Compliance and Enforcement Manager

Commonwealth of VA Careers; Richmond (VA); On-site; USD 110,000 - 116,000; Full time

Job summary

The Virginia Department of Criminal Justice Services is seeking a full-time Compliance and Enforcement Manager in Richmond, Virginia. This role provides strategic leadership and operational oversight for the Division’s compliance, investigations, adjudication, and criminal history programs, ensuring activities are conducted fairly and in accordance with applicable laws.

The position supervises staff supporting private security, bail bondsmen, bail enforcement, special conservator of the peace,

Qualifications

• Leadership experience managing compliance, enforcement, investigations, or regulatory programs.
• Experience supervising professional staff and managing multiple priorities in a fast-paced environment.
• Strong knowledge of administrative investigations, regulatory compliance principles, due process and applicable laws.

Responsibilities

• Lead and oversee compliance, investigations, adjudication, and criminal history programs.
• Establish performance expectations, priorities, quality controls, and accountability.
• Oversee high-risk investigations with legal and public safety implications.
• Ensure timely, accurate, defensible investigations and determinations.
• Monitor trends and data to identify risks and improve processes.
• Lead change management and continuous improvement initiatives.

Skills

Leadership experience

Supervising staff

Compliance enforcement

Investigations

Regulatory knowledge

Due process

Written and verbal comms

Strategic thinking

Job description

Title: Compliance and Enforcement Manager

State Role Title:Prog Admin Manager III

Hiring Range: The salary range is $110,000 to $116,000.

Pay Band: 6

Agency: Dept of Criminal Justice Svcs

Location:Dept Criminal Justice Serv.

Agency Website:www.dcjs.virginia.gov

Recruitment Type: General Public - G

Virginia Department of Criminal Justice Services Advertisement

ROLE TITLE: Program Admin Manager III

Working Title: Compliance and Enforcement Manager

Pay Band: 6

Position #: CJS00170

The Department of Criminal Justice Services is seeking a collaborative and innovative team player to serve as a full-time Compliance and Enforcement Manager in Richmond, Virginia.

This position supports the Division of Licensure and Regulatory Services’ five programs (private security, bail bondsmen, bail enforcement agent, special conservator of the peace, and tow truck drivers).

Public service offers the opportunity to do important rewarding work while maintaining a healthy work-life balance.

If you want to be part of an agency that cares about our constituents, rigorously advocates and promotes opportunities for all Virginians, we’d love to have you join us!

What you will do:

The Compliance and Enforcement Manager provides strategic leadership and operational oversight for the Division’s compliance, investigations, adjudication, and criminal history programs. This position ensures regulatory and enforcement activities are conducted consistently, fairly, and in accordance with the Code of Virginia, Virginia Administrative Code, Administrative Procedure Act, and agency policies.

This position oversees staff responsible who support public safety and professional accountability within Virginia’s private security industry and related programs (private security, bail bondsmen, bail enforcement agent, special conservator of the peace, and tow truck drivers). The role serves as a key advisor to Division leadership on enforcement operations, compliance risks, operational improvements, and emerging regulatory issues.

Key responsibilities include:

• Leading and managing the Division’s compliance and enforcement functions, including investigations, adjudication, audits, inspections, meet and greets, and criminal history review activities.
• Establishing performance expectations, operational priorities, quality controls, and accountability measures for compliance and enforcement programs.
• Overseeing complex, sensitive, or high-risk investigations and adjudicative matters involving legal, operational, or public safety implications.
• Ensuring investigations, adjudication actions, and criminal history determinations are timely, accurate, defensible, and consistently applied.
• Monitoring trends, appeals outcomes, audit findings, and operational data to identify risks, improve processes, and strengthen program effectiveness.
• Developing and implementing operational improvements, performance measures, and procedures.
• Leading change management and continuous improvement initiatives related to legislation, regulations, technology, and business operations.
• Collaborating with leadership and external stakeholders on regulatory, compliance, and enforcement matters.
• Supporting special projects, legislative implementation efforts, records management compliance, and Freedom of Information Act (FOIA) responses.
• Supervising and developing staff through effective performance management, coaching, training, and professional development.

Minimum Qualifications

• Demonstrated leadership experience managing compliance, enforcement, investigations, adjudication, regulatory, legal, or operational programs.
• Experience supervising professional staff, establishing performance expectations, coaching employees, managing performance, and overseeing multiple priorities in a fast-paced environment.
• Strong knowledge of administrative investigations, regulatory compliance principles, due process requirements, and the application of laws, regulations, policies, and procedures in a consistent, fair, and defensible manner.
• Experience evaluating regulatory issues, investigative findings, operational risks, and exercising sound judgement in sensitive and impactful situations.
• Experience developing, implementing, and improving operational processes, performance measures, quality assurance processes, or standard operating procedures.
• Demonstrated ability to manage sensitive or confidential information with a high degree of professionalism, discretion, and integrity.
• Ability to lead organizational change, continuous improvement efforts, cross-functional projects, and new initiatives.
• Demonstrated excellent written and verbal communication skills, including the ability to prepare reports, recommendations, presentations, and professional correspondence.
• Ability to establish and build collaborative relationships with leadership, staff, legal counsel, and external stakeholders.
• Experience using data, reporting, and performance measures to support operational decision-making and improve program effectiveness.
• Demonstrated ability to manage multiple priorities, meet required deadlines, and produce high quality work both independently and as a member of a team.
• Ability to think strategically and cross culturally, anticipate emerging issues, and implement solutions that improve organizational effectiveness.

Additional Considerations

• Experience in regulatory compliance, occupational licensing, law enforcement, investigations, administrative hearings, or enforcement programs.
• Experience supervising multiple workgroups or leading complex programs within a highly regulated environment.
• Experience successfully implementing legislation, regulations, large-scale policy changes, or process improvement projects.
• Experience developing or implementing quality assurance, auditing, or continuous improvement processes.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Interview candidates may be required to demonstrate the skills and abilities necessary for satisfactory performance of work. The candidate selected for the position must successfully complete a criminal background investigation. The individual may also be responsible for submitting an annual Statement of Personal Economic Interest. In addition, the selected candidate who begins original employment or re-employment in this position must serve a 12-month probationary period effective from the date of employment. The starting salary range is $110,000 to $116,000 plus the state’s benefits package.

The Virginia Department of Criminal Justice Services is an Equal Employment Opportunity employer. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any accommodations in order to participate fully in our recruitment experience. Contact us at [phone] to notify us of any needs related to completing the job application. AmeriCorps, Peace Corps, and other National Service Alumni are encouraged to apply. The Department also encourages and invites veterans to apply.

The Immigration Reform and Control Act requires that before we can legally employ an individual, we must verify both the identity and employment authorization of the individual. The Virginia Department of Criminal Justice Services uses Form I-9 to satisfy this requirement. Form I-9, instructions, and the List of Acceptable Documents can be found at https://www.uscis.gov/i-9. The Virginia Department of Criminal Justice Services does not offer sponsorship for employment purposes; therefore, the selected candidate will need to be able to provide acceptable documents in accordance with Form I-9 (use link above for more details). Additionally, the Virginia Department of Criminal Justice Services participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For additional assistance with this requirement, please contact [e-mail].

Contact Information

Name: Lauren Myers

Phone: [phone]

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.