Compliance Analyst: Controls, Risk & Automation

Teleperformance USA; West Virginia; On-site; USD 70,000 - 110,000; Full time

Job summary

Teleperformance USA is seeking a Compliance Analyst to support the organization's Compliance Management System through monitoring, testing, auditing, reporting, and process improvements. The ideal candidate is highly organized, process-oriented, and proficient with automation tools to strengthen compliance oversight.

You will partner with Compliance, Operations, Technology, and business stakeholders to enhance data quality, reporting capabilities, and governance of compliance processes.

Qualifications

• Experience in compliance, audit, quality assurance, risk management, or government contracting is an asset.
• Strong analytical, organizational, and problem-solving skills.
• Advanced proficiency in Google Workspace, particularly Google Sheets and Drive.
• Experience with data analysis, reporting, and process improvement initiatives.
• Familiarity with Google Apps Script, Looker Studio, SQL, Python, AI tools, or workflow automation is a strong asset.

Responsibilities

• Conduct compliance monitoring, control testing, and audit activities to assess adherence to regulatory, client, and company requirements.
• Document findings, track corrective actions, and support remediation efforts.
• Maintain compliance records, evidence repositories, control inventories, and audit documentation.
• Assist with risk assessments, regulatory change management, and policy reviews.
• Analyze compliance data and prepare reports, dashboards, and management summaries.
• Monitor key compliance metrics and identify trends, risks, and potential control gaps.
• Support governance and ongoing maintenance of the Compliance Management System.
• Identify opportunities to streamline and automate compliance processes and reporting.
• Develop and maintain tools, workflows, and dashboards using Google Workspace technologies, including Google Sheets, Drive, Looker Studio, Forms, and Apps Script.
• Partner with Compliance, Operations, Technology, and business stakeholders to improve processes, data quality, and reporting capabilities.

Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

Tools

Google Sheets

Drive

Looker Studio

Forms

Apps Script

SQL

Python

AI tools

Workflow automation

Job description

Teleperformance USA is seeking a Compliance Analyst to support the organization's Compliance Management System through monitoring, testing, auditing, reporting, and process improvements. The ideal candidate is highly organized, process-oriented, and proficient with automation tools to strengthen compliance oversight.

You will partner with Compliance, Operations, Technology, and business stakeholders to enhance data quality, reporting capabilities, and governance of compliance processes.