Compliance Analyst

Auto Approve, LLC; Northern (KY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Auto Approve, LLC is seeking a Compliance Analyst to support call monitoring, audits, and responses to customer feedback, ensuring adherence to policies and regulatory guidelines. The role collaborates with management to strengthen controls and drive compliant processes across the organization.

The ideal candidate has 2+ years of experience in audits, strong communication, and a background in finance or auto finance.

Qualifications

• Bilingual in English and Spanish (preferred).
• 2+ years of experience performing telephone audits.
• 2+ years in office environment with proficiency in Microsoft Office Suite.
• Strong organizational skills with the ability to manage multiple tasks.
• Experience in risk management, quality assurance, or compliance (preferred).
• Experience in researching and responding to consumer complaints (preferred).
• Knowledge of or experience in finance or auto finance (preferred).

Responsibilities

• Perform call monitoring and audits to ensure compliance with internal policies and regulatory guidelines.
• Research and draft responses to customer feedback or complaints.
• Audit internal processes and identify risk areas and opportunities to mitigate risk.
• Document audit results and communicate findings clearly.
• Assist in policy and procedure development to ensure regulatory alignment.
• Support special projects and remediation efforts of audit findings.

Skills

Bilingual English Spanish

Telephone audits

Strong written/verbal communication

Independent and team collaboration

Attention to detail

Finance/compliance knowledge

Tools

Microsoft Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Compliance Analyst

5 Base Only US

Who We Are:

Auto Approve is a fast-growing, multi-million-dollar fintech organization. We are disrupting the way people pay for their cars and trucks, saving customers over $1,000 a year. Auto loans are complicated, confusing, and too costly. Auto Approve makes it simple for our customers to save money and enjoy life more. With the help of our private equity backers, we are revolutionizing the auto finance industry.

We recently crossed the $6B loan milestone, helping over 180,000 customers refinance loans; putting more money back in their pockets for things that matter the most. Auto Approve has been 3x recognized on Inc. 5000’s list of Fastest Growing Private Companies and most recently received the distinction of inclusion on BuiltIn’s 2026 Best Places to Work List in Chicago. We have big goals and growth in mind for 2026, and the Compliance Specialist will have an opportunity to grow personally and professionally and have a direct impact in helping Auto Approve to continue recognizing our high level of success!

Most of our team members join us because they connect with our mission of providing services that make it simple for our customers to save money and enjoy life more. We provide a fast-paced, enthusiastic atmosphere that thrives on constant improvement. We offer a competitive compensation package, a full suite of medical benefits (including dental, vision, pet insurance, and more), and PTO and holidays. We are looking for individuals to demonstrate an entrepreneurial spirit, promote fresh ideas, and serve as an agent of change. We’re looking for a Compliance Specialist to join our rapidly growing remote team.

What You’ll Do:

The Compliance Specialist position is responsible for performing call monitoring and other audits to ensure compliance with internal policies and procedures as well as applicable regulatory guidelines. This position also assists with researching and drafting responses to customer feedback or complaints. This position works in conjunction with the Sr. Compliance Manager, Auto Approve Management and internal stakeholders to drive compliant processes across the organization. Responsible for promoting a strong code of ethics and integrity within the company through auditing, documentation of audit findings and the remediation of audit findings. The role’s day-to-day duties include (but are not limited to):

• Performs audits of internal processes including, but not limited to, telephone communications with consumers (call monitoring) and daily account management
• Performs targeted audits of select Auto Approve processes by understanding organization objectives, structure, policies, processes, internal controls, and external regulations; identifying risk areas and opportunities to mitigate risk
• Assists with the research of issues brought to our attention by customers, contacting customers directly for additional information, de-escalation of difficult customer communications and the drafting of written responses to customers
• Assists with the assessment of risks and internal controls by identifying areas of non-compliance; evaluating manual and automated processes; identifying process weaknesses and inefficiencies and operational issues
• Assists with the development and amendment of policy, procedure and process documentation to ensure compliance with legal and regulatory requirements through discussions with internal stakeholders and the development of current/optimum processes and controls
• Completes audit work papers and memoranda by accurately and effectively documenting and communicating audits results and findings
• Assists in identifying gaps or opportunities for improvement in current processes
• Perform special projects as assigned

What You’ll Need:

• Bilingual in English and Spanish (preferred)
• 2+ years of experience performing telephone audits
• 2+ years in office environment with proficiency in Microsoft Office Suite software
• Work and academic record reflects high motivation for success working both independently and part of a team
• Previous experience indicative of a high degree of organization and attention to detail, with demonstrated success in juggling multiple assignments and ability to meet deadlines even with shifting priorities
• Able to sift through complex process material to extract and organize relevant information for documentation purposes
• Strong professional verbal and written communication skills
• Bilingual in English and Spanish (preferred)
• Experience in an applicable risk management, quality assurance, or compliance environment (preferred)
• Experience in the area of researching and responding to consumer complaints (preferred)
• Knowledge of or experience working in the finance or auto finance industry (preferred)

Position Type/Expected Hours of Work : This is a full-time position. Days and hours of work are variable and based on business need. Evening and weekend work may be required as job duties demand.

Physical Requirements : This position is indoors. Must be able to sit at a computer terminal for an extended period. May be asked to lift approximately 25 lbs. Exposure to moderate noise and light, i.e business office with computers, phone, printers, light foot traffic.

Other Duties : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement : Auto Approve provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auto Approve complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Applicants must be legally authorized to work in the United States