Complex Surgery Scheduler & Care Coordinator

Emory Healthcare; Atlanta (GA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health benefits start day 1

Student loan assistance

Family-focused benefits

Wellness incentives

Mentorship programs

Job summary

Emory Healthcare is seeking a Patient Care Coordinator – Complex Scheduler to support scheduling for complex surgical procedures, imaging services, and treatments across hospital and ambulatory settings. This role serves as primary contact for patients and families, coordinating care across multiple specialties, handling pre- and post-operative testing, and ensuring timely, accurate appointments.

Requires a high school diploma or GED and at least six months of healthcare scheduling experience;

Qualifications

• High school diploma or GED required.
• Minimum of six months healthcare scheduling experience.
• Strong problem-solving and critical thinking abilities.
• Ability to provide a high level of customer service.
• Excellent verbal and written communication skills.
• Ability to work effectively in a collaborative team environment.
• Strong organizational and time management skills.
• Demonstrated empathy and compassion when interacting with patients and families.

Responsibilities

• Perform advanced scheduling for complex surgeries, imaging services, and procedures conducted in hospitals, ambulatory surgery centers, or outpatient radiology facilities.
• Coordinate pre-operative and post-operative testing, clearances, and procedural requirements.
• Coordinate care across multiple specialties to ensure appropriate sequencing of appointments and treatments.
• Manage complex scheduling for sequential treatment plans, including clinical trial participants and standard-of-care patients.
• Coordinate transplant-related evaluations and workups for both donors and patients.
• Schedule appointments for new and established patients and for return visits.
• Register new patients and assist with appointment scheduling; coordinate imaging and procedures within the clinic or external facilities.

Skills

Problem solving

Customer service

Communication

Teamwork

Organizational skills

Empathy

Education

High school diploma or GED

Job description

Emory Healthcare is seeking a Patient Care Coordinator – Complex Scheduler to support scheduling for complex surgical procedures, imaging services, and treatments across hospital and ambulatory settings. This role serves as primary contact for patients and families, coordinating care across multiple specialties, handling pre- and post-operative testing, and ensuring timely, accurate appointments.

Requires a high school diploma or GED and at least six months of healthcare scheduling experience;