Claims Consultant, Casualty - E&S/Specialty (CL/ESS General Liability)

National Black MBA Association; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Claims Consultant to join their dynamic team. This role is crucial for investigating and resolving complex commercial claims, requiring a deep understanding of claims practices and strong analytical skills. The ideal candidate will thrive in a collaborative environment, mentoring team members while building relationships with key stakeholders. If you are passionate about delivering exceptional service and ready to tackle unique challenges in the insurance sector, this opportunity is perfect for you. Join a forward-thinking organization that values diversity and inclusion, and make a significant impact in the lives of clients.

Benefits

Health Insurance

Life Insurance

Disability Coverage

Paid Time Off

401(k)

Pension

Casual Attire

Qualifications

• 8+ years of insurance experience with severe/complex claims.
• Must acquire necessary licenses and certifications.

Responsibilities

• Investigate and resolve complex claims and lawsuits.
• Build relationships with agents and key business partners.
• Develop training plans for claims professionals.

Skills

Claims Handling

Analytical Decision-Making

Effective Communication

Leadership

Relationship Building

Education

Undergraduate in Insurance or Related Fields

Advanced Degree Preferred

Tools

CPCU Certification

IIA Certification

AEI Certification

Job description

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Territory:

The location of this position is flexible and open to virtual and/or remote based applicants.

What you can Expect:

Investigate, evaluate, and resolve commercial lines claims of high severity and complexity to a successful resolution. The specialist will handle litigation in this position and is expected to navigate brokerage policies that require special handling.

The ideal candidate will have:

• 5+ years of commercial general liability (CGL) claims handling experience.
• Exposure and familiarity handling bodily injury (BI) claims is highly preferred.
• Litigation claims handling experience preferred.

(Internal use only) Compensation Grade: G4

Job Description Summary

The Excess Surplus (E&S) Claims team handles some of the most unique and interesting insurance claims at Nationwide. Many have complicated risks and loss history, requiring us to be adaptable and resilient in our work to help customers. If you love a challenge and can apply outstanding organizational, investigative and communication skills to your work, we want to hear from you!

As a Claims Consultant, you'll primarily be responsible for investigating, evaluating and resolving commercial and professional lines claims and lawsuits of a more severe and complex nature, or from a specialty line or program of significant value to the organization. These claims files typically include litigation and complex coverage issues. In addition, you'll work with claims divisional managers and directors to develop training plans and strategies for the division. We'll count on you to coach, train and mentor individual team members. Building and maintaining positive relationships with general agency and internal business partners, major customers and key individuals is important, too.

Key Responsibilities:

• Resolves claims and lawsuits of a more severe and complex nature, or from a specialty line or program of significant value to the organization. Acts as a subject matter authority in a particular line of business or risk.
• Identifies technical training needs and develops action plans to meet those needs. May provide technical consultation/direction to all levels of claim professionals. Functions as a content specialist to assist in developing training curricula.
• Builds and maintains open and trusting working relationships with general agents, producers and key internal business partners.
• Evaluates claims, in a timely manner, to identify and manage reserves according to company standards and best reserving practices.
• Maintains current knowledge of multiple coverage lines, court decisions, guidelines, and policy changes. Attends seminars and training sessions as needed.
• Reviews and analyzes files to ensure adherence to guidelines and best practices. Recommends training or other actions based on quality results.
• Provides consultation/direction to complex claims requiring high technical skill and expertise.
• Ensures appropriate attorney assignments, reserving, reporting to reinsurance carriers, negotiations, and trial preparations are handled properly.
• Monitors litigation trends and claim handling practices to ensure consistency. Maintains trial logs.
• May design reservation of rights templates and approve related communications.
• Provides claims handling expertise for new product development and standardizes processes for claims related to new products.

May perform other responsibilities as assigned.

Reporting Relationships:

Reports to Senior Claims Manager, Director.

Typical Skills and Experiences:

Education: Undergraduate in insurance, business, management, or related fields; advanced degree preferred. Additional education in specific lines may be required.

License/Certification: Must acquire required licenses within designated timeframes. Completion of courses like CPCU, IIA, AEI preferred.

Experience: 8+ years insurance experience, with proven handling of severe/complex claims and litigation. Specific line experience may be required.

Knowledge, Abilities, and Skills: Strong knowledge of claims practices, analytical decision-making, effective communication, leadership, and relationship building skills. Ability to work independently and manage ambiguity.

Values: Demonstrates Nationwide Values consistently.

Job Conditions:

Overtime: Not eligible (exempt).

Work Environment: Normal office; travel as needed.

Background Checks: Required due to fiduciary responsibilities.

Application Deadline: 05/15/2025, early applications encouraged.

Benefits:

Includes health insurance, life insurance, disability coverage, paid time off, holidays, 401(k), pension, casual attire, and more. For details, click here.

Equal Opportunity: Nationwide is committed to diversity and inclusion, prohibits discrimination and harassment, and provides equal employment opportunities.