Compliance Coordinator

Elmington; Tennessee; Hybrid; USD 55,000 - 75,000; Full time

Job summary

Fortress OS is a property management software company focused on affordable housing. We seek a Compliance Coordinator to prepare resident files for compliance review, collect verification documents, and coordinate with property teams to resolve items before final review.

The role requires experience with LIHTC, HUD programs, and strong analytical and communication skills. Travel is 10–20% as needed for trainings and events.

Qualifications

• 5+ years of experience in affordable housing leasing, property operations, compliance support, or related role.
• Working knowledge of LIHTC, HUD, Section 8, HOME, RD/USDA programs.
• Hands-on experience interpreting affordable housing requirements and supporting documentation.
• Strong analytical skills and attention to detail with independent judgment.

Responsibilities

• Manage collection of application and certification documents and supporting records.
• Analyze resident files for completeness and accuracy against program requirements.
• Submit complete packets to Compliance Specialist for review.
• Monitor and track file status in designated systems; prioritize items for timely completion.
• Advise property managers with clear instructions on missing documents and corrections.
• Evaluate deadlines and compliance risk; escalate delays when needed.
• Safeguard confidential applicant and resident information in electronic records.
• Interpret program requirements and escalate complex issues to Compliance Specialist.
• Collaborate with property teams to reduce risks and improve file quality.

Skills

Attention to detail

Analytical thinking

Time management

Communication skills

Collaboration

Self-motivation

Education

Certifications in housing (HCCP, COS, NPCC, SHCM)

Tools

Microsoft Office

Property management systems

Job description

Fortress OS is a property management software company focused on simplifying the complexity of Affordable Housing through better systems, better processes, and better execution.

As a Compliance Coordinator at Fortress, you will prepare complete, accurate resident files for compliance review. You will coordinate the collection of required forms and supporting documentation, analyze files for missing or inconsistent information, and work with property teams to resolve outstanding items before submitting packets to a Compliance Specialist for final review and approval. We are a fast-growing property management technology company seeking a detail-oriented teammate with affordable housing experience, strong follow-through, and is ready to take the next step in their career.

To be an effective Fortress teammate, you will need to:

• Have a great attitude
• Have high expectations
• Think BEYOND the box
• Work with passion
• Have a tireless work ethic
• Be flexible
• Be confident
• Be self-sufficient and self-motivated
• Take pride in your work
• Be a good listener
• Offer a solution with every problem
• Go above and beyond for everyone you support

Essential Job Functions

• Manage the collection of application and certification documents, including income and asset verifications, required forms, signatures, and supporting records.
• Analyze resident files for completeness, accuracy, and consistency using established program requirements and checklists.
• Assess whether file packets are complete and submit to the Compliance Specialist for final review and approval.
• Monitor accurate applicant, resident, and property information in designated systems and track file status and outstanding items. Independently prioritize actions needed to support timely, compliant completion
• Advise property managers and leasing teams with clear instructions on missing documents, incomplete forms, and corrections needed to prepare files for review.
• Evaluate application and certification deadlines, compliance risk, establish follow-up priorities, outstanding items, and escalation delays that could affect timely completion.
• Maintain organized electronic records and exercise discretion in safeguarding confidential applicant and resident information.
• Evaluate requested corrections following compliance review, determine the appropriate response within established guidelines, and confirm that updated documentation resolves the identified issues in the file.
• Interpret and apply applicable program requirements, forms, and procedures to routine and moderately complex situations, using independent judgment to resolve issues and referring matters with significant eligibility or regulatory risk to a Compliance Specialist.
• Consult with property teams to understand documentation requirements, analyze recurring compliance issues, and recommend guidance, controls, or process improvements to reduce risk and improve file quality.

Specific Education or Experience

• 5+ years of experience in affordable housing leasing, property operations, compliance support, or a related role.
• Working knowledge of the application, verification, and certification process for one or more affordable housing programs, such as:
  • Low Income Housing Tax Credit (LIHTC)
  • HUD and other housing assistance programs, including Section 8, HOME, and Housing Trust Fund
  • Rural Development (RD/USDA) programs
  • Bond and state housing finance agency programs
• Experience with properties subject to multiple affordable housing programs is a plus.
• Hands‑on experience interpreting affordable housing requirements, analyzing required forms, income and asset verifications, and other supporting documentation, and determining appropriate corrective action.
• Strong analytical skills and attention to detail, with the ability to identify material compliance concerns, evaluate alternatives, and exercise independent judgment within assigned authority.
• Strong organizational and time‑management skills, with the ability to manage multiple files and meet deadlines.
• Clear written and verbal communication skills, including the ability to explain documentation needs and follow up professionally.
• Ability to independently manage assigned compliance workflows, make recommendations and routine decisions within established authority, collaborate with property and compliance teams, and recognize when significant matters require escalation.
• Proficiency with property management systems and Microsoft Office, with an interest in developing deeper affordable housing compliance knowledge.
• Certifications HCCP, COS, NPCC, SHCM, and similar are preferred but not required.

Travel Requirements

• 10-20% travel may be required for customer trainings /events and/or strategic in-person meetings

The Fortress Experience

We're creating a different kind of company at Fortress OS. We promise we will never be ordinary. You will be challenged by your team to achieve more and to identify innovative solutions to challenging problems, and you’ll accomplish more than you ever thought possible. If you believe in yourself, enjoy a challenge, and appreciate working with exceptional people, Fortress OS is the place for you.

We recruit, hire, train, promote, and compensate employees based upon factors such as work quality, behavior, training, and experience. In compliance with local, state, and federal laws, we provide equal employment opportunity regardless of race, color, creed, national origin, protected age category, gender, sexual orientation, religion, marital status, military status, or physical or mental disability of any individual who is otherwise qualified.