Compliance Services Technician

Leon County Government; Tallahassee (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A local government agency is seeking an Administrative Support Specialist to facilitate the delivery of services related to code compliance. The role involves processing requests, providing customer service, and supporting various programs. Ideal candidates will have strong organizational skills and experience in administrative functions, ensuring compliance with county policies.

Qualifications

• Three years of professional administrative and/or customer service work experience.
• Ability to maintain computerized records and meet deadlines.

Responsibilities

• Process Compliance Certification Letter requests for code violations.
• Provide support for the Abandoned Property Registration Program.
• Assist Code Inspectors with administrative support tasks.

Skills

Customer Service

Communication

Organization

Education

High School Diploma

Tools

Microsoft Suite

Accela

Job description

GENERAL DESCRIPTION OF DUTIES

To process and facilitate quick and accurate delivery of administrative support to Code Compliance functions and provide backup to the Code Compliance Program in order to centralize, coordinate, and facilitate the quick and accurate delivery of available fiscal, record keeping, code compliance and citizen review board services to the residents and property owners served by the Department of Development Support and Environmental Management of Leon County in order to achieve compliance with the adopted ordinances and policies regarding development support and environmental management.

NOTE:

The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The Job Description Questionnaire (JDQ) reflects a more detailed description of the position. Neither the job description nor the JDQ constitutes an employment agreement. Both are subject to change as the needs of the County and requirements of the job change.

ESSENTIAL DUTIES

Research and process Compliance Certification Letter (CCL) requests for open code violations and lien research requests within the unincorporated area.

Provide support for the Abandoned Property Registration (APR) Program.

Provide back-up for the Code Compliance Program.

Assist Code Inspectors with setting up Code files, case research; composing and mailing of Notice of Violations; and other administrative support tasks.

Verify and process Certificate of Liability Insurance and Workers’ Compensation documents.

Receive complaints via phone, in person or in writing. Enter complaints in the Accela software according to policies and procedures.

Conducts and coordinate administrative, operational and policy special projects as directed by the Supervisor or the Department Director.

Provide support for the Refueling Assistance for Persons with Disabilities Program (RAP).

OTHER IMPORTANT OR MARGINAL DUTIES
None.

DIFFICULTY
Employees in this position perform work tasks that involve general and specific knowledge of office and program functions and activities. Work involves maintaining a high level of customer service for walk-in customers and those on the telephone. Work also involves being able to meet legal deadlines, and the ability to interpret and disseminate information on County policies and procedures, codes, ordinances, and Florida statutes. Independent judgment must be used to meet deadlines while maintaining established workload.

RESPONSIBILITY
Supervision Received
This position's duties are somewhat defined and periodically checked. This position has access to supervisor and/or lead co-worker when needed.

Supervision of Others
None.

INTERNAL AND EXTERNAL CUSTOMER CONTACT

Work involves contact with employees in other departments and various organizations outside the Countyto obtain or supply information. Work also requires contact with the general public.

EQUIPMENT AND TOOLS USED
Tools and equipment used include, but may not be limited to, personal computer; word processing/spreadsheet and database software; Microsoft Suite and specialized software such as Accela, and a multi-line switchboard.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

Work is performed mainly indoors, in an office, usually seated in a chair. Work requires some walking, standing, and dexterity and speed in the operation of office equipment.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of multi-line switchboard. Ability to screen calls, take messages, and direct calls. Skill to effectively perform as a receptionist and answer switchboard. Skills in communicating clearly, effectively and tactfully. Skilled in typing, word processing. Ability to maintain computerized records. Ability to efficiently organize, prioritize, understand and meet deadlines.

MINIMUM QUALIFICATIONS

Requires a high school diploma or an equivalent and three years of professional administrative and/or customer service work experience or an equivalent combination of training and experience.

NECESSARY SPECIAL REQUIREMENTS
Must possess a valid State of Florida Class "E" operator's license and have a favorable driving record.


All Leon County employees (regular full-time and part-time, OPS, and PRN) are required to work before, during and after a Declared Local State of Emergency (DLSOE). Participation is considered a condition of employment.

Selection Guidelines:
Formal application, rating of education and experience; oral interview and reference check.

FLSA STATUS: Non-exempt. This position is clerical in nature and involves the application of standard practices and procedures.

Established: October 1, 2020.

Revision History: December 27, 2021, August 14, 2023, September 10,2024.