Complimentary Attendant

Hyatt Place Atlanta Norcross; Norcross (GA); Sur place; USD 17 000 - 21 000; Plein temps

Résumé du poste

Hyatt Place Atlanta Norcross is seeking a Complimentary Attendant to provide high-quality food and beverage service with a focus on guest satisfaction. You will learn brand standards, assist in beverage preparation, and support all beverage and dining areas in a fast-paced hotel setting.

The role requires flexibility for varied shifts, a positive attitude, and a commitment to delivering exceptional service to guests and team members alike.

Qualifications

• High School diploma or equivalent.
• Willingness to work varied schedule including evenings, nights, weekends and holidays.
• Must meet legal age to serve alcohol and pass TIPs.
• Must obtain Food Handlers card as required by local regulations.
• Ability to learn hotel products, guest services and etiquette.

Responsabilités

• Greet guests in a friendly, attentive and service-oriented manner.
• Maintain regular attendance according to hotel scheduling.
• Ensure clean, organized uniform and grooming.
• Comply with Avion Hospitality standards and safety regulations.
• Serve guests with all beverage and food requirements in a warm, professional manner.
• Greet and seat guests promptly at tables.
• Check menus for accuracy and cleanliness.
• Restock and maintain bar, service and dining areas.
• Handle opening/closing duties and cashiering as assigned.
• Answer guest questions about hotel, local area and services.

Connaissances

Guest service mindset

Professionalism

Drink preparation

Communication skills

Calm under pressure

Formation

High School diploma or equivalent

Evening/night/weekend availability

TIPs certification or willingness to obtain

Food Handlers card

Ability to learn hotel standards

Description du poste

Description

The Complimentary Attendant is responsible for providing the highest quality of service possible to guests in an efficient and courteous manner within the complimentary food and beverage service of a hotel. In addition, this individual shall be well-versed on the hotel-brand standards, guest expectations and the and unique characteristics of the hotel and local area

Requirements

Education and Experience

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays
• Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property
• Must be able to obtain and provide Food Handlers card as required by city/county/state
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Ability to handle stressful situations in a calm, professional manner
• Understanding of hotel products and guest services
• Demonstrates a positive attitude and a desire to be of service to others, as reflected in willingness to learn new tasks and information, provide back-up and support to other team members, and respond to guests and co-workers in a positive and optimistic manner.
• Possess a basic knowledge of food and beverage preparation, service standards, guest relations and etiquette
• Ability to produce high quality drinks including but not limited to specialty coffee and tea drinks, specialty cocktails and beverage requests, as required by hotel.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing
• Ability to read, comprehend and write simple instructions and/or short correspondence and memos
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact and diplomacy
• Ability to perform job function with attention to detail, speed and accuracy

Job Duties and Functions

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
• Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Service guests with all food and beverage requirements in a warm, friendly, courteous and professional manner; ascertain which services could enhance the guests’ stay
• Greet and seat guests at appropriate tables in a timely manner.
• Ensure quality control of menus with regard to cleanliness and appearance.
• Clear, clean and reset tables/hotel spaces per client request or management instruction
• Ensuring that bar, food and service areas are stocked, organized, clean and neat and all side work is complete each shift
• Accommodate any special requests made by a guest or offer appropriate alternatives.
• Communicate with all departments regarding in house VIPs and any special requests/needs
• Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine, restocking dishes, glassware, utensils, pots and pans or other necessary equipment, sweeping and mopping floors, washing work tables, walls, refrigerators and meat blocks, moving trash and garbage to designated areas
• Ability to answer the telephone according to standards.
• Have a complete knowledge of standards of service for receiving a room service order.
• Have a thorough knowledge of menus and current specials in all applicable departments.
• Carry out cashiering functions in closing checks and end of shift paperwork.
• Perform opening and closing procedures, and side work duties according to station rotation assignment.
• Answer questions about the hotel, the hotel-brand standards, guest expectations, the unique characteristics of the hotel, local area attractions, and things to do
• Perform any other duties, or attend meetings, as requested by management.