Complex Claims Director, Severity

American International Group; Atlanta (GA); On-site; USD 70,000 - 110,000; Full time

Job summary

Join a forward-thinking company as a Complex Claims Director, focusing on high-value commercial property claims. In this pivotal role, you will leverage your advanced knowledge of legal and regulatory requirements to ensure timely and accurate claim resolutions. Collaborate with internal and external stakeholders to drive effective claims strategies, while also mentoring junior team members. This role not only offers a chance to make a significant impact in the claims process but also to contribute to a culture of inclusion and professional growth. Embrace this opportunity to advance your career in a supportive and innovative environment.

Benefits

Comprehensive benefits package

Professional development opportunities

Inclusion and cultural activities

Employee Resource Groups (ERGs)

Qualifications

• Advanced knowledge of legal and regulatory requirements for Commercial Property.
• Experience in negotiation and arbitration for complex claims.

Responsibilities

• Manage high-value, complex claims from inquiry to resolution.
• Act as a deputy for the Team Manager and provide training.

Skills

Negotiation skills

Mediation skills

Arbitration skills

Policy language interpretation

Stakeholder influence

Job description

Complex Claims Director, Severity page is loaded

Complex Claims Director, Severity

Apply locations GA-Atlanta time type Full time posted on Posted 10 Days Ago job requisition id JR2406467

Join us as a Senior Claims Adjuster to take on key responsibilities within a world-class claims function.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

• Focused on Commercial Property, you will be responsible for a portfolio of high value, complex claims from coverage inquiry through legal liability assessment and quantum analysis, to timely and accurate resolution.

• Your goal will be timely, accurate and customer-focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense – you will actively promote and demonstrate the principles of ‘Treating Customers Fairly’ in claims handling.

• You will communicate regularly with internal and external stakeholders in your role as our Commercial Property technical claims expert and thought leader.

• As a senior member of the team, you will act as a deputy for the Team Manager, and will provide training, and be a technical referral point for colleagues.

• You will also contribute to continuous improvement in Claims by supporting Quality Assurance / Regional Audit processes, ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all key internal and external stakeholders.

What you’ll need to succeed

• Advanced knowledge of legal / regulatory and litigation / procedural requirements for Commercial Property.

• Experience in negotiation, mediation, arbitration and ADR skills on higher value complex claims.

• Policy language skills enabling accurate and consistent policy wording interpretation.

• A track record of following up effectively on recommendations from technical claims audits and continuous file handling improvement.

• The ability to influence claims and non-claims stakeholders to effectively direct claims strategy.

• The ability to assist with technical training to the team’s claim handlers as required.

Ready to take your career to the next level? We would love to hear from you.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].

Functional Area:

CL - Claims AIG Claims, Inc.