Complex Scheduler | Oncology & Supportive Care | PRN Status

Logan Health; Kalispell (MT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) matching

Employee Assistance Program

Hourly differential pay for shifts

Job summary

Logan Health in Kalispell, MT is seeking a dedicated Scheduling Coordinator to align patient appointments across departments according to clinical pathways. You will support complex diagnostic and treatment plans, coordinating timing and sequencing to ensure seamless care delivery.

The ideal candidate has at least one year in healthcare scheduling, strong EHR skills, and meticulous, team‑oriented communication.

Qualifications

• Minimum of one year in healthcare scheduling, patient access, or care coordination.
• Proficiency with EHR and scheduling systems.
• Strong knowledge of healthcare workflows and medical terminology.
• Experience in oncology, surgical services, interventional specialties, or other complex care environments preferred.
• Excellent communication and commitment to confidentiality.

Responsibilities

• Schedules multiple related appointments in a specific sequence and timeframe based on clinical requirements.
• Interprets provider orders, treatment plans, and clinical workflows to ensure appointments align with care protocols.
• Proactively identifies scheduling conflicts, delays, or barriers and coordinates with clinical and operational teams to resolve them.
• Serves as a liaison between patients, providers, nursing staff, and ancillary departments to ensure care plans are executed as intended.
• Escalates urgent or time-sensitive scheduling issues to maintain continuity of care.
• Documents scheduling activities in the EHR and scheduling systems with accuracy.
• Ensures compliance with organizational policies, regulatory requirements, and departmental guidelines.
• Identifies opportunities to improve scheduling workflows and patient experience.

Skills

Healthcare scheduling

EHR proficiency

Healthcare workflow knowledge

Confidentiality & empathy

Organizational skills

Teamwork & independence

Tools

EHR systems

Microsoft Office

Job description

Our Mission

Quality, compassionate care for all.

Our Vision

Reimagine health care through connection, service and innovation.

Our Core Values

Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.

This position schedules and coordinates multiple interdependent patient appointments across departments in accordance with clinically defined pathways, provider protocols, and timeframes. Supports patients undergoing complex diagnostic, procedural, or treatment plans where sequencing, timing, and coordination are critical to care delivery. Supports the organization in fulfilling the mission, vision, and values of Logan Health.

Qualifications

• Minimum of one (1) year of healthcare scheduling, patient access, or care coordination experience required.
• Proficiency with EHR and scheduling systems required.
• Strong working knowledge of healthcare workflows and medical terminology required.
• Experience in oncology, surgical services, interventional specialties, or other complex care environments preferred.
• Promotes excellence through setting high standards and providing high quality outcomes.
• Ability to act with integrity, kindness, and exhibit empathy.
• Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set priorities and function as part of a team as well as independently.
• Commitment to working in a team environment and maintaining confidentiality as needed.
• Excellent verbal and written communication skills including the ability to communicate effectively with various audiences.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Possess and maintain computer skills to include working knowledge of Microsoft Office Suite and ability to learn other software as needed.

Job Specific Duties

• Schedules multiple related appointments that must occur in a specific sequence and timeframe based on clinical requirements.
• Interprets provider orders, treatment plans, and clinical workflows to ensure appointments are aligned with care protocols.
• Proactively identifies scheduling conflicts, delays, or barriers and works with clinical and operational teams to resolve them.
• Serves as a liaison between patients, providers, nursing staff, and ancillary departments to ensure care plans are executed as intended.
• Escalates urgent or time-sensitive scheduling issues appropriately to maintain continuity of care.
• Provides clear, compassionate communication to patients regarding appointment sequences, preparation instructions, and timelines.
• Adjusts schedules in response to patient condition changes, treatment modifications, or provider direction.
• Accurately documents scheduling activities in the EHR and scheduling systems.
• Ensures compliance with organizational policies, regulatory requirements, and departmental guidelines.
• Identifies opportunities to improve scheduling workflows, reduce delays, and enhance patient experience.

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.

Maintains regular and consistent attendance as scheduled by department leadership.

Shift

Day Shift - 10 Hours (United States of America)

Schedule

Logan Health operates 24 hours per day, seven days per week. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

PRN positions (also referred to as Casual, As Needed, or Per Diem) at Logan Health offer flexibility and are designed to provide coverage during busy periods, employee absences, and vacations, making them an excellent opportunity to support the team as needed. PRN employees can participate in a matching 401(k) plan and have access to the Employee Assistance Program. Additionally, they may qualify for hourly differential pay for certain shifts or hours, offering extra compensation based on department-specific scheduling needs. Pay rates and scheduling practices may vary by department.

Notice of Pre-Employment Screening Requirements

• Criminal background check
• Reference checks
• Drug Screening
• Health and Immunizations Screening
• Physical Demand Review/Screening

Equal Opportunity Employer

Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.