Complimentary Attendant

Avion Hospitality; Houston (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Avion Hospitality seeks a Complimentary Attendant to deliver high-quality guest service within the hotel’s complimentary food and beverage area. Requires a positive attitude, knowledge of hotel standards, and ability to handle fast-paced environments.

Responsibilities include greeting guests, serving beverages, assisting with side work, and coordinating with other departments to fulfill VIP requests and special needs.

Qualifications

• High School diploma or equivalent; hotel experience preferred.
• Ability to work evenings, nights, weekends, and holidays.
• Must meet legal age to serve alcohol and pass TIPs as required.
• Food Handlers card as required by jurisdiction.
• Ability to handle stressful situations calmly.
• Knowledge of hotel products and guest services.
• Positive attitude and willingness to assist others.
• Basic knowledge of beverages and service standards.
• Ability to perform basic arithmetic.
• Effective communication with guests and staff.

Responsibilities

• Greet and seat guests promptly at tables.
• Provide warm, courteous beverage and food service.
• Maintain attendance and adhere to standards.
• Ensure menus are clean and presentable.
• Keep bar and service areas stocked and organized.
• Respond to guest requests and special needs.
• Assist with dishwashing and side work.
• Answer phones according to hotel standards.
• Know hotel and local area attractions to assist guests.
• Perform opening/closing and cash handling duties.
• Coordinate with departments for VIPs and requests.
• Follow safety and sanitation guidelines.
• Attend meetings as required by management.

Skills

Guest service

Communication

Food knowledge

Beverage knowledge

Cash handling

Multitasking

Attention to detail

Education

High School diploma or equivalent

Job description

Description

The Complimentary Attendant is responsible for providing the highest quality of service possible to guests in an efficient and courteous manner within the complimentary food and beverage service of a hotel. In addition, this individual shall be well-versed on the hotel-brand standards, guest expectations and the and unique characteristics of the hotel and local area

Requirements

Education and Experience

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays
• Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property
• Must be able to obtain and provide Food Handlers card as required by city/county/state
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Ability to handle stressful situations in a calm, professional manner
• Understanding of hotel products and guest services
• Demonstrates a positive attitude and a desire to be of service to others, as reflected in willingness to learn new tasks and information, provide back-up and support to other team members, and respond to guests and co-workers in a positive and optimistic manner.
• Possess a basic knowledge of food and beverage preparation, service standards, guest relations and etiquette
• Ability to produce high quality drinks including but not limited to specialty coffee and tea drinks, specialty cocktails and beverage requests, as required by hotel.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing
• Ability to read, comprehend and write simple instructions and/or short correspondence and memos
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact and diplomacy
• Ability to perform job function with attention to detail, speed and accuracy

Job Duties and Functions

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
• Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Service guests with all food and beverage requirements in a warm, friendly, courteous and professional manner; ascertain which services could enhance the guests’ stay
• Greet and seat guests at appropriate tables in a timely manner.
• Ensure quality control of menus with regard to cleanliness and appearance.
• Clear, clean and reset tables/hotel spaces per client request or management instruction
• Ensuring that bar, food and service areas are stocked, organized, clean and neat and all side work is complete each shift
• Accommodate any special requests made by a guest or offer appropriate alternatives.
• Communicate with all departments regarding in house VIPs and any special requests/needs
• Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine, restocking dishes, glassware, utensils, pots and pans or other necessary equipment, sweeping and mopping floors, washing work tables, walls, refrigerators and meat blocks, moving trash and garbage to designated areas
• Ability to answer the telephone according to standards.
• Have a complete knowledge of standards of service for receiving a room service order.
• Have a thorough knowledge of menus and current specials in all applicable departments.
• Carry out cashiering functions in closing checks and end of shift paperwork.
• Perform opening and closing procedures, and side work duties according to station rotation assignment.
• Answer questions about the hotel, the hotel-brand standards, guest expectations, the unique characteristics of the hotel, local area attractions, and things to do
• Perform any other duties, or attend meetings, as requested by management.