Compliance Manager

Jobot; Memphis (TN); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

401k match

Excellent pay + benefits

Strong + Positive work culture

Job summary

An established industry player is seeking a dedicated leader to manage their Consumer Care Center. This role is pivotal in ensuring that data and information meet business needs while adhering to industry regulations. You will design and implement processes, manage staff, and serve as a liaison for product liability issues. With a strong focus on compliance and consumer relations, this opportunity offers a dynamic work environment where your contributions will directly impact the company's success. If you are passionate about leading teams and driving results, this position is perfect for you.

Qualifications

• 5+ years managing a call center with strong organizational skills.
• Excellent computer skills; ERP experience preferred.

Responsibilities

• Manage processes to ensure compliance with industry regulations.
• Oversee consumer inquiries and warranty replacements.

Skills

Management Skills

Communication Skills

Organizational Skills

Project Management

Risk Management

Tools

SAP

Job description

2 days ago Be among the first 25 applicants

This range is provided by Jobot. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$90,000.00/yr - $110,000.00/yr

Job details:

This Jobot Job is hosted by Omar Benabicha.

Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.

Salary: $90,000 - $110,000 per year

A Bit About Us:

We are a leading manufacturer of household products in the US.

Why join us?

• Well-established manufacturer!
• Excellent pay + benefits
• 401k match
• Strong + Positive work culture

Job Details

Position Summary:

This role manages processes to ensure that data and information provided to consumers meet business needs and comply with industry regulations.

Position Description:

• Design, implement, maintain, and manage a Consumer Care Center.
• Manage staff handling consumer product inquiries and warranty replacements.
• Resolve all consumer-related insurance claims.
• Serve as the liaison for all product liability-related lawsuits.
• Resolve escalated consumer issues.
• Identify and report potential liabilities regarding manufacturing or design that require corrective action.
• Create reportable and measurable metrics.
• Design and maintain a virtual product library for reference purposes.
• Generate and maintain SOPs related to consumer relations.
• Create and implement a department handbook, instructional handouts, document processes, and scripting.
• Work cross-functionally to ensure all pertinent details are correct and accurate before going to market.

Retail and Corporate Compliance:

• Review all packaging, inserts, warranties, care tags, etc., to ensure compliance with retail customer requirements and consumer legal rights.
• Stay current with Federal and State regulations (e.g., law tag requirements, trademarks).
• Maintain current registration for industry associations.
• Act as the liaison for all Retail Compliance Audits.
• Oversee new retailer onboarding processes.
• Resolve retail issues related to trademark infringements, unauthorized sale of products, etc.
• Create formal processes and procedures.
• Design and develop a retail customer library with routing guidelines, packaging guidelines, shipping guidelines, etc.

Position Requirements:

• Excellent computer skills; ERP, specifically SAP, is preferred.
• 5+ years of experience managing a call center.
• 3+ years of industry knowledge preferred.
• Risk-focused with good written and oral communication skills.
• Strong organizational and project management skills.
• Ability to manage multiple tasks simultaneously.
• Strong desire to lead and follow through with issues.
• Must be a team player and work well with others.

Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Legal

Industries

Human Resources Services, Technology, Information and Internet, and Hospitals and Health Care