Compliance Support Specialist — Enable Fast, Secure Payments

Straddle; Broomfield (CO); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Flexible Work Environment

Equity Ownership

Unlimited PTO

Health & Wellness Coverage

Paid Parental Leave

Professional Development

Home Office & Equipment Stipend

Team Retreats

Mission-Driven Work

Job summary

Straddle is seeking a Compliance Support Associate to manage merchant inquiries related to payments and ensure compliance with ACH regulations. This role involves responding to support tickets, running transaction reviews, and collaborating with the Compliance Lead to maintain process integrity.

Ideal candidates will have customer support experience and strong written communication skills. The position offers a hybrid work environment with comprehensive health coverage and unlimited PTO.

Qualifications

• 1 to 2 years of experience in customer support, success, payment operations, or compliance.
• Strong written communication skills under pressure.
• Detail-oriented and methodical with tasks.

Responsibilities

• Respond to merchant payment status questions and escalations.
• Run authorization reviews on flagged transactions.
• Monitor queues for transaction alerts and document reviews.

Skills

Written Communication

Customer Support

Attention to Detail

Startup Readiness

Education

Experience in customer support or compliance

Tools

Salesforce

Notion

Job description

Straddle is seeking a Compliance Support Associate to manage merchant inquiries related to payments and ensure compliance with ACH regulations. This role involves responding to support tickets, running transaction reviews, and collaborating with the Compliance Lead to maintain process integrity.

Ideal candidates will have customer support experience and strong written communication skills. The position offers a hybrid work environment with comprehensive health coverage and unlimited PTO.