Complex Claims Investigator

Turo; Arizona; Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement match

Learning stipend

Host matching program

Travel credit

Phone stipend

Paid time off

Holidays/volunteering/parental leave

In-office lunch/snacks

Job summary

Turo in Phoenix is seeking a Claims Specialist to handle high-complexity claims with significant financial impact, interpreting policies, investigating causation, and determining eligibility for protection on behalf of Turo and its hosts.

The role is hybrid, requiring in-office days, with a base salary target of $50,000–$60,000 plus equity and benefits; you will interview customers, explain coverage decisions, review escalations, and negotiate fair outcomes.

Qualifications

• Strong investigative mindset with the ability to analyze evidence and draw logical conclusions.
• Demonstrated ability to exercise independent judgment and decision-making beyond standard guidelines.
• Excellent communication skills, with the ability to clearly and concisely explain complex situations.
• Strong organizational skills with the ability to manage a pending inventory of claims independently.
• Proficient in reviewing and evaluating estimates with an understanding of collision damage theory.

Responsibilities

• Investigate high-complexity claims with significant financial impact by interpreting policies, determining methods of investigation, interviewing customers, assessing credibility, analyzing damages, and determining eligibility for protection on behalf of Turo.
• Communicate with customers to gather information, explain protection procedures, educate hosts, clarify coverage decisions, and negotiate claim resolutions.
• Review escalations or reconsiderations from standard/fast track claims teams and make recommendations on behalf of Turo management.
• Exercise discretion to waive or make exceptions to processes and policies to achieve fair outcomes for hosts when warranted.
• Participate in special projects and provide recommendations on claims process improvements, objectives, and KPIs.
• Attend meetings, huddles, one-on-ones, and training sessions.
• Perform other related duties as assigned.

Skills

Investigative mindset

Independent judgment

Communication skills

Organizational skills

Policy interpretation

Negotiation

Multi-tasking

MacOS proficiency

Google Docs

Tools

MacOS

Google Docs

Job description

Turo in Phoenix is seeking a Claims Specialist to handle high-complexity claims with significant financial impact, interpreting policies, investigating causation, and determining eligibility for protection on behalf of Turo and its hosts.

The role is hybrid, requiring in-office days, with a base salary target of $50,000–$60,000 plus equity and benefits; you will interview customers, explain coverage decisions, review escalations, and negotiate fair outcomes.