Compliance Analyst: Drive Internal Controls & Risk Reviews

ibex; Philadelphia (Philadelphia County); On-site; USD 60,000 - 80,000; Full time

Job summary

ibex is seeking a Compliance Analyst to perform internal audit and compliance tasks within the broader compliance program. You will work with Operations, Client Service, and other departments to review controls and provide recommendations to improve processes.

The role emphasizes monitoring calls for compliance, generating quality metrics, and supporting training and documentation updates while traveling between sites as needed. A background in healthcare BPO is advantageous.

Qualifications

• Minimum 1-year experience as a Compliance and/or Risk Analyst or similar role conducting reviews of calls and/or internal controls

Responsibilities

• Monitor calls for compliance purposes and report quality/compliance metrics
• Produce regular reports and communications highlighting performance and opportunities with risks
• Input data into quality and compliance databases for reporting
• Support compliance monitoring, identify risks and report them
• Collaborate with Operations and other teams to determine compliance needs and improvements
• Train new team members and provide coaching on evaluations

Skills

Interpersonal communication

Oral and written communication

Teamwork

Performance orientation

Tools

MS Excel

Job description

ibex is seeking a Compliance Analyst to perform internal audit and compliance tasks within the broader compliance program. You will work with Operations, Client Service, and other departments to review controls and provide recommendations to improve processes.

The role emphasizes monitoring calls for compliance, generating quality metrics, and supporting training and documentation updates while traveling between sites as needed. A background in healthcare BPO is advantageous.