Manager, Live Events Client Operations

ZipRecruiter; Los Angeles (CA); Remote; USD 80,000 - 90,000; Full time

Job summary

A leading media and technology company is seeking a dynamic Manager for Live Events Client Operations. This role involves managing client relationships throughout event executions and ensuring high levels of satisfaction. Ideal candidates will have significant experience in client-facing roles and a passion for creating impactful experiences.

Qualifications

• 5+ years experience in a client facing role.
• 2+ years experience managing people.

Responsibilities

• Manage client relationships and oversee event execution.
• Establish strategies for accounts and ensure campaign ROI.
• Collaborate with directors and identify upsell opportunities.

Skills

Client Relationship Management

Project Management

Communication

Data Analysis

Education

BS/BA in Marketing

BS/BA in Communications

Tools

Microsoft Office

Google Suite

Asana

Job description

Job DescriptionJob Description

Blavity, Inc. is a venture-funded media and technology company, founded in 2014 around a simple idea: enable Black millennials to tell their own stories. Today, we are home to the largest network of platforms and lifestyle brands serving the multifaceted lives of Black millennials & Gen Z through original content, video, unique experiences, and product solutions. Blavity Inc. has evolved into a market leader for Black media, reaching 250 million users per month through our growing brand portfolio, including Blavity, Blavity360º, AfroTech, Talent Infusion, 21Ninety, Travel Noire, Home & Texture, and Blavity House Party. Our Blavity, Inc. employee community is composed of passionate, energetic, and culturally conscious individuals working together to deliver value to each other, the company, and our clients. We are always searching for new additions to our community that will help us continue to scale, contribute meaningfully to our culture, and advance our strategic direction.

Job Summary:

Blavity seeks a dynamic and innovative Manager, Live Events Client Operations to lead client relationships and oversee event and campaign execution within the Live Events Division. This role will manage the entire client journey, from contract signing to project completion, combining exceptional internal project management skills with strong external communication expertise.

The ideal candidate will foster meaningful client relationships, execute strategic sponsorship activations, and ensure high levels of client satisfaction and engagement across our event portfolio, including the AfroTech Conference, Blavity Fest, Insider Summit, and other flagship events. This position is ideal for a proactive professional passionate about delivering seamless, impactful client experiences.

This role will report directly to the Associate Director, Live Events Client Operations.

Responsibilities:

• Act as the primary liaison between key partners to facilitate the execution of client partnership agreements
• Manage all components of client sponsorships, including sponsor booths, thought leadership sessions, recruitment activities, events, and overall project to ensure that contractual obligations are delivered in a timely and professional manner
• Establish a strategy and execution plan for your accounts, including goals and performance metrics. Organize and analyze campaign data to ensure measurable campaign ROI and overall client satisfaction.
• Collaborate with the Associate Director, Live Events Client Operations on large/key clients to understand the campaign scope, KPIs, and possible renewal/upsell opportunities.
• Research and stay up to date on factors impacting your client’s industries and businesses, and identify opportunities for our brands to support them in overcoming these challenges.
• Use data and metrics to guide you in solving the team’s complex challenges.
• Establish and manage individual accountability among the team and support individual goals and career development.
• Utilize Asana, slack and other project management tools to keep the team organized and efficient.
• Identify and implement process improvements as needed to streamline operations.
• Execute other duties as assigned

Qualifications:

• Education: BS/BA in Marketing, Communications, or related field
• Required Experience: 5+ years experience in a client facing role, client portfolio management, and cultivating relationships with high profile clients and sponsors.
• Experience:
  • 5+ years of experience in meetings, events, enterprise level client/sponsor management
  • 2+ years of experience managing people either directly or cross functionally
• Technologies: Fluent in Microsoft Office, Google Suite, Asana or comparable project management tools
• Additional Qualifications:
  • Ability to anticipate areas of risk and implement creative solutions
  • Ability to communicate with diplomacy and skillfully navigate conflicting priorities
  • High-energy, company-first and positive attitude
  • Outgoing and sociable personality, expert at interfacing with partners virtually and in-person
  • A healthy appreciation of GIFS and Black culture

Details:

• This is a fully remote, U.S.- based role. Occasional travel may be required.
• Candidates must be authorized to work in the U.S.
• Candidates must be available to work in 50% alignment with the Pacific Time Zone.
• The annual salary range for this role is $80,000 - $90,000.

To apply, please submit your resume and cover letter online at BlavityInc.com/Careers.

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