Complex Pool Manager

Crescent Hotels & Resorts; Phoenix (AZ); On-site; USD 85,000 - 120,000; Full time

Job summary

Hilton Phoenix Resort at the Peak is seeking a Pool Complex Manager to lead River Ranch Water Park, the Adult Pool at the Spa, and all pool-related experiences with a strong emphasis on guest satisfaction and safety. You will oversee food and beverage, retail, staffing, and daily facility operations while delivering exceptional guest experiences.

The ideal candidate is an energetic hospitality leader who thrives in a high-volume environment, balances guest engagement with team development, and

Qualifications

• Minimum 5 years of hospitality management experience.
• Minimum 2 years of leadership experience in resort operations, food/beverage, recreation, pool, or related environments.
• Demonstrated success leading teams in high-volume guest service environments.
• Strong leadership, communication, and conflict resolution skills.
• Proven ability to manage labor, scheduling and operating costs.
• Ability to work weekends, holidays, and extended seasonal schedules.

Responsibilities

• Lead, inspire, and develop a diverse team of supervisors, attendants, recreation staff, food and beverage employees, and retail associates
• Create a culture centered on hospitality, safety, accountability, teamwork, and exceptional guest service
• Recruit, interview, hire, onboard, train, and develop team members
• Conduct performance evaluations, coaching discussions and development planning
• Foster a positive and engaging work environment that promotes employee retention and growth
• Oversee daily operations of all resort pool facilities and related guest experiences
• Ensure facilities are maintained to the highest standards of cleanliness, organization and presentation
• Coordinate opening and closing procedures across all operational areas
• Monitor facility readiness, capacity management, and guest flow
• Partner with Engineering, Security, and Risk Management to maintain a safe operating environment
• Ensure all operational standards are consistently executed
• Monitor labor, revenue, product costs, and productivity
• Support revenue generating initiatives and VIP pool experiences
• Ensure proper merchandising, inventory control, visual presentation, and guest engagement
• Monitor departmental financial performance and key business metrics
• Identify opportunities to increase revenue and improve profitability
• Control operating expenses while maintaining service standards and guest satisfaction
• Ensure compliance with all local, state, and company requirements related to pool operations
• Maintain adherence to safety, health, sanitation, and alcohol service standards
• Coordinate emergency response procedures and employee safety training
• Partner with Security regarding accident prevention and incident response
• Maintain all necessary operational documentation and reporting

Skills

Hospitality management

Leadership

Guest service

Communication

Budgeting & scheduling

Job description

Hilton Phoenix Resort at the Peak 7677 N 16th St Phoenix, AZ 85020, USA

The Pool Complex Manager is responsible for the overall leadership, operation, and financial performance of all pool-related experiences across the resort, including River Ranch Water Park and for the Adult Pool at the Spa.

This individual serves as the primary operational leader for the Pool Complex and is responsible for delivering exceptional guest experiences while overseeing food and beverage operations, retail, safety compliance, staffing, and daily facility operations.

The ideal candidate is an energetic hospitality leader who thrives in a high-volume environment, possesses strong operational and leadership skills, and is passionate about creating memorable guest experiences. This position requires a highly visible leader who can effectively balance guest engagement, team development, revenue generation, and operational excellence.

REPORTS TO: Director of Outlets

KEY RESPONSIBILITIES

Leadership and Culture

• Lead, inspire, and develop a diverse team of supervisors, attendants, recreation staff, food and beverage employees, and retail associates


• Create a culture centered on hospitality, safety, accountability, teamwork, and exceptional guest service


• Recruit, interview, hire, onboard, train, and develop team members


• Conduct performance evaluations, coaching discussions and development planning


• Foster a positive and engaging work environment that promotes employee retention and growth

Guest Experience

• Champion a guest first culture throughout all pool operations


• Maintain a highly visible presence throughout River Ranch and Spa Pool operations


• Engage with guests and proactively identify opportunities to elevate their experience


• Resolve guest concerns professionally and efficiently


• Work closely with resort leadership to ensure alignment with overall guest satisfaction goals


• Develop and implement enhancements that improve guest engagement and satisfaction

Pool Operations

• Oversee daily operations of all resort pool facilities and related guest experiences


• Ensure facilities are maintained to the highest standards of cleanliness, organization and presentation


• Coordinate opening and closing procedures across all operational areas


• Monitor facility readiness, capacity management, and guest flow


• Partner with Engineering, Security, and Risk Management to maintain a safe operating environment


• Ensure all operational standards are consistently executed

Food and Beverage Operations

• Ensure service standards, product quality, and hospitality expectations are consistently achieved


• Monitor labor, revenue, product costs, and productivity


• Partner with culinary and beverage teams to execute menus, activations, and seasonal offerings


• Support revenue generating initiatives and VIP pool experiences

Retail Operations

• Ensure proper merchandising, inventory control, visual presentation, and guest engagement


• Monitor retail performance and identify opportunities to increase sales


• Maintain operational controls and inventory integrity


• Manage labor, payroll, and scheduling to achieve departmental productivity goals


• Monitor departmental financial performance and key business metrics


• Identify opportunities to increase revenue and improve profitability


• Control operating expenses while maintaining service standards and guest satisfaction

Safety and Compliance

• Ensure compliance with all local, state, and company requirements related to pool operations


• Maintain adherence to safety, health, sanitation, and alcohol service standards


• Coordinate emergency response procedures and employee safety training


• Partner with Security regarding accident prevention and incident response


• Maintain all necessary operational documentation and reporting

QUALIFICATIONS

Required

• Minimum 5 years of hospitality management experience


• Minimum 2 years of leadership experience in resort operations, food and beverage, recreation, pool, or related environments


• Demonstrated success leading teams in high-volume guest service environments


• Strong leadership, communication, and conflict resolution skills


• Proven ability to manage labor, scheduling and operating costs


• Ability to work weekends, holidays, and extended seasonal schedules

Preferred

• Resort, water park, or recreation management experience


• Food and beverage management experience


• Experience managing teams of 30+ employees

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.