Complex Scheduling Coordinator

Fairview Health Services; Minneapolis (MN); On-site; USD 40,000 - 60,000; Full time

Job summary

Fairview Health Services seeks a Complex Scheduling Coordinator to manage patient scheduling across various departments. This role requires strong customer service abilities, knowledge of medical terminology, and at least two years of scheduling or administrative medical support experience. Join a dedicated team and enjoy competitive benefits and compensation in a supportive environment.

Benefits

Medical, dental, and vision plans

Tuition reimbursement

PTO and Sick and Safe Time

Life insurance and disability insurance

Retirement plan

Early access to earned wages

Qualifications

• Two years of experience in complex medical procedures scheduling or administrative support.
• Knowledge of General Medical Terminology and EMR.
• Proficient in public relations and patient communication.

Responsibilities

• Coordinate scheduling for all clinic, lab, and infusion areas from multiple facilities.
• Manage scheduling templates and processes for all locations.
• Maintain a calm and professional demeanor while communicating with patients.

Skills

Customer service

Communication

Critical thinking

Time management

Education

High School Diploma or GED

Healthcare or business-related degree

Job description

Job Overview

Do you have experience in complex scheduling for medical procedures or administrative/medical support? We at Fairview are looking for you to join our spectacular team at our Kasota location located in Minneapolis! This benefits eligible position is a 1.0FTE (80 hours/ 2 weeks) on the day shift!

The Complex Scheduling Coordinator is responsible for serving customers, providers, and clinical teams in facilitating access to system wide services at the direction of the care provider. The Scheduling Coordinator II coordinates the flow and exchange of information related to customer care activities, across multiple departments and facilities and performs scheduling coordination and other administrative functions to ensure high quality services are accurately delivered.

Their primary function is to schedule and manage the flow of patient care, ensuring that quality service is provided and patient satisfaction met.

• Provides department reception, admitting and switchboard (performs all areas of patient registration, check in, obtain patient demographics, health information, insurance, verifies payers and answers phone)
• Collects, tracks, and maintains information specific to the department, often of confidential nature.
• Professionally performs Medical Oncology, Lab, cancer infusion and community infusion scheduling functions via phone and computer, accurately supporting orders from providers.
• Effectively manages multiple telephone lines, providing timely and accurate support to ensure customer needs and performance standards are met.
• Professionally communicates with patients and all staff on the telephone and in person. Remains at ease with callers, providing a secure and safe environment for them.
• Accurately utilizes decision and authorization support tools.
• Provides complex care coordination scheduling for multiple modalities, providers, and location schedules, accurately utilizing and documenting within all information systems.
• Effectively utilizes critical thinking and expert judgment skills to resolve complex situations
• Accurately navigates and translates complex service protocol tools and information to ensure appropriate services are delivered.
• Proactively identifies solutions for issues that hinder service delivery, working collaboratively with all necessary parties to ensure optimal resolution
• Proactively provides all necessary exam preparation, travel, parking, and appointment specific documents to the customer in a timely manner
• Maintains working knowledge of multiple specialty services and non-specialty disciplines.
• Actively pursues opportunities to mentor, educate and orient team members
• Actively identifies and/or designs service and quality improvement initiatives
• Proactively fosters and supports a culture of teamwork and collaboration
• Proactively participates in department problem solving and team meetings.
• Takes ownership for personal career and professional development, working cooperatively with peers, department, and organizational leadership resources.
• Other duties as required
• Handles mailings, supply orders, and phone lists as applicable.

Specific Job Duties:

• Demonstrates the ability to accurately coordinate scheduling for all clinic, lab and infusion areas and providers from multiple facilities anywhere within the system of care.
• Presents a professional, welcoming, supportive, and calm demeanor during all aspects of interactions with customers
• Proactively leverages subject matter expertise to facilitate and manage resolution to customer and care provider issues, competing priorities, and service recovery situations
• Coordinates management of scheduling templates, processes and procedures based on comprehensive knowledge of all modalities for all locations
• Demonstrates proficiency in the utilization of the electronic health record, diagnostic systems, and other relevant IT platforms to ensure accurate decision making, provider orders, and specific patient instructions are disseminated
• Uses critical thinking and judgment related to patient history, provider orders, and clinical and technical resources to educate customers in preparation for services
• Coordinates the scheduling of multi-disciplinary resources including but not limited to: Lab, Pathology, Nursing, bone marrow biopsies, and bone density testing.
• Demonstrates exceptional written and verbal communication skills, effectively articulating key information to all customers and care teams in terms they understand
• Accurately executes care coordination procedures specific to complex procedures
• Engages, collaborates, and partners with continuum of care services, providers, technicians, and ancillary resources daily

Required

Education

High School Diploma or GED

Knowledge of General Medical Terminology, including specialty, Knowledge of medical office procedures, including scheduling and patient registration, and EMR

Experience

Two years of complex medical procedures scheduling or administrative/medical support experience. Template scheduling, medical records, and patient registration experience. Proven experience practicing good public relations, customer service, time management, prioritization, and patient communication skills

Preferred

Education

Healthcare or business-related degree and excellent medical terminology of specialty and related areas.

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www..fairview.org/careers/benefits/noncontract

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status