Complex Sales Manager

GIRI Hotels; Burlington (VT); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

Life insurance (optional)

Disability insurance (short/long term)

401k with employer match

Employee discounts at participating HC

DailyPay on-demand pay

Refer a friend bonus

Name recognition bonuses

Growth opportunities

Job summary

Giri Hotels in Burlington, VT is seeking a Complex Sales Manager to drive revenue across a multi-property portfolio. You will manage corporate, group, and transient accounts, tailor sales strategies to each property's positioning, and collaborate with revenue management, catering/events, and operations to maximize occupancy and profitability across the complex.

This full-time role requires 3–5+ years of hotel sales experience, strong negotiation and relationship-management skills, and

Qualifications

• Bachelor's degree in Hospitality, Business, Marketing, or related field (or equivalent experience).
• 3–5+ years of hotel sales experience, ideally multi-property or complex sales.
• Proven track record of meeting or exceeding sales goals.
• Strong negotiation, presentation, and relationship-management skills.
• Working knowledge of hotel sales systems (Delphi.fdc, CI/TY, Salesforce, or similar) and PMS platforms.
• Ability to manage competing priorities across multiple properties and stakeholders.
• Excellent written and verbal communication skills.
• Willingness to travel locally between properties and to occasional industry events.

Responsibilities

• Develop and execute sales strategies across corporate, group, leisure, government, and other market segments for all properties in the complex.
• Prospect, solicit, and secure new business while maintaining and growing existing account relationships.
• Negotiate contracts, room rates, and group terms aligned with revenue goals and brand standards.
• Conduct site visits, client entertainment, and property tours to showcase offerings.
• Partner with Revenue Management to align sales strategy with pricing, forecasting, and inventory decisions.
• Collaborate with Catering/Events teams to convert group business into full-service bookings.
• Prepare and present accurate sales forecasts, pipeline reports, and production reports to leadership.
• Represent the complex at industry trade shows and client functions.
• Maintain account and activity records in CRM (Delphi, Salesforce, CI/TY).
• Monitor market trends to identify new business opportunities.
• Ensure consistent brand standards and guest experience messaging across properties.

Skills

Hotel sales

Negotiation

Relationship management

Presentation skills

CRM & PMS systems

Education

Bachelor's degree in Hospitality

Tools

Delphi.fdc

CI/TY

Salesforce

Job description

The Complex Sales Manager is responsible for driving revenue across a portfolio of hotels within a shared market or geographic cluster. This role manages relationships with corporate, group, and transient accounts, develops and executes sales strategies tailored to each property's positioning, and works cross-functionally with revenue management, catering/events, and operations teams to maximize occupancy, ADR, and overall profitability across the complex. This is a full time role based in Burlington, VT.

Responsibilities:

• Develop and execute sales strategies for assigned market segments (corporate, group, leisure, government, etc.) across all properties in the complex
• Prospect, solicit, and secure new business while maintaining and growing existing account relationships
• Negotiate contracts, room rates, and group terms in alignment with each property's revenue goals and brand standards
• Conduct site visits, client entertainment, and property tours to showcase each hotel's unique offerings
• Partner with Revenue Management to align sales strategy with pricing, forecasting, and inventory decisions
• Collaborate with Catering/Events teams to convert group business into full-service bookings
• Prepare and present accurate sales forecasts, pipeline reports, and production reports to leadership
• Represent the complex at industry trade shows, networking events, and client functions
• Maintain account and activity records in CRM (e.g., Delphi, Salesforce, CI/TY)
• Monitor competitive set performance and market trends to identify new business opportunities
• Ensure consistent brand standards and guest experience messaging across all properties represented

Qualifications:

• Bachelor's degree in Hospitality, Business, Marketing, or related field (or equivalent experience)
• 3 – 5+ years of hotel sales experience, ideally with exposure to multi-property or complex sales environments
• Proven track record of meeting or exceeding sales goals
• Strong negotiation, presentation, and relationship-management skills
• Working knowledge of hotel sales systems (Delphi.fdc, CI/TY, Salesforce, or similar) and PMS platforms
• Ability to manage competing priorities across multiple properties and stakeholders
• Excellent written and verbal communication skills
• Willingness to travel locally between properties and to occasional industry events

Preferred Skills

• Existing network of corporate/group accounts in the local market
• Experience with brand standards for major hotel companies (Marriott, Hilton, IHG, Hyatt, etc.)
• Familiarity with revenue management principles and total hotel revenue strategy

Compensation

$65,000 - $80,000 Annually

• Earned paid time off
• Employer-contribution medical/dental/vision insurance
• Optional life insurance
• Short term/Long term disability
• Optional 401k with employer match
• Employee discounts at participating hotels
• Option to sign up for on-demand pay with DailyPay
• Refer a friend – get paid extra when they join our team!
• Bonuses for name recognition and guest score
• Opportunities to grow – one of the fastest-growing hotel companies

About Giri Hotels

Headquartered in Quincy, MA, Giri Hotels owns and operates more than 50 hotels in New England. We are a growing company that embraces change, maintains a service mindset, and prioritizes the 'big rocks' - our most impactful tasks and projects. At our core, Giri Hotels is a hospitality company, and all members of our team share a sense of cooperation and respect with our guests and one another.

You are right for the team if you are:

• Happy – nice to be around and friendly
• Humble – willing to learn
• Helpful – team player, always willing to pitch in, looking for ways to be productive

Giri Hotel Management has been recognized for its growth in the hospitality industry. We are proud to have achieved #23 on the Top Owners & Developers list and #55 on the Top Management Companies list in Hotel Business's annual rankings. These rankings, based on the annual revenues and number of rooms and properties managed, demonstrate our company's continuing expansion and growth.

Watch A Brief Video To Learn More About Us

Giri Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.