General Manager | The Cosmopolitan

Columbia Hospitality; Seattle (WA); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Cellphone Allowance

Incentive Eligible

Commuter/Parking Allowance

Get Paid Daily

Paid Time off & Holiday Pay

Medical plan

Dental plan

Vision plan

Disability Insurance

401K

HSA/FSA Plans with employer contrib

Values Based Culture

Culture Add

Referral Bonus

Discounted Lodging, Dining, Spa, Golf,

Discounted Travel

Employee Assistance Program

Columbia Cares Volunteer Opportunities

Committee Participation Opportunities

Task Force Work Opportunities

Online Learning Platform

Pet Insurance discounts

Rental Cars discounts

Movie and Concert Tickets discounts

Theme Park discounts

Job summary

Columbia Hospitality’s The Cosmopolitan in Seattle seeks a seasoned General Manager to lead operations for 250 luxury condominiums. You’ll direct all departments, oversee budgeting, profitability, and guest services, and build strong industry and community relations.

The role requires 5+ years of GM experience at a similar property, strong financial and people management skills, and a passion for creating exceptional experiences in a values-driven culture.

Qualifications

• At least 5 years progressive experience in a General Manager role at a property of similar size and level of service.
• Strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals.
• Strong general management skills, including planning, organizing, and delivering results.
• Strong financial management skills, including budgeting, forecasting, and analyzing financial statements.
• Strong people management skills, including coaching and team development.

Responsibilities

• Provides overall direction, coordination and leadership for all departments in the property.
• Support for group sales outreach, negotiations, planning and service.
• Direct liaison to community organizations, city officials, industry associations and PR entities.
• Ensure applicable standards, policies and procedures are implemented in all departments.
• Participate in annual operating budget and financial planning; monitor goals and profitability.
• Manage pricing policies for guest services; review expenses and drive revenue growth.
• Prepare, produce and distribute required reports on time.
• Protect assets via maintenance, security, emergency planning and capital improvements.
• Analyze guest feedback and implement service upgrades as needed.
• Promote the property in the local community and with industry partners.
• Supervise, train, develop, schedule, discipline, and coach staff; conduct performance reviews.

Skills

General Management

Communication

Financial Management

Leadership

Strategic Planning

Team Development

Job description

Let’s start off with the most important part-what’s in it for you:

The Perks

• Eligibility of perks is dependent upon job status
• Salary Range: $115,000–$125,000 DOE
• Cellphone Allowance
• Incentive Eligible
• Commuter/Parking Allowance
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:

“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success. Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What Success Looks Like:

Your Impact

• Provides overall direction, coordination and leadership for all departments in the property
• Primary support for all group sales outreach, negotiations, planning and service
• Direct liaison to all community organizations, city officials, industry associations and public relations entities
• Ensures all applicable standards, policies and procedures are fully implemented in all departments
• Participates in preparation of the annual operating budget and financial plans which support the overall objectives of the property
• Creates and monitors annual operating goals, addressing all the drivers (Financial, Guests, Infrastructure, and Learning and Growth)
• Works with department leaders to meet or exceed established budgetary guidelines for the hotel. Establishes sound pricing policies for guest services. Reviews and approves operating expenses. Develops and implements strategies to enhance profitability and revenue generation
• Directs the accurate and on-time preparation, production and distribution of all required reports
• Protects and enhances the value of all property assets through appropriate programs in maintenance, security, emergency preparedness, housekeeping and capital improvements
• Analyzes guest feedback and discusses findings with department leaders. Institutes changes and upgrades in service as necessary
• Promotes the property by building and maintaining an active and visible position in the local community and with industry partners
• Selects, supervises, trains, develops, schedules, disciplines, and counsels staff. Demonstrates positive leadership characteristics that empower and inspire employees to meet and exceed standards
• Provides timely formal assessment of individual team members in alignment with the performance review policy and procedures
• Conducts training on job standards and areas of responsibility as needed

What You Bring

• At least 5 years progressive experience in a General Manager role at a property of similar size and level of service
• Working knowledge of all applicable laws, codes and regulations
• Strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals. Ability to effectively present information and respond to questions from team members, managers, clients, guests or the general public
• Strong general management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivery of results
• Strong financial management skills, including budget management, expense control, forecasting and analysis of financial statements
• Strong people management skills, including coaching, motivating, delegating, scheduling and relationship-building

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Where you’ll work:

Towering over the Denny Triangle neighborhood, The Cosmopolitan offers 250 luxurious condominiums. Standing at 34 stories, many of the condos feature breathtaking views of Seattle's metropolis and Lake Union. This residence offers units varying from studio to two-bedroom layouts ranging from 430-1900 square feet. The Cosmopolitan's full-service concierge team is available to residents 24-hours a day to assist with a multitude of services, such as town car and taxi services, reservations, and referring pet car services.

The Fine Print

Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.