Compliance Operations Analyst: Credit Reporting & Risk

Dollar Bank, FSB; Pittsburgh (Allegheny County); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Dollar Bank, FSB seeks a Compliance Analyst to ensure accurate credit reporting, resolve disputes, and maintain thorough documentation of dispute research, account updates, and resolutions. The role supports adherence to FCRA, FDCPA, CFPB, and Metro 2 guidelines, with collaboration across internal teams and vendors.

The analyst will monitor regulatory requirements, assist with audits, and work towards continuous compliance improvements, with a potential hybrid schedule after training.

Qualifications

• College degree or commensurate experience in accounting or business.
• Minimum two years of experience in compliance/audit or retail servicing.
• Familiarity with FCRA, FDCPA, CFPB and CDIA Metro 2 guidelines preferred.
• Experience with consumer lending preferred.
• Proficiency in Microsoft Office, including Excel (tested).
• Strong organizational, time management, and problem-solving skills.
• Ability to identify new compliance requirements and implement changes.

Responsibilities

• Research, investigate, and resolve credit reporting disputes promptly and accurately.
• Interpret payment history and verify loan data, including postings and balances.
• Use CRAs systems to respond to disputes (ACDV via e-OSCAR).
• Issue written findings for direct disputes and send via mail.
• Update accounts and submit research results to Credit Reporting Agencies (CRA).
• Maintain accurate follow-up notes across multiple software systems.
• Assist with regulatory audits and coordinate requested documentation.
• Work with outside vendors (law firms, collection agencies) for account requests.
• Locate debtors, identify assets, and propose suitable actions.
• Monitor and implement new regulatory requirements and establish controls.

Skills

Excel proficiency

Organizational skills

Time management

Written and verbal communication

Problem solving

Independent work

Education

College degree in accounting or business

Tools

Excel

e-OSCAR

Job description

Dollar Bank, FSB seeks a Compliance Analyst to ensure accurate credit reporting, resolve disputes, and maintain thorough documentation of dispute research, account updates, and resolutions. The role supports adherence to FCRA, FDCPA, CFPB, and Metro 2 guidelines, with collaboration across internal teams and vendors.

The analyst will monitor regulatory requirements, assist with audits, and work towards continuous compliance improvements, with a potential hybrid schedule after training.