COMPLIANCE INVESTIGATOR 2

State of Nevada; Carson City (NV); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Vacation Leave

Sick Leave

Paid Holidays

Retirement via PERS

Deferred Compensation

No Nevada state income tax

Job summary

The State of Nevada Department of Business and Industry, Division of Insurance, seeks a Compliance Investigator 2 in Carson City to conduct thorough investigations of consumer complaints under the Nevada Insurance Code. You will gather facts, interview participants, and prepare detailed reports supporting sanctions or litigation.

Work in a fast-paced, consumer-focused environment while ensuring adherence to federal and state laws.

Qualifications

• Bachelor's degree in a relevant field and 1 year investigative experience or equivalent combination.
• Experience in law enforcement, regulatory, or compliance settings is acceptable.
• Ability to prepare detailed investigative reports for sanctions or prosecution.

Responsibilities

• Receive formal and informal complaints and determine possible violations and jurisdiction.
• Conduct interviews with complainants, witnesses, and agencies to gather facts.
• Prepare forms/notices and communicate findings to parties.
• Gather evidence from records, statements, and other sources to support cases.
• Develop case files, logs, and final reports for litigation or sanctions.
• Coordinate informal resolutions and negotiate final agreements.
• Prepare investigative narratives for higher review and potential court testimony.
• Maintain case status logs and performance metrics.
• Conduct training on agency rules and services to employers and the public.
• May perform investigations of business activities to ensure compliance.

Skills

Investigative principles

Accounting and auditing principles

Rules of evidence

Case management

Communication with stakeholders

Independent and team work

Education

Bachelor's degree in criminal justice

Bachelor's degree in political science

Bachelor's degree in psychology

Bachelor's degree in business administration

High school diploma + 3 years experience

Compliance Investigator I in Nevada service

Job description

• No Nevada state income tax.

Job Summary

The Department of Business and Industry is recruiting to fill a Compliance Investigator 2 position within the Division of Insurance in Carson City. The incumbent will be responsible for conducting thorough investigations in response to formal consumer complaints. They will utilize established investigative techniques to identify potential violations of Nevada state insurance laws, particularly Title 57 (Insurance Code), as well as regulations from the Nevada Administrative Code and federal laws; assess complaints to determine whether licensed persons and entities are complying with the Insurance Code; and facilitate communication between the parties and the consumer, guiding them toward a resolution of the complaint.

Working in a fast-paced, consumer-driven environment requires specific skills and attributes. The successful candidate must effectively manage the demands of this environment while maintaining high standards of professionalism and service. These skills are crucial for ensuring that investigations are conducted efficiently, accurately, and in compliance with all relevant laws and regulations.

Essential Qualifications

Bachelor's degree from an accredited college or university in criminal justice, political science, psychology, social work, business administration or other discipline related to the assignment and one year of investigative experience as an investigator in a specified program area where standard investigative techniques were utilized to make program compliance determinations and prepare detailed reports for the purpose of justifying administrative sanctions, penalties or criminal prosecution. Work experience may be obtained in a law enforcement, investigative, regulatory or compliance setting; OR graduation from high school or equivalent education and three years of experience as described above; OR one year of experience as a Compliance Investigator I in Nevada State service; OR an equivalent combination of education and experience as described above.

Job Duties

• Receive informal and formal complaints by phone or in writing and make determinations regarding possible program violations and jurisdiction under a specified program area; gather and analyze background information and facts pertaining to the case.
• Conduct interviews with complainants, witnesses, employers, State and local governmental agencies and other sources to obtain information regarding violations or noncompliance; develop leads and facts pertaining to the case to substantiate violation.
• Prepare required forms and/or notices and send to appropriate parties regarding complaint and alleged violations; review responses and discuss with complainant and respondent.
• Gather evidence such as records, reports, bank statements, bills, check stubs, sales receipts, transaction verifications, personnel files and historical data pertaining to the initial violation to develop trends or patterns to support the complaint; conduct surveillance activities and serve subpoenas to obtain evidence and expedite the case as required.
• Develop case files and maintain case logs and reports; file evidence along with chronological documentation regarding investigative steps taken and all contact made with complainant, respondent, witnesses and other sources; utilize information to develop final case report for further litigation as appropriate.
• Coordinate possible resolution of complaint on an informal basis by conducting meetings and discussions with contending parties, addressing evidence gathered and steps to regain compliance and/or resolution of complaint; negotiate and stipulate final agreements in writing; monitor case to ensure adherence to agreements.
• Prepare investigative reports encompassing all facts pertaining to the case; outline suspected violations, statements of facts, documentation of evidence, violations committed, statements obtained and findings and conclusions, for review by a higher authority for sanctions and/or criminal prosecution; appear before the governing body or in a court of law to provide testimony as required.
• Maintain logs and statistical reports regarding status of on-going cases, final disposition, and field work performed, complaints received, and penalties imposed.
• Conduct training programs regarding agency services, rules and regulations for employers, community groups and the general public to ensure compliance, understanding and awareness.
• May conduct investigations of business activities on an as needed basis to ensure compliance with program rules and regulations and stipulated agreements.
• Perform related duties as assigned.
• Under general supervision, incumbents perform the full range of duties described in the series concept in an investigative unit at the journey level. Duties are distinguished from the Compliance Investigator I class by greater complexity and independence in performing job assignments at the full journey level.

Knowledge, Skills, And Abilities

• Working knowledge of: investigative principles and accepted practices; accounting and auditing principles; rules of evidence and the rights of citizens; office procedures, methods and equipment; recordkeeping practices to obtain needed information for investigations, auditing, and special projects; the functions of other State agencies to refer complainants to the appropriate jurisdiction.
• General knowledge of: federal and State laws pertaining to the program area.
• Ability to: analyze program records and reports; make oral group presentations to provide information and explain procedures, policies and laws pertaining to the program area; read and interpret contracts and legal documents in relation to program area; work independently and as part of a team; review and analyze information received from businesses, complainants and governmental agencies; conduct interviews both in person and by phone to ascertain factual information; mediate and negotiate resolution between contending parties; maintain equanimity in the face of resistance, indifference and hostility.

The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.

Benefits Include

• Health Insurance: Medical, dental, life, and disability insurance programs for employees and their dependents/family are offered through the Public Employees’ Benefits Program (PEBP).
• Vacation: Accrual of three weeks of annual leave each year.
• Sick Leave: Accrual of three weeks of sick leave each year.
• Holidays: 12 paid holidays per year.
• Retirement: Participation in the Nevada Public Employees Retirement System (PERS). Employees do not contribute to Social Security but will contribute to PERS if their position is at 50% or more full-time equivalency. For more information on how PERS service may impact Social Security benefits, visit the SSA publication.
• Deferred Compensation: The State offers a voluntary Deferred Compensation Program.
• No Nevada state income tax.
• Public Service Loan Forgiveness: Eligible due to public sector employment.
• Longevity Payments Eligibility: Employees who have received a performance rating of “standard” or better and have completed eight (8) or more years of continuous service are eligible for longevity pay.

Additional benefits may apply to employees covered under a Collective Bargaining Agreement (CBA), depending on their designated bargaining unit. For more information, visit the Labor Relations Unit (LRU).

For more details about your rights and responsibilities as a State of Nevada employee, please review the State of Nevada Employee Handbook (PDF).

State Holidays

• State Holidays The holiday schedule for State employees is established by the Legislature.

The Following Are Legal Holidays

• January 1.............................................. New Year's Day
• Third Monday in January.................. Martin Luther King, Jr.'s Birthday
• Third Monday in February................ Washington’s Birthday
• Last Monday in May........................... Memorial Day
• June 19................................................ Juneteenth Day
• July 4.................................................... Independence Day
• First Monday in September.............. Labor Day
• Last Friday in October....................... Nevada Day
• November 11........................................ Veterans' Day
• Fourth Thursday in November........ Thanksgiving Day
• Friday following the Fourth Thursday in November...................... Family Day
• December 25........................................ Christmas Day
• When January 1, June 19, July 4, November 11, or December 25 falls on a Saturday, the preceding Friday is the observed legal holiday. If these days fall on Sunday, the following Monday is the observed holiday. Eligibility for holiday pay is covered by the provisions of NAC 284.255