Compliance & Remediation Specialist

N26 Inc.; Madrid (IA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Personal development budget

Work from home budget

Discounts on fitness & wellness

Language apps access

Public transportation benefits

Premium N26 bank account subscription

Job summary

N26 Inc. is seeking a Compliance & Prevention Associate to join the Complaints Management & Prevention team.

You will execute regulatory remediation deliverables, perform deep-dive RCA, and enforce compliance checks on complaint handling output across markets with a focus on Germany. The role reports to the Complaints Compliance & Prevention Manager and requires strong German language proficiency and extensive experience in compliance within the German financial sector.

Qualifications

• 4+ years of experience in compliance controls, assurance, banking operations or complaints management in German financial space.
• Full working proficiency in German language.
• Experience in consulting, assurance functions, financial regulation, banking quality assurance, or audit support.

Responsibilities

• Remediation Execution: audit findings compliance and remediation, coordinating with auditors, remediation teams and management to ensure timely delivery of projects.
• Compliance Maintenance: draft and update Written Orders (SfOs), Work Instructions, process maps, and operational guidelines to resolve open regulatory action items.
• Case-Level RCA Investigations: perform deep-dive investigations across markets to identify root causes, not just surface symptoms.
• Audit Evidence Compilation: collect and archive ToD/ToE evidence for internal and external control reviews.
• Quality & Output Compliance: verify SLA calculations, delay triggers, and conflict-of-interest checks.

Skills

Compliance controls & assurance

German language proficiency

English proficiency

Job description

N26 Inc. is seeking a Compliance & Prevention Associate to join the Complaints Management & Prevention team.

You will execute regulatory remediation deliverables, perform deep-dive RCA, and enforce compliance checks on complaint handling output across markets with a focus on Germany. The role reports to the Complaints Compliance & Prevention Manager and requires strong German language proficiency and extensive experience in compliance within the German financial sector.