Compliance - Technology Operational Risk Management Lead - Vice President

Next Frontier Capital; Jersey City (NJ); On-site; USD 150,000 - 210,000; Full time

Job summary

JPMorgan Chase is seeking a Technology Operational Risk Management Lead within CCOR to independently oversee technology, data, and cybersecurity risk for Consumer and Community Banking. You will conduct risk assessments, evaluate controls, and partner with Technology Risk Control and business teams.

You will leverage data analytics and agentic AI to identify risks, monitor KPIs, and report to the Technology & Cyber Operational Risk Officer.

Qualifications

• 7+ years of experience with infrastructure/architecture
• 5+ years in a senior technology role (engineering/operations/strategic planning)
• 2+ years in data architecture or data governance
• Ability to understand complex technical systems and associated risks
• Experience with AI/ML tools and governance principles
• Knowledge of second line risk management practices
• Strong communication and stakeholder management skills
• Ability to bridge business and technical discussions

Responsibilities

• Understand key processes and controls within Consumer and Community Banking Technology
• Perform independent risk assessments on Technology, Data, & Cybersecurity for CCB Technology
• Manage identified risks using the Operational Risk Management Framework
• Assess emerging risks through strategic risk reviews and regulatory developments
• Develop KPIs/KRIs related to risks and monitor them
• Advise internal 2LoD teams on deficiencies and observations
• Manage book of work assessments and provide weekly status updates
• Participate in firm-wide initiatives affecting the firm
• Leverage scenario analysis, threat modeling, and AI for risk investigation and monitoring

Skills

Infrastructure architecture

Senior tech leadership

Data architecture

AI governance

Operational risk

Compliance risk

Communication skills

Cross-functional collaboration

Job description

Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and by using your expert judgement to solve real‑world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best‑in‑class.

As a Technology Operational Risk Management Lead with Compliance, Conduct and Operational Risk (CCOR), you will be responsible for independent oversight of technology and cybersecurity operational risk management practices within the Consumer and Community Banking (CCB) line of business. Your core responsibilities will include conducting risk assessments and control evaluations; collaborating with CCB Technology, Technology Risk Control, and CCB Business Operational and Compliance Risk teams; developing data‑driven approaches that leverage agentic AI and advanced analytics for risk identification and control assessment; and engaging extensively with technology and business stakeholders. You will report into the Technology & Cyber Operational Risk Officer for Consumer and Community Banking (CCB).

Job responsibilities

• Understand key processes and controls performed within Consumer and Community Banking Technology
• Perform independent Technology, Data, & Cybersecurity risk assessments on Consumer and Community Banking Technology
• Manage identified risks using the firm’s Operational Risk Management Framework
• Assess emerging risks as part of strategic business risk reviews, analysis of regulatory and market developments, New Business Initiative Approvals, and review of external operational risk events for your CCB products coverage.
• Develop and assess KPIs / KRIs related to these risks through effective monitoring activities.
• Partner and advise internal 2LoD teams of thematic control deficiencies and observations.
• Manage book of work assessments impacting CCB and produce weekly status updates.
• Participate in firm‑wide global initiatives to analyze impact to the firm.
• Leverage modern risk identification techniques, including scenario analysis, threat modeling, and agentic AI for automated risk investigation and monitoring.

Required Qualifications, Capabilities and Skills

• 7 plus years of experience with infrastructure/application architecture.
• 5 plus years in a senior technology role (engineering, operations, or strategic planning).
• 2 plus years of data architecture or data governance role.
• Demonstrate ability to understand complex technical systems, the business processes they support, and synthesize the corresponding risks and controls.
• Strong technical background in data related technologies.
• Experience with AI/ML tools and platforms; understanding of AI governance, ethical considerations and explainability in risk management.
• Knowledge of second line risk management (operational risk and compliance) practices.
• Ability to seamlessly transition between business and technical discussion.
• Strong organizational and multi‑tasking skills with demonstrated ability to manage expectations.
• Excellent verbal and written communication skills, including the ability to present concise findings in a persuasive manner to a senior audience.
• Able to develop constructive relationships with functional partners.

Equal Opportunity Employment

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.