Complex Care Specialist

Achieva; Pittsburgh (Allegheny County); On-site; USD 44,742 - 60,348; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

Company-Paid Life, AD&D, LTD

403(b) Retirement Plan

EAP

Paid Time Off & Holidays

Professional development

Job summary

Achieva is seeking a Complex Care Specialist to support people with intellectual and developmental disabilities in Allegheny County, primarily based in the Pittsburgh area. You will work with teams to implement Person-Centered Plans, ISP updates, and ensure regulatory compliance while promoting independence and community involvement.

The role requires an associate degree or higher with relevant DD experience; multiple trainings and clearances are mandatory.

Qualifications

• Associate Degree or higher with relevant experience in ID/DD support.
• Valid PA driver’s license and reliable transportation; mileage reimbursement for personal vehicle use.
• Completion of mandated trainings and clearances as required by Achieva and state regulations.
• Demonstrated experience supporting people with intellectual and developmental disabilities.

Responsibilities

• Coordinates and contributes to development of plans mandated by regulations and Person-Centered Plan.
• Revises ISP to reflect person’s goals and outcomes chosen by the person supported.
• Ensures ISP contents accuracy and completion of external assessments as requested.
• Supports self-determination and rights, health and safety of individuals served.
• Provides opportunities for community engagement and relationship building.
• Maintains ongoing communication with team members and families.
• Performs miscellaneous duties as required.

Education

Associate Degree

Bachelor's Degree

Master's Degree

Medication Administration training

Front Line Supervisor badge/certification (FLS)

Mental Health First Aid

Trauma-Informed Care training

Frontline Supervisor training

Act 33/34 clearances

FBI background check

PA driver’s license and insured vehicle

First Aid/CPR certification

FBA Certification

Job description

Job Details

Job Location: Achieva Main Office - Pittsburgh, PA 15203

Employment Type: Full-Time/Non-Exempt

Pay Rate: Starting at $25.25/hour

Work Schedule: Monday-Friday

Location: Allegheny County with local travel required

Sign-On Bonus: $2,000

Make a Meaningful Impact

This position plays a vital role in supporting people with intellectual and developmental disabilities to live meaningful, self-directed lives within their communities. As a Complex Care Specialist, you will partner with people, families, and interdisciplinary teams to ensure high-quality, person-centered services that promote choice, independence, health, and well-being. Through advocacy, collaboration, and a commitment to excellence, you will help people achieve their personal goals while ensuring services reflect Achieva's values of inclusion, dignity, and respect. If you are passionate about empowering others and want to be part of a mission-driven organization dedicated to making a lasting difference, we encourage you to apply.

About Achieva

For over 70 years, Achieva has been committed to supporting and including individuals with disabilities and their families. We envision a community where everyone leads a life of personal significance. Achieva provides personalized services and opportunities that respect each person's unique aspirations.

Position Summary

The Complex Care Specialist is responsible for supporting people with intellectual and developmental disabilities. This position works with assigned staff and independent contractors to support personal outcomes and ensures compliance with regulatory, internal, and external policies. The specialist assists in charting a course that supports each person in realizing their life of personal significance, in collaboration with their family and other team members.

Key Responsibilities

• Coordinates and contributes to the development of plans mandated by regulations, ensuring implementation and adherence to each person's Person-Centered Plan and current Individual Support Plan (ISP).
• Revises the Individual Support Plan to reflect the goals and outcomes chosen by the person supported.
• Ensures the accuracy of ISP contents and coordinates the completion of assessments as requested by external partners.
• Respects each person's right to make choices and exercise self-determination, supporting their health, safety, and right to risk.
• Ensures opportunities are provided for each person to explore their interests in the community and form relationships.
• Maintains ongoing communication with all necessary people to appropriately support each person.
• Performs miscellaneous duties as requested and/or required.

Qualifications

• Associate Degree from an accredited college or university and four (4) years of work experience working directly with people with an intellectual disability.
• Bachelor's Degree from an accredited college or university and two (2) years of work experience working directly with people with an intellectual disability.
• Master's Degree from an accredited college or university and one (1) year of work experience working directly with people with an intellectual disability.
• Successful completion of Medication Administration training, provided by Achieva.
• Career Development and Advancement Opportunities, in partnership with the National Alliance of Direct Support Professionals (NADSP). Acquire Front Line Supervisor (FLS) badge/certification within one (1) year of enrollment, with corresponding pay rate increase and bonus incentive.
• Completion of Mental Health First Aid, Trauma-Informed Care training, and Frontline Supervisor training within the first year of employment.
• Satisfactory Act 33/34 clearances and FBI background check.
• Valid Pennsylvania driver's license and properly insured vehicle (mileage reimbursement provided for travel using a personal vehicle).
• Must obtain First Aid/CPR certification within two (2) months of the start date.
• Functional Behavior Assessment (FBA) Certification required within one (1) year of employment.

Why Join Achieva?

• Meaningful Work: Make a difference in the lives of individuals with disabilities and their families.
• Collaborative Culture: Join a mission-driven organization that values teamwork, inclusion, and professional growth.

Comprehensive Benefits Include:

• Health, Dental, and Vision Insurance with low employee contributions
• Company-Paid Life, AD&D, and Long-Term Disability Insurance
• 403(b) Retirement Plan with employer contributions after one year
• Employee Assistance Program (EAP)
• Generous Paid Time Off and Paid Holidays
• Professional development and training opportunities

Our Commitment to Inclusion

Achieva advocates with, empowers, and supports people with disabilities and their families throughout their lives. Achieva is an affirmative action and equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, national origin, veteran status, or genetic information. Achieva is committed to providing access, equal opportunity, and reasonable accommodation for people with disabilities in employment, its services, programs, and activities.

To request a reasonable accommodation, contact our Human Resources Department at 412-995-5000 ext. 650 or [e-mail].