Compliance Coordinator

ccmcnet; Scottsdale (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with company match

Paid Time Off

Parental Leave

Training & Education Assistance

Employee Assistance Program

Wellness program

Flexible Spending Accounts

Job summary

CCMC, a community management company serving master-planned communities, seeks a Compliance Coordinator to support multiple departments and uphold property standards. You will educate homeowners, document violations, coordinate fines, review architectural requests, and liaise with residents, vendors, and staff in a service-oriented environment.

Ideal candidates will have HOA experience, strong MS Office skills, and excellent communication.

Qualifications

• Experience with HOA operations preferred.
• Strong MS Office skills, including Outlook, Word and Excel.
• Excellent oral and written communication with high attention to detail.
• Must have a valid driver’s license and a personal vehicle with insurance.

Responsibilities

• Providing education, materials, information and assistance to new and existing homeowners
• Performing compliance checks and documenting, photographing and recording violations
• Issuing violations with specific reference to property maintenance and aesthetics
• Tracking and coordinating the fine process
• Reviewing architectural requests and ensuring proper submission
• Responding to resident phone calls and emails professionally
• Submitting work orders to maintenance staff and vendors
• Receiving and processing assessment payments
• Processing weekly debit card transactions and deposits
• Greeting residents, guests, and vendors at the association office

Skills

MS Office

Outlook

Excel

Communication

Customer service

Problem-solving

Job description

Do you thrive in a service-oriented environment where you are part of a collaborative team? Do you want to have a career with a company that values its employees?

We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.

About the Community:

This upscale, master-planned community includes single-family dwellings, condominiums, townhomes, villas, and a luxury life-care retirement with an assisted living section. It features two distinctive, yet interconnected neighborhoods. One is made up of family-friendly neighborhoods with pocket parks, greenbelts, playground areas, and Ramada. The other consists of two guard- gated communities, which include six tennis courts and seven individual neighborhood swimming pools and spas for use by residents. Other amenities include miles of multi-use trails, two neighborhood parks, public and private schools, Boys and Girls Club campus, two 18-hole world-class championship golf courses, retail shopping and dining, commercial and office developments, and a medical campus which includes a hospital.

The Compliance Coordinator will be working in a team environment providing support to other departments and working closely with the Community Manager. They provide a valuable service to our homeowners while preserving and enhancing property standards.

What you’ll accomplish:

• Providing education, materials, information and assistance to new and existing homeowners
• Performing compliance checks and documenting, photographing and recording violations
• Issuing violations with specific reference to property maintenance and aesthetics
• Tracking and coordinating the fine process
• Reviewing architectural requests and making sure they are submitted correctly
• Responding to resident phone calls and emails in a professional way
• Submitting work orders to maintenance staff and vendors when necessary
• Receiving and processing assessment payments
• Processing weekly debit card transactions and deposits
• Greeting residents, guests, and vendors upon entering the association office

What we’re looking for:

• Experience with HOA operations preferred
• Professional and adaptable, demonstrate good time management and have demonstrated an ability to maintain the confidentiality of business matters
• Self-motivated, dependable, organized, and efficient with excellent problem-solving skills
• Computer skills that include a strong working knowledge of MS Office programs such as Outlook, Word and Excel
• Able to communicate effectively orally and in writing, and have high attention to detail
• Have an excellent telephone manner, with a commitment to the highest customer service possible
• Must have a valid driver’s license in the state of employment and a personal vehicle with current liability insurance – standard mileage reimbursement provided
• Flexibility to work after hours on occasion to attend meetings
• Must pass a pre-employment drug screen and background check

If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver’s license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

The physical requirements can vary, but generally, they may include:

• Mobility: Ability to walk the grounds long distances in various weather conditions.
• Lifting and Carrying: Occasionally lifting and carrying supplies or equipment up to 25 pounds.
• Extended Sitting or Standing: Capability to sit or stand for extended periods during meetings or events.
• Manual Dexterity: Skills in using technology, including computers and mobile devices.
• Driving: Ability to operate vehicle to perform certain job functions. (Please note: We will request and review an MVR at the time of hire and on a periodic basis thereafter to ensure that employees maintain a satisfactory driving status.)

We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodations during the application process or in performing the job duties as described in the posting, please email [e-mail] so we can review next steps together.

What we offer:

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance
• Most importantly, a caring team who is dedicated to your success!