COMPLIANCE OFFICER I

The State of New Hampshire

Concord (NH)

On-site

USD 20,000 - 26,000

Full time

2 days ago

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Benefits offered by this job

Health benefits

Retirement plan

Paid holidays

Job summary

The State of New Hampshire, Revenue Administration, Collections Division, seeks a full-time Correspondence Clerk 4 in Concord to perform entry-level tax enforcement and collections support. Responsibilities include preparing notices, communicating with taxpayers, and assisting with licensing and filings.

The role requires 2.5 years of combined education/experience with a background in business admin, accounting, or auditing, and a valid driver’s license.

Qualifications

Education/experience must include business administration, accounting, auditing or related field.
2-year experience in public contract work involving preparation, maintenance or collection of financial accounts, inspection or investigatory work.

Responsibilities

Runs monthly report of taxpayers who have not filed returns timely and performs mail merge for written correspondence to taxpayer.
Prepares and distributes divisional correspondence, memos, letters, and reports as needed.
Uses templates to prepare legal paperwork on delinquent taxpayers as determined by Compliance Operator II.
Administrative preparation of liens, lien releases, and distraint receipts from collection activities.
Contacts delinquent taxpayers to collect unpaid taxes on small balances and initiates payment plans for approval.
Assists taxpayers with licensing and filing requirements in person/phone, including meals and rental applications.
Performs field work for tobacco compliance checks at retail locations and reports findings.
Back-up for front desk duties; answers division telephone queues and assists taxpayers.

Education

2.5 years education/experience in business admin, accounting, auditing

Job description

For assistance, contact the State of New Hampshire - Division of Personnel Monday through Friday 8:00 AM - 4:00 PM EST 603-271-3261 or nhjobs@das.nh.gov

*See total compensation information at the bottom of announcement.

The State of New Hampshire, Revenue Administration, Collections Division has a full-time vacancy for 43-4020 Correspondence Clerks-4.

Summary

Attends work on a regular and predictable basis to perform entry-level tax enforcement, licensing, and compliance work. Performs collection activity preparation on less complex, small balance accounts.

YOUR EXPERIENCE COUNTS

Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

MINIMUM QUALIFICATIONS

Education/Experience: Equivalent combination of 2.5 years of education and experience after completion of high school. Education and experience must include business administration, accounting, auditing or related field, and include 2-year experience in public contract work that involves the preparation, maintenance or collection of financial accounts, inspection or investigatory work.

LICENSE/CERTIFICATION

Valid driver’s license

OTHER REQUIREMENTS

As a condition of employment and to safeguard confidential information, all Department employees are required to undergo initial and periodic background checks. These assessments may include FBI fingerprint-based background screenings, state-level background investigations, and inquiries with local law enforcement agencies. An unfavorable background check result may lead to disqualification from the hiring process or serve as grounds for disciplinary action, up to and including termination of employment.
All applicants must have sufficient strength and be free from disabilities that would prevent lifting of tobacco stamp cartons and other related physical tasks.

TRAINEE OPTION

Candidates with an equivalent combination of 1.5+ years of relevant education and experience after completion of high school may be considered and hired in ‘trainee status’ for this position.

PREFERRED QUALIFICATIONS

None

AFTER-HIRE REQUIREMENTS

None

CAREER ADVANCEMENT OPPORTUNITIES

In-Band Advancement Available:

Broad Group Level Advancement Available:

DISCLAIMERS

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.

When applicable, the work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

RESPONSIBILITIES

Runs monthly report of taxpayers that have not filed returns timely, performs mail merge activities for written correspondence to taxpayer.
Prepares and distributes divisional correspondence, memos, letters, reports or other documents as needed.
Uses templates to prepare legal paperwork on delinquent taxpayers, determined by Compliance Operator II.
Administrative preparation of liens, lien releases, and distraint receipts from collection activities.
Contacts delinquent taxpayers to collect unpaid taxes on small dollar balances. Notify taxpayers of delinquent taxes to initiate payment plans for approval by Compliance Officer II. Reviews small balance accounts for referral to Compliance Officer II for field work.
Assists taxpayers with licensing and filing requirements in person and/or on the phone. Assists taxpayers in the preparation of meals and rental applications and provides assistance for completing and filing meals and rentals returns.
Performs field work for Tobacco compliance checks at retail locations and prepares subsequent report. Retrieves tobacco stamps front vault to be transferred to front office.
Back-up for front desk duties. Answers the division telephone queues and assists taxpayers with their accounts.
Maintains taxpayer case files with up to date status information through the use of Department information systems. Complies with the division’s record retention and destruction policy.
Demonstrates behavior consistent with the Department’s Code of Respect in the Workplace, and upholds the Department’s core values of respect and teamwork. Demonstrates compliance with Dept. policies and procedures.
Maintains strict adherence to the departmental laws and regulations pertaining to confidentiality of all tax information obtained from records, files, tax returns, and departmental investigations. Instructs division personnel in the confidentiality requirements of the various tax laws administered by the department.

For further information please contact Pat Campbell, Collections Supervisor, Collections Division at Pat. L.Campbell@dra.nh.gov or (603)230-5907

*TOTAL COMPENSATION INFORMATION

The State of NH total compensation package features an outstanding set of employee benefits, including:

HMO or POS Medical and Prescription Drug Benefits

The actual value of State-paid health benefits and the amount of employee health benefit contributions may vary depending on the type of plan selected and the bargaining unit with which a position is associated.

See this link for details on State-paid health benefits:

https://www.das.nh.gov/hr/benefits.aspx

Value of State's share of Employee's Retirement: 12.87% of pay

Other Benefits