Breakfast Attendant

Hyatt Select Nashville/Opryland; Nashville (TN); On-site; USD 17,000 - 23,000; Full time

Job summary

Hyatt Select Nashville/Opryland is seeking a friendly Complimentary Attendant to deliver high-quality food and beverage service to guests in a fast-paced hotel environment. You will represent the property's standards with warmth and professionalism.

Responsibilities include greeting guests, serving beverages, maintaining cleanliness, restocking service areas, and assisting colleagues across food and beverage operations. Prior hospitality experience and a positive attitude are a must.

Qualifications

• High School diploma or equivalent preferred.
• Willing to work evenings, nights, weekends and holidays.
• Must pass responsible serving course such as TIPs as required by property.
• Must be able to obtain and provide Food Handlers card as required by city/county/state.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Ability to handle stressful situations in a calm, professional manner.
• Understanding of hotel products and guest services.
• Demonstrates a positive attitude and a desire to be of service to others.

Responsibilities

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
• Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Service guests with all food and beverage requirements in a warm, friendly, courteous and professional manner; ascertain which services could enhance the guests’ stay
• Greet and seat guests in a timely manner.
• Ensure quality control of menus with regard to cleanliness and appearance.
• Clear, clean and reset tables/hotel spaces per client request or management instruction
• Stock, organize, clean and maintain bar, food and service areas; perform side work each shift
• Accommodate special requests and offer appropriate alternatives.
• Communicate with all departments regarding in-house VIPs and any special requests/needs
• Assist with dishwashing, restocking, sweeping, mopping, and general prep tasks as needed
• Answer the telephone according to standards.
• Know standards for room service orders and current menus
• Carry out cashiering and end-of-shift paperwork
• Perform opening and closing procedures and side work as assigned
• Answer questions about the hotel, brand standards, local area, and attractions
• Attend meetings or perform other duties as requested by management

Skills

Guest service

Attention to detail

Communication skills

Teamwork

POS system experience

Education

High School diploma or equivalent

Hotel/related field experience preferred

Food Handlers card eligibility

Flexible schedule

Job description

Description

The Complimentary Attendant is responsible for providing the highest quality of service possible to guests in an efficient and courteous manner within the complimentary food and beverage service of a hotel. In addition, this individual shall be well-versed on the hotel-brand standards, guest expectations and the and unique characteristics of the hotel and local area

Requirements

Education and Experience

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays
• Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property
• Must be able to obtain and provide Food Handlers card as required by city/county/state
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Ability to handle stressful situations in a calm, professional manner
• Understanding of hotel products and guest services
• Demonstrates a positive attitude and a desire to be of service to others, as reflected in willingness to learn new tasks and information, provide back-up and support to other team members, and respond to guests and co-workers in a positive and optimistic manner.
• Possess a basic knowledge of food and beverage preparation, service standards, guest relations and etiquette
• Ability to produce high quality drinks including but not limited to specialty coffee and tea drinks, specialty cocktails and beverage requests, as required by hotel.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing
• Ability to read, comprehend and write simple instructions and/or short correspondence and memos
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact and diplomacy
• Ability to perform job function with attention to detail, speed and accuracy

Job Duties and Functions

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
• Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Service guests with all food and beverage requirements in a warm, friendly, courteous and professional manner; ascertain which services could enhance the guests’ stay
• Greet and seat guests at appropriate tables in a timely manner.
• Ensure quality control of menus with regard to cleanliness and appearance.
• Clear, clean and reset tables/hotel spaces per client request or management instruction
• Ensuring that bar, food and service areas are stocked, organized, clean and neat and all side work is complete each shift
• Accommodate any special requests made by a guest or offer appropriate alternatives.
• Communicate with all departments regarding in house VIPs and any special requests/needs
• Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine, restocking dishes, glassware, utensils, pots and pans or other necessary equipment, sweeping and mopping floors, washing work tables, walls, refrigerators and meat blocks, moving trash and garbage to designated areas
• Ability to answer the telephone according to standards.
• Have a complete knowledge of standards of service for receiving a room service order.
• Have a thorough knowledge of menus and current specials in all applicable departments.
• Carry out cashiering functions in closing checks and end of shift paperwork.
• Perform opening and closing procedures, and side work duties according to station rotation assignment.
• Answer questions about the hotel, the hotel-brand standards, guest expectations, the unique characteristics of the hotel, local area attractions, and things to do
• Perform any other duties, or attend meetings, as requested by management.