matter and oral communication skills.
• High school diploma or experience equivalent.

Responsibilities

• Maintains assigned units.
• Assist shift techs with all technical issues as they arise.
• Perform unit evaluations.
• Dispatch techs on shift to service calls.
• Answer service calls as needed.
• Will frequently be customer facing and empowered to represent the Company in this capacity.
• Assists in the efficient deployment of equipment, materials, and personnel to job sites with a focus of optimizing operations, costs and maximizing resources.
• Responsible delivery of Preventive Maintenance and Call Out/Repair within a specified sub-geographical area.
• Ensures incoming and departing equipment is maintained properly.
• Assists in coordinating the deployment of equipment, materials and personnel to the job site at optimum utilization and minimum cost across one or more service delivery processes within a specified geographical area.
• Ensures that team performance is measured against all set metrics, develops plans for improvement where warranted.
• Compiles and conveys job-specific information to Field Service Technicians.
• Coordinates work with others to minimize equipment downtime and most effectively utilize resources.
• Evaluates direct reports and makes recommendations for technical and soft skills training.
• Must be able to work with the team in developing improved work processes for the department.
• Adhere to safety requirements by wearing appropriate protective gear.
• Performs other duties as assigned.

Skills

Customer service

Interpersonal skills

Coaching

Leadership

Organizational skills

Scheduling

Negotiation

Analytical thinking

Written and verbal communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Responsibilities/Job Duties

• Maintains assigned units
• Assist shift techs with all technical issues as they arise
• Perform unit evaluations
• Dispatch techs on shift to service calls
• Answer service calls as needed
• Will frequently be customer facing and empowered to represent the Company in this capacity
• Assists in the efficient deployment of equipment, materials, and personnel to job sites with a focus of optimizing operations, costs and maximizing resources
• Responsible delivery of Preventive Maintenance and Call Out/Repair within a specified sub-geographical area
• Ensures incoming and departing equipment is maintained properly
• Assists in coordinating the deployment of equipment, materials and personnel to the job site at optimum utilization and minimum cost across one or more service delivery processes within a specified geographical area
• Ensures that team performance is measured against all set metrics, develops plans for improvement where warranted
• Compiles and conveys job-specific information to Field Service Technicians
• Coordinates work with others to minimize equipment downtime and most effectively utilize resources
• Evaluates direct reports and makes recommendations for technical and soft skills training
• Must be able to work with the team in developing improved work processes for the department
• Adhere to safety requirements by wearing appropriate protective gear
• Performs other duties as assigned

Qualifications

• Exhibit strong customer service, interpersonal, coaching and leadership skills
• Basic competency using complete Microsoft Suite (Word, Excel, Outlook, PowerPoint, etc.) and PC skills
• Intermediate organizational, planning and scheduling, process management and negotiation skills
• Strong analytical abilities, mechanical aptitude combined and problem solving skills
• Good writing skills with technical subject matter and oral communication skills
• High school diploma or experience equivalent

Specific Industry Knowledge And Job Experience

• Planning & Scheduling experience preferred
• 1+ years of experience in customer relations
• 3+ years of required technical experience
• Valid driver’s license with satisfactory driving record
• Ability to pass drug screens and background check

Physical Requirements

• Ability to stand, sit and/or walk on a hard surface as well as safely bend, stoop, reach, climb steps, and use ladder for long periods of time daily
• Ability to lift up to 80 pounds
• Vision required: 20/40 with or without corrective lenses to accurately read all related distribution documents
• Ability to communicate verbally using a telephone

Working Conditions

• Subject to outdoor environment with adjusting temperatures and climate
• Willingness to travel extensively driving a company vehicle