Senior Pool Operations & Guest Experience Manager

The Crescent Hotels Group; Phoenix (AZ); On-site; USD 70,000 - 120,000; Full time

Job summary

The Crescent Hotels Group is seeking a Pool Complex Manager to lead River Ranch Water Park and the Spa pool operations at our Phoenix resort. You will oversee guest experiences, food and beverage, retail, safety, staffing, and daily facility operations to deliver memorable stays.

We seek an energetic hospitality leader with strong operational and people-skills who can balance guest engagement, revenue generation, and service excellence in a high-volume resort environment.

Qualifications

• Minimum 5 years of hospitality management experience.
• Minimum 2 years of leadership experience in resort operations, food and beverage, recreation, pool, or related environments.
• Demonstrated success leading teams in high-volume guest service environments.
• Strong leadership, communication, and conflict resolution skills.
• Proven ability to manage labor, scheduling and operating costs.
• Ability to work weekends, holidays, and extended seasonal schedules.

Responsibilities

• Lead, inspire, and develop a diverse team of supervisors, attendants, recreation staff, food and beverage employees, and retail associates.
• Create a culture centered on hospitality, safety, accountability, teamwork, and exceptional guest service.
• Recruit, interview, hire, onboard, train, and develop team members.
• Conduct performance evaluations, coaching discussions and development planning.
• Foster a positive and engaging work environment that promotes employee retention and growth.
• Oversee daily operations of all resort pool facilities and related guest experiences.
• Ensure facilities are maintained to the highest standards of cleanliness, organization and presentation.
• Coordinate opening and closing procedures across all operational areas.
• Monitor facility readiness, capacity management, and guest flow.
• Partner with Engineering, Security, and Risk Management to maintain a safe operating environment.
• Ensure all operational standards are consistently executed.
• Monitor labor, revenue, product costs, and productivity.
• Support revenue generating initiatives and VIP pool experiences.
• Monitor retail performance and identify opportunities to increase sales.
• Maintain operational controls and inventory integrity.
• Identify opportunities to increase revenue and improve profitability.
• Control operating expenses while maintaining service standards and guest satisfaction.
• Ensure compliance with all local, state, and company requirements related to pool operations.
• Maintain adherence to safety, health, sanitation, and alcohol service standards.
• Coordinate emergency response procedures and employee safety training.
• Partner with Security regarding accident prevention and incident response.

Skills

Leadership

Guest service

Communication

Safety compliance

Budgeting

Job description

The Crescent Hotels Group is seeking a Pool Complex Manager to lead River Ranch Water Park and the Spa pool operations at our Phoenix resort. You will oversee guest experiences, food and beverage, retail, safety, staffing, and daily facility operations to deliver memorable stays.

We seek an energetic hospitality leader with strong operational and people-skills who can balance guest engagement, revenue generation, and service excellence in a high-volume resort environment.