Complex Claims Unit, Construction - Sr Representative/Consultant

The Hartford; San Antonio (TX); Hybrid; USD 61,000 - 126,000; Full time

Job summary

An established industry player is seeking a Senior Claim Representative/Consultant to join their Complex Claims Unit in Construction. This pivotal role involves managing complex general liability claims, ensuring exceptional customer service, and navigating through intricate contract analyses and litigation processes. Candidates will thrive in a hybrid work environment, balancing in-office collaboration with remote flexibility. The position offers a competitive salary range, reflecting experience and performance, along with additional incentives. If you're a detail-oriented professional with a passion for problem-solving and customer advocacy, this opportunity is perfect for you.

Qualifications

• 3+ years of experience in Commercial General Liability claims.
• Strong analytical and communication skills are essential.

Responsibilities

• Manage medium to high exposure claims with strategic resolution.
• Investigate claims and manage litigation processes.

Skills

Analytical Skills

Communication Skills

Problem-Solving Skills

Customer Service Skills

Negotiation Skills

Education

Bachelor's Degree

Tools

MS Office

Job description

Complex Claims Unit, Construction - Sr Representative/Consultant

Join to apply for the Complex Claims Unit, Construction - Sr Representative/Consultant role at The Hartford

Overview

The Senior Claim Representative/Claim Consultant role within the Complex Claims Unit - Construction (BI/PD) involves managing construction-related general liability claims involving bodily injury and property damage. This specialized role requires handling complex fact patterns, contract analysis, coverage issues, and often litigation, with a focus on delivering exceptional customer service and effective claim resolution.

Responsibilities

• Manage medium to high exposure claims with analytical focus and strategic resolution.
• Communicate proactively with customers and partners.
• Review complex policies and coverage issues.
• Investigate claims and lawsuits.
• Manage litigation, including planning, budgeting, and strategy.
• Assess liability and damages.
• Pursue coverage and risk transfer opportunities.
• Contribute to loss cost management through subrogation and investigations.
• Participate in mediations and trials as needed.
• Manage expenses, reserves, and financial transactions.

Qualifications

• Bachelor’s degree preferred.
• 3+ years of Commercial General Liability claims experience.
• Strong communication, analytical, problem-solving, and customer service skills.
• Excellent time management and negotiation skills.
• Knowledge of MS Office; Property & Casualty license preferred.

Work Arrangements & Compensation

This role offers hybrid or remote work options. Candidates near specified office locations are expected to work in-office 3 days/week; others may work remotely with occasional office visits. The salary range is $61,600 - $126,000 annually, based on experience and performance, with additional incentives and benefits.