Compliance Review Specialist

Florida Surplus Lines Service Office (FSLSO); Tallahassee (FL); On-site; USD 53,000 - 72,000; Full time

Job summary

Florida Surplus Lines Service Office (FSLSO) seeks a Compliance Review Specialist to oversee regulatory compliance of Florida surplus lines agents, schedule audits, review reports, and manage corrective actions. The role supports training for Field Analysts and maintains audit files and portal inquiries.

Requirements include a bachelor’s degree and at least four years in auditing or market conduct, with strong data analysis and communication skills; occasional travel to conduct on-site reviews.

Qualifications

• Bachelor’s degree required; four years of professional auditing or market conduct experience preferred.
• Familiarity with regulatory compliance concepts and insurance.
• Strong data analysis and report-writing abilities.

Responsibilities

• Generate agent assignments monthly.
• Notify agents of planned reviews and coordinate Field Analysts.
• Review and finalize audit reports and track corrective actions.
• Maintain audit databases and prepare summary reports.
• Provide training and respond to inquiries about the Surplus Lines Information Portal.
• Travel for on-site compliance reviews as needed.

Skills

Analytical thinking

Attention to detail

Communication

Education

Bachelor's degree

Job description

Position Title:Compliance Review Specialist

Salary Range:$52,723 - $71,636

Job Summary: This position has responsibilities for activities associated with regulatory compliance of Florida surplus lines agents, including interacting with agents, scheduling compliance audits, reviewing, and finalizing audit reports, overseeing follow-up of corrective actions, audit closure, and dissemination of information to agents.The Compliance Review Specialist is responsible for assisting in training and overseeing the daily activities of compliance Field Analysts who verify agent compliance through a systematic program of audits. This position is responsible for identifying trends and recommending and pursuing the implementation of changes in order to improve market conduct results. The Compliance Review Specialist is responsible for the electronic maintenance of audit files. The Specialist assists customers with statutory requirements and technical questions regarding the Surplus Lines Information Portal.The Compliance Review Specialist will perform compliance Field Analyst duties by conducting on-site and in-house desk audits, as needed.Qualifications require a bachelor’s degree and familiarity with a variety of the field’s concepts, practices, and procedures.

Major Responsibilities/Activities:

Program/Administrative (35%)

• Generate agent assignments monthly
• Notify agents of planned compliance reviews and notify Field Analysts of their assignments
• Compile and provide necessary agent data, reports, documents, etc. to Field Analysts
• Identify outstanding issues and provide updates and reports to the Audit Manager
• Assist with annual budget recommendations
• Assist with providing/recommending appropriate training to Field Analysts on new products, processes, and procedures
• Maintain and report compliance review program measures
• Verify and approve Compliance Review Field Analysts compensation/reimbursement invoices
• Update the SLAS CR/PR/PLR and RAPID databases for tracking and program analysis in order to extract audit information by agent or by Field Analyst assignments
• Maintain Compliance Review Scheduling Database
• Upon approval prepare for distribution, the final Compliance Review Summary Reports, and Industry Comparisons
• Assist agents with the completion and submittal of Corrective Action Plan responses
• Review agent Corrective Action Plans and recommend referrals, if necessary
• Verify unfiled policies and assess interest penalties
• Monitor Field Analysts’ performance of required duties by periodically shadowing analysts during on-site compliance reviews
• Support the Production Ledger Review process of reconciliation and verification, as needed.

Additional Responsibilities/Activities (25%)

• Provide customer service to FSLSO customers (agents, agency staff, policyholders, insurers, regulators) via phone and email
• Identify compliance and education issues for outreach and education efforts
• Make recommendations for program and software application enhancements
• Perform unit/component testing, as required for system changes to applicable technology products
• Periodic travel to attend conferences, trade shows, and training sessions, as well as to conduct compliance reviews
• Assist other functional areas as required
• Other duties as assigned

A bachelor's degree from an accredited college or university and four years of professional experience in auditing, market conduct examinations or insurance contracts. Professional experience can substitute on a year-for-year basis for the required college education.

Skill/Qualifications

Knowledge of methods of compiling, organizing, and analyzing data.Ability to understand and apply applicable rules, regulations, policies, and procedures.Ability to evaluate contracts, rates, policy forms, manuals, and other materials for compliance with regulations. Ability to prepare reports. Ability to plan, organize and coordinate work activities. Ability to communicate effectively. Ability to establish and maintain effective working relationships with others.

Physical Requirements

• Prolonged periods of sitting/standing at a desk and working on a computer.
• Requires in-person workdays. Punctuality and consistent attendance during designated in-person workdays.
• Participation in face-to-face meetings, discussions, and collaborative sessions with colleagues, clients, or stakeholders as required.
• Position requires travel to attend and support client visits, conferences and training sessions.