Complex Sales Manager

Claremont Companies; Tampa (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with Employer Match

Vacation and Paid Time Off

Holiday Pay

Sick Pay

Employee Assistance Program

Tuition Reimbursement

Job summary

Claremont Companies seeks a Complex Sales Manager for the Hampton Inn/Home2 Suites by Hilton in Tampa Downtown Channel District. You will drive sales, manage large accounts, and execute hotel sales, marketing and revenue strategies to achieve financial goals.

Collaborate with the Complex Director of Sales, nurture new business, maintain relationships, and ensure exceptional client experiences through strategic planning and responsive service.

Qualifications

• 1–2 years in a related position in the hospitality industry.
• Strong organizational skills and attention to detail.
• Excellent interpersonal and customer service skills.
• Proficient in CRM (Delphi) and PMS systems (Hilton PEP, OnQ R&I).

Responsibilities

• Understand the competitive landscape and position the hotel to meet revenue goals.
• Solicit, negotiate, and book new and repeat clients across multiple channels.
• Develop relationships with corporate, business, and travel industry accounts.
• Participate in revenue management meetings and sales strategy discussions.
• Travel as needed to connect with clients and prospects.

Skills

Hospitality experience

Organizational skills

Interpersonal skills

Delphi CRM

Hilton PEP & OnQ RI PMS

Willing to travel

Education

Bachelor's degree or equivalent education/experience

Tools

Delphi CRM

Hilton PEP PMS

OnQ R&I PMS

Job description

Complex Sales Manager – Dual Brand Hampton Inn/Home2 Suites by Hilton

Join our team as a Complex Sales Manager at the Hampton Inn/Home2 Suites by Hilton – Tampa Downtown Channel District

The Complex Sales Manager networks with potential clients, manages large accounts, works to maintain a loyal customer base, and executes hotel sales, marketing and revenue management strategies. Working with the Complex Director of Sales, the Complex Sales Manager is responsible for bringing new business to the establishment in addition to maintaining relationships with existing customers to support the hotel’s financial goals.

Essential Functions:

• Understand the competitive landscape and position the hotel to secure business that meets or exceeds revenue expectations and profit goals.
• Solicit, negotiate, and book new and repeat clients using multiple channels such as social media, outside calls, telemarketing, and networking events.
• Connect with people in a meaningful way, continually innovating to expand the reach with key corporate, business, and travel industry accounts.
• Tap into community organizations to elevate the hotels’ market share awareness and drive further business.
• Actively participate in revenue management meetings and sales strategy discussions.
• Capture the client’s vision and effectively communicate the specifications to appropriate departments. Rapidly respond to inquiries, concerns, and issues, ensuring an exceptional client experience and repeat future sales.
• Anticipate results of change and events in the market that create business opportunities.
• Develop and implement comprehensive sales plans and strategies to achieve revenue goals for the hotel.
• Meet or exceed sales and catering goals.

Skills and Experience required:

• One to two years in a related position in the hospitality industry.
• Strong organizational skills.
• Excellent interpersonal and customer service skills.
• Proficient in CRM, specifically Delphi, and PMS experience with Hilton PEP and OnQ R&I
• Willing and able to travel

Education Required:

• Bachelor’s degree or equivalent education/experience
• Medical, Dental, and Vision Insurance
• Flex Spending Account
• FSA Dependent Care
• Long Term Disability
• Group Term Life Insurance
• 401(k) retirement plan with Employer Match
• Vacation
• Holiday Pay
• Sick Pay
• Employee Assistance Program
• Tuition Reimbursement

Claremont Companies is an equal opportunity employer. EOE M/F/D/V