COMPLIANCE OFFICER II

The State of New Hampshire; Concord (NH); On-site; USD 35,000 - 47,000; Full time

Job summary

The State of New Hampshire is recruiting a Compliance Officer II in Concord, NH to organize and maintain the receipt, accountability, and closure of tax cases assigned to the Collection Division, Department of Revenue Administration.

The role emphasizes knowledge of accounting and tax collection procedures, report writing, and ability to interact with business representatives, banking officials, attorneys, and law enforcement. A driver’s license is required.

Qualifications

• Education/experience: Bachelor’s degree and 1 year of experience OR equivalent combination of 5 years of education and experience after high school.
• Experience in accounting, auditing, business administration or related field and collection of financial accounts.
• Valid Driver’s License.

Responsibilities

• Collect delinquent taxes, interest, penalties and fees through telephone and in-person contact.
• Identify and collect delinquent returns for Meals & Rentals, Business Enterprise, Business Profits, and Interest & Dividends.
• Negotiate payment arrangements and settlements with taxpayers; review with supervisor and Director; analyze financial statements.
• Counsel taxpayers on tax law requirements and enforce compliance through onsite checks of licensing programs.
• Review taxpayer books and records and refer cases to Audit Division for future audits.

Skills

Accounting principles

Tax collection procedures

Report writing

Interviewing stakeholders

Community relations

Education

Bachelor’s degree in accounting/auditing/business

Job description

For assistance, contact the State of New Hampshire - Division of Personnel (Monday through Friday 8:00 AM - 4:00 PM EST) 603-271-3261 or [e-mail]

*See total compensation information at the bottom of announcement.

Job Title: Compliance Officer II

Location: 109 Pleasant Street, Concord, NH 03301

Employment Type: Full-time

Job Category: 13-1040 Compliance Officers-4

Salary: $25.40/hour - $34.14/hour

Post Date: 08/14/2026

Close Date: 09/11/2026

Summary

To organize and maintain the receipt, accountability, and closure of tax cases assigned to the Collection Division, Department of Revenue Administration.

Your Experience Counts

Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

Minimum Qualifications

• Education/Experience: Bachelor's degree and 1 year of experience OR equivalent combination of 5 years of education and experience after completion of high school. Education and experience must be in accounting, auditing, business administration or a related field and have experience in the preparation, maintenance and the collection of financial accounts, inspection or investigatory work.
• License/Certification: Valid Driver’s License
• Other Requirements: None
• Trainee Option: Candidates with an equivalent combination of 4+ years of relevant education and experience after completion of high school may be considered and hired in ‘trainee status’ for this position.

Preferred Qualifications

• Knowledge of accounting principles and tax collection procedures, including methods and information sources used to locate taxpayers.
• Skilled in report writing and presenting findings.
• Ability to initiate and complete tax collection actions and conduct investigative work, including the use of confidential informants. Capable of interpreting state tax statutes and accurately calculating delinquent taxes.
• Experienced in interviewing business representatives, banking officials, attorneys, and law enforcement personnel.
• Demonstrated ability to build and maintain effective working relationships with the public.

After-Hire Requirements

None

Career Advancement Opportunities

• In-Band Advancement Available: Yes No
• Broad Group Level Advancement Available: Yes No

Disclaimers

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.

When applicable, the work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

Responsibilities

• Collect delinquent taxes, interest, penalties and fees assessed by the Department primarily through telephone and in-person contact at the office, or in the field.
• Identity and collect delinquent returns for Meals & Rentals, Business Enterprise, Business Profits, and Interest & Dividends.
• Negotiates payment arrangements and settlements with taxpayers and reviews with Collection Supervisor, prepares appropriate documents for Director review, approval, and taxpayer signature. Analyze financial statements including but not limited to bank statements, profit and loss statements, cash flow statements, income statements and federal returns to determine financial ability of taxpayer.
• Counsel taxpayers on the different tax law requirements. This function includes enforcement through onsite compliance checks of the licensing programs (M&R and Tobacco) administered by the Department and the Department’s ongoing taxpayer assistance program. Protect state tobacco tax revenue through retail inspections, seizure of contraband cigarettes, and examination of documents. Conducts compliance checks to ensure taxpayer compliance with the tax laws. Reviews taxpayer books and records including cash receipts, POS reports, cash register tapes, and guest checks. Refers cases to the Audit Division for future audits or transferee liability.
• Analyzes accounts remaining outstanding after following all standard collection procedures to determine if assets exist which secure the outstanding taxes, the account should be referred for out of state collection agency follow-up or the account should be deemed uncollectible due to business failure, insufficient personal income and/or further follow-up expense would exceed the projected recovery. Initiate and conduct asset and title searches to locate any real or personal assets upon which collection action can be initiated. Recommend collection action such as liens, distraints, property tax sales, license revocation and license denial.
• Develop a working understanding of the RSA’s used in the collections and enforcement of taxes administered by the department. (RSA 21‑J, RSA 78‑A, RSA 80, RSA 292‑305‑A, AND RSA 454, etc.)
• Answers the division telephone queues and assists taxpayers with their accounts. Maintains taxpayer case files with up to date status information through the use of Department information systems. Complies with the division’s record retention and destruction policy.
• Maintains strict adherence to the departmental laws and regulations pertaining to confidentiality of all tax information obtained from records, files, tax returns, and departmental investigations.
• Uphold the Department's core values of respect and teamwork.
• Demonstrate behavior consistent with the Department's Code of Respect in the Workplace.

Contact

For further information please contact Pat Campbell, Collections Supervisor, Collections Division at Pat. [e-mail] or [phone]

Total Compensation Information

• HMO or POS Medical and Prescription Drug Benefits
• The actual value of State-paid health benefits and the amount of employee health benefit contributions may vary depending on the type of plan selected and the bargaining unit with which a position is associated.
• Value of State's share of Employee's Retirement: 12.87% of pay
• Dental Plan at minimal cost for employees and their families ($500-$1800 value)
• Flexible Spending healthcare and childcare reimbursement accounts
• State defined benefit retirement plan and Deferred Compensation 457(b) plan
• Work/life balance flexible schedules, paid holidays and generous leave plan
• $50,000 state-paid life insurance plus additional low-cost group life insurance
• Incentive-based Wellness Program (ability to earn up to $500)
• Total Compensation Statement Worksheet: https://www.das.nh.gov/jobsearch/compensation-calculator.aspx
• Website links: https://www.das.nh.gov/hr/benefits.aspx https://www.das.nh.gov/hr/documents/BenefitBrochure.pdf https://www.das.nh.gov/hr/index.aspx

EEO

EOE

TDD Access

Relay NH1-800-735-2964